Sales Manager – Seasonal
Scottsdale AZ | $20–$25/hour | Seasonal | Sept - Nov
Join the Thirteenth Floor Team
Thirteenth Floor Entertainment Group is the nation's leading creator of immersive, story-driven entertainment—and proudly the world's largest operator of Halloween attractions. With eighteen markets spanning Florida to California and millions of guests thrilled each year, we don't just produce events. We redefine what's possible. Headquartered in Denver and powered by a team of fearless creators, we've built a culture where curiosity, collaboration, and a relentless drive to go beyond expectations are the standard—not the exception. When you join Thirteenth Floor, you're not just taking a job. You're stepping into the magic behind the screams.
Returning applicants: If you have worked for Thirteenth Floor Entertainment Group in a prior season, please contact your location manager directly regarding rehire status. Do not submit a new application through the online system.
What You'll Do
As our Seasonal Sales & Guest Services Manager, you'll lead and supervise all front-of-house sales and service teams—including box office, ticket scanning, bar and concessions, retail, and group sales—ensuring an exceptional guest experience from entry to exit.
Oversee daily operations across all sales and guest service touchpoints: box office/will-call, ticket scanning and entry flow, bar and concessions, retail/merchandise, and group sales/VIP fulfillment
Supervise, train, and schedule seasonal team leads and frontline staff in a high-volume, fast-paced environment
Manage cash handling, POS accuracy, and nightly financial reconciliation across all sales points
Monitor sales performance and drive revenue through upselling, guest engagement, and operational efficiency
Collaborate with Event and Operations Managers to ensure smooth nightly execution
Enforce compliance with alcohol service regulations, health/safety standards, and company policies
Lead recruiting, onboarding, and training of seasonal guest services staff
Serve as the primary point of contact for guest escalations, resolving issues quickly and professionally
What You Bring
3+ years in sales, guest services, or hospitality management—theme park, attractions, live events, or entertainment experience preferred
Proven ability to supervise staff across multiple guest-facing departments
Strong leadership and team-building skills with a seasonal/variable workforce
Excellent cash-handling and reconciliation skills; POS/ticketing system experience strongly preferred
Exceptional organizational and communication skills; composed under pressure
Availability to work evenings, weekends, and all scheduled event dates throughout the season
Must be 21 years of age or older to oversee alcohol service functions
Compensation & Employment Details
Hourly Rate: $20.00–$25.00 per hour, depending on experience
Employment Type: Seasonal/Temporary
Expected Season Duration: Mid Sept – Mid-November 2026
Work Schedule: Evenings, weekends, and holidays required during operational season
Arizona law requires disclosure that this is a seasonal/temporary position with an anticipated end date. Employment beyond the stated season is not guaranteed.
Thirteenth Floor Entertainment Group participates in E-Verify. As required by federal law, we will verify the identity and employment eligibility of all hired individuals.
Equal Opportunity Employer
Thirteenth Floor Entertainment Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by applicable federal, state, or local law, including the Arizona Civil Rights Act (A.R.S. § 41-1463).
Applicants with disabilities may request reasonable accommodations by contacting hr@thirteenthfloor.com