Aaa Dispatch Jobs in Florida (NOW HIRING)

Exempt/Non Exempt:

Location Details:On-Site Position located at 1876 Everlee Road, Jacksonville, FL 32216

Position Schedule / Shift: Must be available toworka flexible schedule, which may include evenings, weekends, holidays, and overtime based on business needs and member demand.

Position Summary:

As an Automotive Service Coordinator, you will dispatch calls for emergency roadsideassistanceto members and/or club fleet personnel via radio, telephone or electronically.You will receive and manage calls related toemergencyand/or commercial road service,utilizingacomputer aidedcall processing system. Performing geographical location spotting and map reading, you will provide detailed instructions to Fleet Service or contracted personnel todeterminemember/customer location and when duty calls, you may also service as a back-up Driver to ensure quality service for our members.

Key Responsibilities:

• Monitor dispatched calls and proactively resolve service issues or potential disruptions.

• Handle driver and customer escalationsin accordance withestablished procedures.

• Communicate service updates to customers and document service-related concerns.

• Close service requests using the company's electronic dispatch system.

• Accept member/customer payments as needed andassistwith basic payment issue resolution.

• Maintainaccuratepayment records, files, and documentation.

• Track inventory, vehicle maintenance records, and request replacement tools or equipment when necessary.

• Ensure proper maintenance oftowtrucks, service vehicles, and equipment.

• Assistteam members and support less-experienced dispatchers as needed.

Qualifications:

Required

• High school diploma, GED, or equivalent required.

• Valid state driver's license witha good drivingrecord; Illinois-based employees must hold a valid Illinois Class C Non-CDL license.

• Ability to pass andmaintaindrug screening, MVR, criminal background, and DOT health requirements.

• Priortowtruck or related driving experience, with the ability tooperatetowtrucks, light service vehicles, and associated equipment.

• Strong customer service, communication, and interpersonal skills; fluent in speaking, reading, and writing English.

• Ability to perform basic mathematical calculations,maintainrecords and reports,locateaddresses and intersections efficiently, and provide directions and guidance to others.

• Ability to perform minor automotive repairs, such as changing belts and hoses, and safelylift upto 75 pounds.

• Knowledge of towing procedures and equipment, including safety chains, slings, J-hooks, dollies, lockout tools, wheel lifts, and rollback trucks.

• Willingness to work irregular hours and in adverse weather conditions as needed.

Work Environment:

Works 50% of time innormaloffice environment. Frequent (50% or more) time spent in driving service vehicles and/ortowtrucks to provide emergency road service to AAA members, employees, and thegeneral public, with exposure to road hazards and temperature extremes.

Compensation& Benefits Overview:

ACGcomplies withall applicable state and local lawsregardingrequired benefits (including PTO,paidsick leave,etc.).

Compensation

Benefits

At ACG, we offer a comprehensive and flexible benefits package designed to support your health, financial well-being, and professional growth.

Health & Wellness

• Medical plans with multiple coverage options, including HSA eligibility.

• Prescription drug coverage.

• Dental and vision benefits.

• Employee Assistance Program (confidential support services).
  

Financial Protection & Insurance

• Company-paid basic life insurance.

• Optional supplemental life insurance and dependent coverage.

• Short-term and long-term disability coverage.

• Critical illness, accident, and pet insurance options.
  

Retirement & Savings

• 401(k) plan to support long-term financial goals.

• 3% automatic deferral uponeligibility;may contribute 1% to 50% of eligible earnings, either pre or post tax.

• Company match of 50% paid on employee contributions up to 6% of pay, payable to employees following the end of the year; immediate vesting.

• Additionalcompanycontribution of4% of payeach paydayintoyour account; 100% vested after three (3) years of service.

• Health Savings Account (HSA) and Flexible Spending Accounts (FSA) options.
  

Time Off & Leave

• Paid Time Off (PTO): Accrual-based, increases with tenure, eligible at90 daysof employment.

• Full-time new employees will receive up to 12 PTO days annually; accrual based on start date and may includeadditionalPTO based on role and/or state & local requirements.

• Part-time employee PTO hours are calculated based upon the standard weekly hours the employee is scheduled to work and willaccrueat a minimum of 3 hours per month.

• Paid Holidays:

• Full-time employees are eligible for 10 company-paid holidays annually, in addition to 1 mental health day, 2 floatingholidaysand 1 volunteer day. Holidays vary by business unit schedules.

• Part-time employees are eligible for 8 company-paid holidays annually, in addition to 1 mental health day and 2 floating holidays. Holidays vary by business unit schedules.

• Paid leave programs, including parental, bereavement, jury duty, and military leave.

Career Growth & Education

• Tuitionassistance(up to $5,250 annually; 80% covered by ACG).

• Professional certification support with 100% reimbursement for eligible programs.

• Opportunities for career development and advancement.
  

Additional Perks

• Complimentary AAA membership with roadsideassistanceand travel discounts.

• Adoptionassistanceprogram.

Job Posting Period:This position is expected to remain posted throughSeptember 30, 2026; however, it may close at any time once a qualified candidate pool isidentified.