Sr. Dispatcher
Indianapolis, IN · On-site
Promote AAA membership benefits through thorough knowledge of Hoosier Motor Club programs. * Monitor dispatch workflow and work with appropriate team members to find solutions for calls that have not ...
Sr. Dispatcher
Indianapolis, IN · On-site
Promote AAA membership benefits through thorough knowledge of Hoosier Motor Club programs. * Monitor dispatch workflow and work with appropriate team members to find solutions for calls that have not ...
Promote AAA membership benefits through thorough knowledge of Hoosier Motor Club programs. * Monitor dispatch workflow and work with appropriate team members to find solutions for calls that have not ...
Promote AAA membership benefits through thorough knowledge of Hoosier Motor Club programs. * Monitor dispatch workflow and work with appropriate team members to find solutions for calls that have not ...
ABOUT AAA HOOSIER: Since its creation in 1902, AAA has become one of North America's largest ... Knowledge of Contact Center and Dispatcher functions preferred. Requirements: Must reside in ...
ABOUT AAA HOOSIER: Since its creation in 1902, AAA has become one of North America's largest ... Knowledge of Contact Center and Dispatcher functions preferred. Requirements: Must reside in ...
Dispatcher
Indianapolis, IN · On-site
ABOUT AAA HOOSIER: Since its creation in 1902, AAA has become one of North America's largest ... Knowledge of Contact Center and Dispatcher functions preferred. Requirements: Must reside in ...
Dispatcher
Indianapolis, IN · On-site
ABOUT AAA HOOSIER: Since its creation in 1902, AAA has become one of North America's largest ... Knowledge of Contact Center and Dispatcher functions preferred. Requirements: Must reside in ...
Aaa Dispatch information
See Indiana salary details
$28.5K - $34.9K
4% of jobs
$34.9K - $41.3K
13% of jobs
$46K is the 25th percentile. Wages below this are outliers.
$41.3K - $47.6K
11% of jobs
$47.6K - $54K
19% of jobs
The median wage is $55K / yr.
$54K - $60.3K
19% of jobs
$65.3K is the 75th percentile. Wages above this are outliers.
$60.3K - $66.7K
12% of jobs
$66.7K - $73.1K
9% of jobs
$73.1K - $79.4K
7% of jobs
$79.4K - $85.8K
5% of jobs
$85.8K - $92.1K
1% of jobs
$92.1K - $98.5K
0% of jobs
$28.5K
$59.8K
$98.5K
How much do aaa dispatch jobs pay per year?
As of Jul 25, 2026, the average yearly pay for aaa dispatch in Indiana is $59,842.00, according to ZipRecruiter salary data. Most workers in this role earn between $46,600.00 and $68,000.00 per year, depending on experience, location, and employer.
What are the key skills and qualifications needed to thrive as an AAA Dispatch, and why are they important?
Thriving as an AAA Dispatch requires strong organizational skills, attention to detail, and a high school diploma or equivalent. Familiarity with dispatch software, GPS systems, and basic computer proficiency is typically necessary. Excellent communication, problem-solving abilities, and the capacity to remain calm under pressure are standout soft skills in this role. These competencies ensure efficient coordination of roadside assistance, timely customer support, and effective response in urgent situations.
What are AAA Dispatchers?
AAA Dispatchers are professionals who coordinate roadside assistance services for AAA (American Automobile Association) members. They receive calls from members experiencing vehicle issues, such as breakdowns or flat tires, and determine the type of help needed. Dispatchers then communicate with tow truck drivers or service providers to ensure timely assistance reaches the customer. They play a crucial role in customer service, safety, and efficient problem-solving during stressful situations.
What is the difference between Aaa Dispatch vs Aaa Customer Service Representative?
| Aspect | Aaa Dispatch | Aaa Customer Service Representative |
|---|---|---|
| Credentials | May require dispatch or logistics certifications | Typically requires customer service or communication certifications |
| Work Environment | Field-based, coordinating with drivers and technicians | Office-based, handling customer inquiries and support |
| Industry Usage | Common in transportation, logistics, and emergency services | Common in insurance, retail, and service industries |
| Search & Comparison Intent | Understanding dispatch roles and responsibilities | Understanding customer support roles and skills |
While both roles involve communication and coordination, Aaa Dispatch focuses on managing logistics and field operations, whereas Aaa Customer Service Representative emphasizes assisting customers and handling inquiries. The roles differ mainly in work environment and specific industry functions but share core communication skills.
What are some common challenges faced by AAA Dispatchers, and how can they effectively manage high-stress situations?
AAA Dispatchers often face challenges such as managing multiple service requests simultaneously, prioritizing urgent calls, and communicating clearly with both customers and service providers. High call volumes and unexpected emergencies can make the environment fast-paced and stressful. Effective dispatchers use organizational tools, maintain calm under pressure, and develop strong problem-solving skills to ensure efficient service dispatch and customer satisfaction. Regular training and supportive teamwork also help in managing stress and delivering quality assistance.
What are popular job titles related to Aaa Dispatch jobs in Indiana? For Aaa Dispatch jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Aaa Dispatch jobs in Indiana look for? The top searched job categories for Aaa Dispatch jobs in Indiana are:
Full-time
Medical, Dental, Vision, Life, Retirement, PTO
Posted 24 days ago
AAA Hoosier Motor Club rating
5.8
Based on 9 frontline employees who took The Breakroom Quiz
264th of 281 rated insurance
Job description
ABOUT AAA HOOSIER:
Since its creation in 1902, AAA has become one of North America's largest membership organizations. Today, AAA Hoosier provides roadside assistance, travel services, exclusive member discounts and benefits, and trusted financial and insurance services to nearly 400,000 Hoosiers. To learn more about AAA Hoosier offers, visit AAA.com.
Scheduled Shift:
Saturday through Wednesday 1:30p.m- 10:00p.m
Here's What is in it for YOU:
Position Summary:
The Senior Dispatcher is responsible for acting as a subject matter expert within the Dispatch Department while assisting members and peers with roadside service needs. This role ensures that the (ERS) Emergency Road Service functions efficiently while delivering exceptional customer service to our members and associates. The Senior Dispatcher is dedicated to maintaining high standards of service and member satisfaction.
Duties and Responsibilities:
Education and/or Experience Requirements:
Education:
High school diploma or general education degree (GED), required.
Experience:
Six (6) to twelve (12) months related experience and/or training; or equivalent combination of education and experience. Thorough knowledge of Communication Centers, Dispatcher functions, or supervising others is a plus.
Connect with AAA Hoosier:
Facebook:
www.facebook.com/aaahoosier
Company Website:
www.hoosier.aaa.com
Since its creation in 1902, AAA has become one of North America's largest membership organizations. Today, AAA Hoosier provides roadside assistance, travel services, exclusive member discounts and benefits, and trusted financial and insurance services to nearly 400,000 Hoosiers. To learn more about AAA Hoosier offers, visit AAA.com.
Scheduled Shift:
Saturday through Wednesday 1:30p.m- 10:00p.m
Here's What is in it for YOU:
- A company culture that provides training and learning opportunities.
- A brand that you can be proud to be part of.
- A culture that will challenge you to be your best.
- Health / Dental / Vision benefits.
- Corporate Incentive Plan (CIP)
- Paid Time Off.
- Paid Holidays.
- Company provided LTD & Life Insurance.
- Service Anniversary Recognition.
- Free AAA Plus Membership.
- Generous 401k w/ company match.
- Company provided HSA dollars.
Position Summary:
The Senior Dispatcher is responsible for acting as a subject matter expert within the Dispatch Department while assisting members and peers with roadside service needs. This role ensures that the (ERS) Emergency Road Service functions efficiently while delivering exceptional customer service to our members and associates. The Senior Dispatcher is dedicated to maintaining high standards of service and member satisfaction.
Duties and Responsibilities:
- Support members through contact center channels while following and upholding all MSCC (Member Services Contact Center) and HMC (Hoosier Motor Club) standards.
- Receive and process service requests from members and the Roadside Assistance Program.
- Monitor daily operations to ensure compliance with established performance metrics (e.g., KMI, call queues, response times) and report findings to management.
- Provide service following AAA Hoosier Motor Club guidelines that provides our members with a totally satisfied member experience.
- Answer team members' questions in chat or over the phone.
- Support training of team as requested by the Manager.
- Perform quality assurance by listening to dispatcher calls and sharing results and trends with the Member Services Manager.
- Assist staff in resolving member complaints, escalated calls, and technical issues using available resources.
- Serve as a liaison between the MSCC, Field Team Dispatch Center and the Hoosier Motor Club management team to ensure smooth communication.
- Promote AAA membership benefits through thorough knowledge of Hoosier Motor Club programs.
- Monitor dispatch workflow and work with appropriate team members to find solutions for calls that have not been completed within club established SLA's.
- Resolve technical problems by utilizing available references or resources, within shift.
- Demonstrate proficiency in computer systems and relevant technology.
- Escalate any situations needing further attention to the Manager on duty.
- Perform other duties as assigned by management.
Education and/or Experience Requirements:
Education:
High school diploma or general education degree (GED), required.
Experience:
Six (6) to twelve (12) months related experience and/or training; or equivalent combination of education and experience. Thorough knowledge of Communication Centers, Dispatcher functions, or supervising others is a plus.
Connect with AAA Hoosier:
Facebook:
www.facebook.com/aaahoosier
Company Website:
www.hoosier.aaa.com
What AAA Hoosier Motor Club employees say
Pay
Benefits
Hours and flexibility
Workplace
Get the full story on Breakroom
About AAA Hoosier Motor Club
Sourced by ZipRecruiter
Industry
Personal services
Company size
201 - 500 Employees
Headquarters location
Indianapolis, IN, US
Year founded
1902