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Access Associate Jobs in Houston, TX (NOW HIRING)

OxyChem

Identity Access Mgmt IT Advisor

Houston, TX · On-site

Identity and Access Administrator Associate. * Vendor certifications from AWS, Microsoft Azure, or Google Cloud Platform preferred. Preferred Attributes: * Experience with hybrid identity solutions ...

Oxy

Identity Access Mgmt IT Advisor

Houston, TX · Hybrid

Identity and Access Administrator Associate. * Vendor certifications from AWS, Microsoft Azure, or Google Cloud Platform preferred. Preferred Attributes: * Experience with hybrid identity solutions ...

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Showing results 21-40

All JobsAccess Associate JobsAccess Associate Jobs in Houston, TX

Access Associate information

See Houston, TX salary details

$43.9K

$103.2K

$164.7K

How much do access associate jobs pay per year?

As of Aug 16, 2026, the average yearly pay for access associate in Houston, TX is $103,242.00, according to ZipRecruiter salary data. Most workers in this role earn between $76,400.00 and $124,100.00 per year, depending on experience, location, and employer.

How to become a patient access associate?

To become a patient access associate, candidates typically need a high school diploma or equivalent and strong communication and customer service skills. Relevant experience in healthcare or administrative roles can be beneficial, and some employers may require familiarity with electronic health records (EHR) systems or certification in medical office administration.

What is an access associate at a hospital?

An access associate at a hospital is responsible for managing patient admissions, verifying insurance information, and ensuring accurate registration. They often use hospital information systems and require strong communication skills to coordinate between patients and healthcare staff.

What are the key skills and qualifications needed to thrive as an access associate, and why are they important?

To thrive as an Access Associate, you need strong organizational skills, attention to detail, and familiarity with healthcare operations, typically supported by a high school diploma or equivalent. Proficiency with electronic health record (EHR) systems, scheduling software, and patient registration tools is commonly required. Excellent communication, customer service, and problem-solving skills help build rapport with patients and handle sensitive situations effectively. These skills ensure efficient patient intake, accurate information management, and a positive experience for both patients and healthcare teams.

What are the typical daily responsibilities of an access associate in a healthcare setting?

As an Access Associate, your day-to-day responsibilities typically include greeting and registering patients, verifying insurance information, scheduling appointments, and answering patient inquiries both in person and over the phone. You'll collaborate closely with clinical staff, billing departments, and other administrative professionals to ensure a smooth patient experience and accurate record-keeping. Attention to detail and strong communication skills are essential, as you'll often be the first point of contact for patients entering the facility. This role requires adaptability, as you may need to handle high volumes of patient interactions during peak hours.

What is the difference between Access Associate vs Customer Service Representative?

AspectAccess AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles may require certifications in healthcare or administrative supportHigh school diploma or equivalent; customer service training often preferred
Work EnvironmentHealthcare facilities, administrative offices, or clinicsCall centers, retail, or office settings
Employer & Industry UsageHospitals, clinics, healthcare providersRetail, telecommunications, banking, and service industries
Common Search & ComparisonOften compared for roles involving patient or client access to servicesCompared for roles involving customer interaction and support

The main difference between an Access Associate and a Customer Service Representative lies in their work environment and focus. Access Associates typically work in healthcare settings, managing patient access and administrative tasks, while Customer Service Representatives work across various industries handling customer inquiries and support. Both roles require strong communication skills and a high school diploma, but their specific responsibilities and industry contexts differ.

What are the most commonly searched types of Access jobs in Houston, TX?

The most popular types of Access jobs in Houston, TX are:

Access Associate jobs near you
Infographic showing various Access Associate job openings in Houston, TX as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 20% Part Time, and 6% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $103,242 per year, or $49.6 per hour.

Patient Access Specialist - Access Center

UTMB Health

Webster, TX • On-site

$15.25 - $20.25/hr

Other

Re-posted 2 days ago

UTMB Health rating

7.3

Company rating: 7.3 out of 10

Based on 168 frontline employees who took The Breakroom Quiz

270th of 887 rated healthcare providers

Job description

Patient Access Specialist - Access Center

Webster, Texas, United States

New

Medical Administrative

UTMB Health

Requisition # 2604709

EDUCATION & EXPERIENCE:

Minimum Qualifications:

  • Associate's degree and no experience. An equivalent combination of education and experience relevant to the role may be considered for this position.

Preferred Qualifications:

  • Previous experience in a healthcare setting and/or high-volume call center environment preferred.

JOB SUMMARY:

The Patient Access Specialist represents the voice of UTMB. Creates a nurturing, competent and confident voice atmosphere for all callers to the Access Center. Is skillful in determining the caller's need while maintaining a seamless atmosphere for the caller regardless of the need to navigate through multiple functions and departments.

ESSENTIAL JOB FUNCTIONS:

  • Provides high level customer service skills for 24/7, 365 days a year Call Center.

  • Answers high volume of calls while multi-tasking with available resources to schedule appointments and assist callers with their specific needs.

  • Promotes positive and professional communication

  • Provides a professional and empathetic voice to the callers to nurture their needs

  • Analyzes caller concerns and determines best course of action to resolve and address their concern.

  • Gateway to appointment scheduling for large numbers of UTMB clinics.

  • Efficiently communicates callers' requests and determines the best solution.

  • Able to cancel and reschedule based on patients' needs and clinic guidelines

  • Escalates patient concerns and issues-utilizing defined processes

  • Able to preregister patients as required; obtain patient demographics and insurance information and updates as required to ensure most accurate information is on file

  • Works with Access center nursing staff to quickly identify and resolve urgent patient issues.

  • Listens to and re-emphasizes caller concerns, ensuring accurate triage and effective communications.

  • Facilitates physician consultation requests and assists with patient referrals when appropriate.

  • Is knowledgeable and proficient in the use of AMCOM, EPIC, Invision, CECC and other software applications used to store and manage patient information and facilitate patient care.

  • Utilizes several media applications in unison to resolve caller concerns and understands the purpose and proper use of each system

  • Enforces UTMB regulations and guidelines when utilizing the systems

  • Is knowledgeable of the entire institution, all clinical departments and resources, Locations, Contact information, Scheduling guidelines, Personnel resources, Area specific guidelines, Age specific guidelines, Disease process specific guidelines and Basic guidelines related to consumer health plans.

  • Is knowledgeable and proficient in the scheduling process for all clinic areas

  • Understands the procedures for each clinic and educates the caller

  • Skilled at utilizing software applications for making appointments

  • Utilizes critical thinking to determine call priority to support nursing intervention

  • Enhances customer confidence by expediting callers concerns to appropriate individuals

  • Crucial to the facilitation of the consumer online appointment request system

Marginal or Periodic Functions:

  • Performs related duties as required.

WORKING ENVIRONMENT/EQUIPMENT:

  • Standard office environments.

  • Standard office equipment.

SALARY RANGE:

Actual salary commensurate with experience.

WORK SCHEDULE:

Onsite position, Monday through Friday, 8:00 AM - 5:00 PM. Includes holidays. Employees may qualify for hybrid and/or remote scheduling after successful completion of training and performance expectations.

Equal Employment Opportunity

UTMB Health strives to provide equal opportunity employment without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, genetic information, disability, veteran status, or any other basis protected by institutional policy or by federal, state or local laws unless such distinction is required by law. As a Federal Contractor, UTMB Health takes affirmative action to hire and advance protected veterans and individuals with disabilities.

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