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Job SummaryThe Senior Manager of Organizational Communication leads the strategy, planning, and execution of enterprise-wide internal communications that support organizational performance, employee engagement, cultural alignment, and strategic business priorities. This role serves as a trusted advisor to marketing leadership, providing strategic counsel on organizational messaging, change communications, workforce engagement and leadership visibility.
The Senior Manager directs highly visible communication initiatives of significant complexity and organizational impact, develops communication frameworks and governance standards, and ensures communications effectively support enterprise goals. This leader drives communication effectiveness through data-informed strategies, cross-functional partnership, and talent development while fostering a connected, informed, and engaged employee experience.Job Description

To be effective, an individual must be able to perform each job duty successfully.

• Develops and executes enterprise-wide organizational communication strategies that align with business objectives, corporate priorities and organizational culture.
• Leads communication planning and execution for highly visible enterprise initiatives including all urgent organizational messaging needs.
• Partners with business leaders and key stakeholders to identify communication needs, align messaging and drive adoption of organizational priorities.
• Establishes communication governance, frameworks, standards, and best practices that drive consistency, effectiveness and alignment across the organization.
• Develops stakeholder engagement, communication readiness, and change communication strategies that support successful organizational initiatives and business outcomes.
• Oversees organizational communication channels, editorial planning, communication calendars, and enterprise communication platforms to ensure effective information delivery and employee experience.
• Directs communication measurement and analytics, leveraging data, research, feedback, and engagement metrics to evaluate effectiveness and continuously improve communication strategies.
• Ensures all communications reflect organizational values, brand standards, accessibility requirements and regulatory expectations.
• Collaborates with creative, digital, and technology teams to align messaging, optimize communication tools and enhance organizational effectiveness.
• Leads, develops, and mentors communication professionals while building team capabilities, succession plans, and a culture of accountability, collaboration and continuous improvement.
• Stays current on industry trends, emerging communication practices, and employee engagement strategies to strengthen organizational communications and business results.
• Performs other duties as assigned.

KNOWLEDGE, SKILLS, and ABILITIES

The requirements listed are representative of the knowledge, skills, and/or abilitiesrequired. Reasonableaccommodationsmay be made to enable individuals with disabilities to perform the essential job functions.

Education and Experience

• Typically requires a minimum of 8-10 years of progressive experience in organizational communications, corporate communications, public relations, change management communications, employee engagement, or related fields.
• Bachelor's degreein Communications, Public Relations, Journalism, Marketing, Organizational Development or a related field, or equivalent experience.
• Minimum of 3-5 years of leadership experience managing communication professionals or cross-functional teams.

• Demonstrated experience leading enterprise-wide communication strategies and highly visible organizational initiatives.

Knowledge and Skills

• Expertise in strategic communications, organizational communications and change management.
• Strong understanding of employee engagement principles, organizational effectiveness and corporate culture development.
• Advanced strategic planning, stakeholder management and communication consulting skills.
• Exceptional verbal, written, presentation and public-speaking abilities.
• Strong business acumen and ability to align communication strategies with organizational priorities.
• Ability to influence without direct authority across multiple levels of the organization.
• Expertise in communication measurement, analytics and performance evaluation.
• Demonstrated ability to lead through organizational complexity, ambiguity and change.

Leadership and Organization Development

• Creates an environment that promotes collaboration, accountability, innovation, inclusion and continuous improvement.
• Coaches individuals and teams to achieve business objectives and professional growth.
• Builds strategic communication competencies across the organization.
• Responsible for the effectiveness, performance, and development of the communications function.

Scope and Strategic Impact

• Leads a significant organizational communications function supporting enterprise priorities and business objectives.
• Directs highly visible communication initiatives with substantial organizational impact.
• Responsible for enterprise communication effectiveness and organizational alignment strategies.
• Operates with significant autonomy on operational matters and communication strategy execution.
• Plays a key role in developing and adapting communication strategies to changing business conditions.
• May manage communication budgets, vendor relationships and external communication resources.
• Influences organizational outcomes through communication strategies supporting engagement, culture, alignment, and change adoption.
• Strategic planning horizon generally spans 1-2 years.

Analytical Thinking and Problem Solving

• Evaluates complex business, organizational, and cultural challenges and develops communication strategies to address them.
• Directs resolution of complex communication issues involving multiple stakeholder groups, competing priorities, and organizational risk.
• Anticipates communication challenges and develops proactive solutions to support business goals.
• Uses business insights, employee feedback, and organizational data to inform strategic decisions.

Other Skills and Abilities

• Exceptional strategic writing, editing, and messaging skills with the ability to influence diverse audiences.
• Organizational change management and change communications leadership.
• Strong business acumen, strategic thinking and stakeholder management skills.
• Communication measurement and analytics experience.
• Ability to lead complex, high-visibility initiatives.
• Experience developing organizational communication strategies and governance.
• Strong leadership, coaching, and talent development capabilities.
• Ability to navigate ambiguity and drive alignment across diverse stakeholder groups.

PHYSICAL ABILITIES / WORKING CONDITIONS

Physical Demands

Ability to sit, talk and hear consistently

Vision Requirements

Close vision (clear visionat 20 inches or less)

Distance vision (clear visionat 20 feet or more)

Color vision (ability toidentifyand distinguish colors)

Weight Lifted or Force Exerted

Ability tolift upto 10 poundsfrequentlyand up to 25 pounds occasionally

Environmental

There are no unusual environmental factors (such as a typical office)

Noise Environment

Moderate noise (business office with computers and printers, light traffic)

***This Job is not eligible to be performed in Colorado or Connecticut, either remotely or in-person.***

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Mountain America Credit Union is an EEO/AA/ADA/Veterans employer.