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Access Associate Jobs in Georgia (NOW HIRING)

Emory Healthcare

Patient Access Specialist

Decatur, GA · On-site

$16.75 - $22.50/hr

... Access Associates. * Quality Patient Care Interpersonal skills to interact with the public in a high-volume call center setting, including perceptive listening skills to identify the concerns and ...

Emory Healthcare

Patient Access Specialist

Decatur, GA · On-site

$16.75 - $22.50/hr

... Access Associates. * Quality Patient Care Interpersonal skills to interact with the public in a high-volume call center setting, including perceptive listening skills to identify the concerns and ...

Emory Healthcare

Patient Access Specialist

Decatur, GA · On-site

$16.75 - $22.50/hr

... Access Associates. * Quality Patient Care Interpersonal skills to interact with the public in a high-volume call center setting, including perceptive listening skills to identify the concerns and ...

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All JobsAccess Associate JobsAccess Associate Jobs in Georgia

Access Associate information

See Georgia salary details

$38.8K

$91.3K

$145.7K

How much do access associate jobs pay per year?

As of Sep 7, 2026, the average yearly pay for access associate in Georgia is $91,328.00, according to ZipRecruiter salary data. Most workers in this role earn between $67,600.00 and $109,800.00 per year, depending on experience, location, and employer.

What are the typical daily responsibilities of an access associate in a healthcare setting?

As an Access Associate, your day-to-day responsibilities typically include greeting and registering patients, verifying insurance information, scheduling appointments, and answering patient inquiries both in person and over the phone. You'll collaborate closely with clinical staff, billing departments, and other administrative professionals to ensure a smooth patient experience and accurate record-keeping. Attention to detail and strong communication skills are essential, as you'll often be the first point of contact for patients entering the facility. This role requires adaptability, as you may need to handle high volumes of patient interactions during peak hours.

What are the key skills and qualifications needed to thrive as an access associate, and why are they important?

To thrive as an Access Associate, you need strong organizational skills, attention to detail, and familiarity with healthcare operations, typically supported by a high school diploma or equivalent. Proficiency with electronic health record (EHR) systems, scheduling software, and patient registration tools is commonly required. Excellent communication, customer service, and problem-solving skills help build rapport with patients and handle sensitive situations effectively. These skills ensure efficient patient intake, accurate information management, and a positive experience for both patients and healthcare teams.

What is the difference between Access Associate vs Customer Service Representative?

AspectAccess AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles may require certifications in healthcare or administrative supportHigh school diploma or equivalent; customer service training often preferred
Work EnvironmentHealthcare facilities, administrative offices, or clinicsCall centers, retail, or office settings
Employer & Industry UsageHospitals, clinics, healthcare providersRetail, telecommunications, banking, and service industries
Common Search & ComparisonOften compared for roles involving patient or client access to servicesCompared for roles involving customer interaction and support

The main difference between an Access Associate and a Customer Service Representative lies in their work environment and focus. Access Associates typically work in healthcare settings, managing patient access and administrative tasks, while Customer Service Representatives work across various industries handling customer inquiries and support. Both roles require strong communication skills and a high school diploma, but their specific responsibilities and industry contexts differ.

What are the most commonly searched types of Access jobs in Georgia?

The most popular types of Access jobs in Georgia are:

What cities in Georgia are hiring for Access Associate jobs?

Cities in Georgia with the most Access Associate job openings:

Access Associate jobs near you
Infographic showing various Access Associate job openings in Georgia as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 21% Part Time, and 6% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $91,328 per year, or $43.9 per hour.

Bilingual Patient Access Associate

Planned Parenthood Southeast, Inc.

Atlanta, GA • On-site

Full-time

Re-posted yesterday

Key responsibilities

  • Schedule appointments in English and Spanish according to protocol and ensure they align with clinic and provider availability.

  • Answer patient questions, provide education and counseling regarding services and options for care, and screen callers for eligibility and special accommodations.

  • Manage a high volume of calls, input patient data accurately, and handle complaints professionally while providing relevant information and referrals.

Job description

JOB TITLE: Bi-Lingual Patient Access Associate (English and Spanish)
REPORTS TO: Manager of Patient Access
CLASSIFICATION: Non-Exempt
SALARY: 22/hr
 
SUMMARY
The Patient Access Associate creates a positive first impression with patients by providing professional, efficient, and caring service within the Patient Access Center. The Patient Access Associate answers patient questions, provides patient education and counseling, schedules appointments, provides pre-appointment instructions, takes messages for health centers, makes referrals, and screens patients for financial assistance.
 
ESSENTIAL RESPONSIBILITIES
Patient Access and Scheduling
Schedule appointments in English and Spanish as per protocol for all PPSE health services.
Provide clients with pre-appointment instructions and refer them to the PPSE website to download appropriate forms.
Ensure that appointments scheduled coincide with clinic and provider availability.
Provide patients with education and counseling regarding services and options for care.
Screen callers for eligibility to receive abortion services per state and federal laws and provide the state-required 24-hour notice (GA) and parental notice information for abortion appointments.
Determine and discuss any special accommodations needed by the client, including but not limited to an interpreter and an accessible exam table for people with disabilities, etc.
Assist the client in assessing the need for financial assistance and accessing financial assistance if the patient is eligible.
Provide information within parameters for department policies and protocols as well as state and federal law.
 
Call Management
Ensure sensitivity, professionalism, and quality on all customer calls.
Manage a high volume of calls and accurately input patient data into the NextGen system.
Appropriately screen and direct callers requiring immediate medical assistance.
Maintain a sensitive demeanor with all callers; handle complaints calmly and professionally, and refer unresolved complaints to a supervisor or Health Center Manager, in addition to recording the complaint in the appropriate forms.
Provide information about all services provided and offer referrals when appropriate.
 
Other Key Responsibilities:
Exercise sensitivity and a nonjudgmental manner in dealing with sexuality and sensitive issues with patients.
Assist with the daily collection of required data and calculate statistics as requested.
Complete documentation for medical records when providing any relevant clinical information.
Assist with translating, scripting and patient-facing documents as needed
Other duties as required
 
QUALIFICATIONS
High school diploma. College or other post-secondary education preferred.
Preferred: 2+ years of healthcare and/or customer service experience
 
Skills
Excellent communication and telephone skills
Proficient skills in the Google and Windows environments, including Microsoft Office and Google Suite.
Must have knowledge of family planning services and/or reproductive health care.
Outstanding customer service skills
 
Physical Demands
Ability to sit and answer phone calls for extended periods
 
Languages Spoken
English and Spanish required
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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