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Access Associate Jobs in New Britain, CT (NOW HIRING)

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Access Associate information

See New Britain, CT salary details

$45.5K

$107K

$170.6K

How much do access associate jobs pay per year?

As of Aug 21, 2026, the average yearly pay for access associate in New Britain, CT is $106,980.00, according to ZipRecruiter salary data. Most workers in this role earn between $79,100.00 and $128,600.00 per year, depending on experience, location, and employer.

What are the typical daily responsibilities of an access associate in a healthcare setting?

As an Access Associate, your day-to-day responsibilities typically include greeting and registering patients, verifying insurance information, scheduling appointments, and answering patient inquiries both in person and over the phone. You'll collaborate closely with clinical staff, billing departments, and other administrative professionals to ensure a smooth patient experience and accurate record-keeping. Attention to detail and strong communication skills are essential, as you'll often be the first point of contact for patients entering the facility. This role requires adaptability, as you may need to handle high volumes of patient interactions during peak hours.

What are the key skills and qualifications needed to thrive as an access associate, and why are they important?

To thrive as an Access Associate, you need strong organizational skills, attention to detail, and familiarity with healthcare operations, typically supported by a high school diploma or equivalent. Proficiency with electronic health record (EHR) systems, scheduling software, and patient registration tools is commonly required. Excellent communication, customer service, and problem-solving skills help build rapport with patients and handle sensitive situations effectively. These skills ensure efficient patient intake, accurate information management, and a positive experience for both patients and healthcare teams.

What is the difference between Access Associate vs Customer Service Representative?

AspectAccess AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles may require certifications in healthcare or administrative supportHigh school diploma or equivalent; customer service training often preferred
Work EnvironmentHealthcare facilities, administrative offices, or clinicsCall centers, retail, or office settings
Employer & Industry UsageHospitals, clinics, healthcare providersRetail, telecommunications, banking, and service industries
Common Search & ComparisonOften compared for roles involving patient or client access to servicesCompared for roles involving customer interaction and support

The main difference between an Access Associate and a Customer Service Representative lies in their work environment and focus. Access Associates typically work in healthcare settings, managing patient access and administrative tasks, while Customer Service Representatives work across various industries handling customer inquiries and support. Both roles require strong communication skills and a high school diploma, but their specific responsibilities and industry contexts differ.

Access Associate jobs near you
Infographic showing various Access Associate job openings in New Britain, CT as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 24% Part Time, and 7% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $106,980 per year, or $51.4 per hour.

Central Financial Clearance - Patient Access Associate I - 40hrs

Connecticut Children's

Hartford, CT • On-site

Other

Re-posted 10 days ago

Connecticut Children's Medical Center rating

7.7

Company rating: 7.7 out of 10

Based on 45 frontline employees who took The Breakroom Quiz

226th of 1,061 rated hospitals

Job description


Under general supervision, coordinates and performs a variety of administrative, registration and financial support duties for the unit/department. Utilizes judgment to interpret department policies to resolve routine inquiries/problems. Identifies opportunities for process improvements. Performs all duties in a manner that promotes a team concept and reflects the mission, behaviors, core values and philosophy of CT Children's.
Responsibilities
Following department protocol provides general receptionist, secretarial support or Health Unit Coordinator functions.
Performs a variety of administrative support activities in support of the unit operations. Responds with tact and discretion to the needs of patients and families. Maintains privacy and confidentiality by abiding by HIPPA Policies.
Registration:
  • Collects and enters accurate demographic, guarantor and financial data for Emergency Department, Inpatient and Outpatient cases and Physician Practice Office appointments.
  • Verifies all required insurance and billing information and uses the proper payer plan codes.
  • Generates all necessary forms for patient visit and obtains patient/parent/legal guardian signature for Assignment/ Authorization and consent.
  • Performs pre-registration for scheduled patients and registers patients adhering to standard department procedure.
  • Makes corrections and updates patient information in ADT systems as necessary.
  • Asks patients/families whether their visit was satisfactory and attempts to address any questions/issues prior to patient departure.
  • Attempts to collect the patient liability, co-payment on all accounts at the designated collection point.
  • Documents thorough, clear, explanatory notes regarding reasons for incomplete information at time of registration and documents insurance verification method along with response. Documents concise and understandable comments regarding patient or guarantor interaction, efforts to collect co-payments and referrals to Financial Counseling.
  • Follows-up on open items to resolve outstanding issues and complete the file.
  • Reviews and works assigned work queues for registration information to ensure that accounts are accurate at time of visit and or billing.
Scheduling:
  • Schedule routine appointments either in person or via telephone.
  • Creates/inputs routine department provider appointments.
  • May schedule/coordinate appointments with other areas of the hospital.
  • Works directly with DCF to obtain appropriate signatures/legal guardian information.
  • As a first line representative of CT Children's, this person must have the ability to deal compassionately and professionally with patients and families.
    Front Office (Check-In):
  • Arrives patients for their appointment in the ADT system.
  • Verifies demographic and insurance information at time of arrival (including securing patient financial liability at time of service).
  • Check out process including scheduling or rescheduling future appointments.
  • Answers telephone and triage calls for the department.
  • Ensure all consent and privacy forms are signed.
  • Works directly with DCF to obtain appropriate signatures/legal guardian information.
  • Enters routine to complex patient charges into billing system for physician or care provider visits, according to protocol.
  • Attempts to collect the patient liability, co-payment on all accounts at the designated collection point.
  • Other front office duties as required.
Front Office (Check-In):
  • Arrives patients for their appointment in the ADT system.
  • Verifies demographic and insurance information at time of arrival (including securing patient financial liability at time of service).
  • Check out process including scheduling or rescheduling future appointments.
  • Answers telephone and triage calls for the department.
  • Ensure all consent and privacy forms are signed.
  • Works directly with DCF to obtain appropriate signatures/legal guardian information.
  • Enters routine to complex patient charges into billing system for physician or care provider visits, according to protocol.
  • Attempts to collect the patient liability, co-payment on all accounts at the designated collection point.
  • Other front office duties as required.
Financial:
  • Verifies insurance plans using the various methods available such as, RTE, web-based, & telecommunications.
  • Investigates patient insurance coverage, obtains referrals, and manages process to maximize payment from both commercial and managed care plans.
  • Refers patients/ families to DSS and/or Financial Counselor for assistance.
  • Post payments in ADT system, provide receipts.
  • Identifies those patients without adequate insurance coverage.
  • Demonstrates knowledge of the age-related differences and needs of patients in appropriate, specific populations from neonate through adolescence and applies them to practice.
  • Demonstrates cultural sensitivity in all interactions with patients/families.
  • Demonstrates support for the mission, values and goals of the organization through behaviors that are consistent with the CT Children's standards.
Qualifications
Education and/or Experience:
  • Education Required: High School Diploma, GED, or a higher level of education that would require the completion of high school, is required.
  • Experience Required: 3-5 years directly related customer service experience required.
Education and/or Experience Preferred:
  • Education Preferred: Associate's degree preferred.
  • Experience Preferred: Healthcare experience preferred.
Knowledge, Skills and Abilities:
Knowledge of:
  • Working knowledge of MS Word and Excel.
  • ADT systems and Insurance Verification systems (EPIC preferred).
  • Knowledge of Managed Care, referral/pre-certification/ authorization process.
  • HIPAA
Skills:
  • Computer, typing, data entry.
  • Excellent telephone and communication skills
Ability to:
  • Handle a fast-paced, high-volume environment.
  • Work in a team environment alongside multiple disciplines.

About Us
Connecticut Children's is the only health system in Connecticut that is 100% dedicated to children. Established on a legacy that spans more than 100 years, Connecticut Children's offers personalized medical care in more than 30 pediatric specialties across Connecticut and in two other states. Our transformational growth establishes us as a destination for specialized medicine and enables us to reach more children in locations that are closer to home. Our breakthrough research, superior education and training, innovative community partnerships, and commitment to diversity, equity and inclusion provide a welcoming and inspiring environment for our patients, families and team members.
At Connecticut Children's, treating children isn't just our job - it's our passion. As a leading children's health system experiencing steady growth, we're excited to expand our team with exceptional team members who share our vision of transforming children's health and well-being as one team.

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