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Access Associate Jobs in Connecticut (NOW HIRING)

Yale New Haven Health

Patient Escorter

Bridgeport, CT · On-site

All employees of Bridgeport Hospital are part of the patients care team and contribute to the team approach of promoting access, continuous, comprehensive care and work to provide quality improvement ...

Yale New Haven Health

Patient Escorter

Bridgeport, CT · On-site

All employees of Bridgeport Hospital are part of the patients care team and contribute to the team approach of promoting access, continuous, comprehensive care and work to provide quality improvement ...

Yale New Haven Health

Patient Escorter

Bridgeport, CT · On-site

All employees of Bridgeport Hospital are part of the patients care team and contribute to the team approach of promoting access, continuous, comprehensive care and work to provide quality improvement ...

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Showing results 41-60

All JobsAccess Associate JobsAccess Associate Jobs in Connecticut

Access Associate information

See Connecticut salary details

$43.8K

$102.9K

$164.1K

How much do access associate jobs pay per year?

As of Aug 22, 2026, the average yearly pay for access associate in Connecticut is $102,891.00, according to ZipRecruiter salary data. Most workers in this role earn between $76,100.00 and $123,700.00 per year, depending on experience, location, and employer.

What are the typical daily responsibilities of an access associate in a healthcare setting?

As an Access Associate, your day-to-day responsibilities typically include greeting and registering patients, verifying insurance information, scheduling appointments, and answering patient inquiries both in person and over the phone. You'll collaborate closely with clinical staff, billing departments, and other administrative professionals to ensure a smooth patient experience and accurate record-keeping. Attention to detail and strong communication skills are essential, as you'll often be the first point of contact for patients entering the facility. This role requires adaptability, as you may need to handle high volumes of patient interactions during peak hours.

What are the key skills and qualifications needed to thrive as an access associate, and why are they important?

To thrive as an Access Associate, you need strong organizational skills, attention to detail, and familiarity with healthcare operations, typically supported by a high school diploma or equivalent. Proficiency with electronic health record (EHR) systems, scheduling software, and patient registration tools is commonly required. Excellent communication, customer service, and problem-solving skills help build rapport with patients and handle sensitive situations effectively. These skills ensure efficient patient intake, accurate information management, and a positive experience for both patients and healthcare teams.

What is the difference between Access Associate vs Customer Service Representative?

AspectAccess AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles may require certifications in healthcare or administrative supportHigh school diploma or equivalent; customer service training often preferred
Work EnvironmentHealthcare facilities, administrative offices, or clinicsCall centers, retail, or office settings
Employer & Industry UsageHospitals, clinics, healthcare providersRetail, telecommunications, banking, and service industries
Common Search & ComparisonOften compared for roles involving patient or client access to servicesCompared for roles involving customer interaction and support

The main difference between an Access Associate and a Customer Service Representative lies in their work environment and focus. Access Associates typically work in healthcare settings, managing patient access and administrative tasks, while Customer Service Representatives work across various industries handling customer inquiries and support. Both roles require strong communication skills and a high school diploma, but their specific responsibilities and industry contexts differ.

What are the most commonly searched types of Access jobs in Connecticut?

The most popular types of Access jobs in Connecticut are:

What cities in Connecticut are hiring for Access Associate jobs?

Cities in Connecticut with the most Access Associate job openings:

Access Associate jobs near you
Infographic showing various Access Associate job openings in Connecticut as of August 2026, with employment types broken down into 1% As Needed, 65% Full Time, 24% Part Time, 2% Temporary, and 8% Contract. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution, with an average salary of $102,891 per year, or $49.5 per hour.

Team Lead Patient Access - Front Office - 40hrs

Connecticut Children's

Hartford, CT • On-site

Full-time

This job post has expired 1 day ago. Applications are no longer accepted.

Connecticut Children's Medical Center rating

7.7

Company rating: 7.7 out of 10

Based on 45 frontline employees who took The Breakroom Quiz

226th of 1,061 rated hospitals

Job description


This role is 4 days onsite, and 1 day remote.
The Patient Access ED Reg Team Lead serves as the primary resource to team members for training and education. Educational services include the development, coordination, and/or instruction of educational programs designed to meet the needs of the staff, which are in accordance with the goals and objectives of the department and organization.
The ED Reg Team Lead is responsible for conducting Epic ED Reg end user classroom and elbow-to-elbow training, under the direction of the ED Reg and Admitting Manager. The Team Lead will work closely with the department manager to design and develop the Training and Quality Assurance program.
The Team Lead is responsible for the set-up of the training schedule, including inventory and distribution of supplies. They are responsible for quality control, including administering a proficiency assessment and class evaluation at the end of each session, and forwarding ideas to improve the effectiveness of the training to the department manager.
Responsibilities
Under limited supervision, independently coordinates and performs multiple complex functions within the Patient Access ED Reg department. Utilizes considerable judgment in interpreting departmental policies and procedures to educate team members. Identifies opportunities for process improvements, offers potential solutions and implements solution. Performs all duties in a manner that promotes a team concept and reflects the mission, behaviors, core values, and philosophy of CT Children's Medical Center.
  • Train employees on all processes and policies regarding Arrival, Bedside Reg and HUC responsibilities.
  • Evaluate employee performance to ensure each employee meets/maintains job expectations.
  • Create training programs to address skill gaps in employee performance.
  • Create and maintain learning materials for training programs.
  • Create and maintain job aids to support standard process related to ED Reg, including EPIC work queues.
  • Develop onboarding programs for new employees.
  • Conduct surveys to gauge the effectiveness of programs.
  • Research, trial, and implement new teaching method that continue to meet the needs of team members.
  • Independently seek out and take part in continuing education opportunities.
  • Run productivity reports and conduct QA of accounts.
  • Participates in meetings as a representative of the department regarding development of new implementations.
  • Work assigned shifts with staff (All shifts included) to understand the improvements and barriers.
  • Assist with coverage of open shifts (1st, 2nd and 3rd). Min of 60% on the floor and 40% in office.
  • Actively participate in Denials Committee.
  • Actively participate in Patient and Family Experience meetings, and partner on the development of plans to achieve or remain top box
  • Maintain knowledge of current developments and regulations relative to pediatric healthcare practices that impact registration.

Qualifications
Education and/or Experience Required:
  • High School Diploma, GED, or a higher level of education that would require the completion of high school, is required.
  • EPIC Registration Experience Required, 1-year minimum.

Education and/or Experience Preferred:
  • Bachelors or Associates Degree preferred.
  • Healthcare Registration experience required, minimum 1-2 years. Pediatric Registration strongly preferred.
  • Minimum of 1-year experience as a trainer or a similar position preferred.

License and/or Certification Required:
  • CHAA (Certified Healthcare Access Associate) required within 18 months of promotion/hire.
  • CHAM (Certified Healthcare Access Management) preferred and/or discussed.

Knowledge, Skills and Abilities:
Knowledge:
  • Advanced knowledge of MS Word and Excel
  • ADT systems and Insurance Verification systems.
  • Knowledge of EPIC ED Reg and Admitting processes, procedures and policies.

Skills:
  • Computer, typing, data entry.
  • Excellent interpersonal, verbal and written communication skills.
  • Excellent organizational skills.
  • Provide positive and constructive feedback to staff.
  • Ability to identify gaps in processes.
  • Knowledge of various teaching methods and approaches.

Ability to:
  • Handle a fast paced, high volume environment.
  • Work in a team environment alongside multiple disciplines.
  • Coordinate educational sessions for groups and individuals.
  • Provide continued guidance and training to staff and delegate effectively.
  • Independently able to have crucial conversations with others/staff regarding learning matrix status.
  • Able to demonstrate teaching skills.

About Us
Connecticut Children's is the only health system in Connecticut that is 100% dedicated to children. Established on a legacy that spans more than 100 years, Connecticut Children's offers personalized medical care in more than 30 pediatric specialties across Connecticut and in two other states. Our transformational growth establishes us as a destination for specialized medicine and enables us to reach more children in locations that are closer to home. Our breakthrough research, superior education and training, innovative community partnerships, and commitment to diversity, equity and inclusion provide a welcoming and inspiring environment for our patients, families and team members.
At Connecticut Children's, treating children isn't just our job - it's our passion. As a leading children's health system experiencing steady growth, we're excited to expand our team with exceptional team members who share our vision of transforming children's health and well-being as one team.

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