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A R Collections Jobs in Kansas (NOW HIRING)

ADT

Remote Collections Specialist

Wichita, KS · On-site +1

$20/hr

Minimum of one (1) years in first-party collections (non-A/R), specific relatable experience includes: Car loan, financial and credit card collections including taking payments from customers and/or ...

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A R Collections information

What are A R Collections?

A R Collections, or Accounts Receivable Collections, refers to the process of pursuing payments from customers or clients who owe money for goods or services provided on credit. Professionals working in A R Collections contact customers, send reminders or invoices, negotiate payment plans, and resolve disputes to ensure timely payment. Their main goal is to minimize outstanding debts and improve the company's cash flow while maintaining positive customer relationships.

What are some common challenges faced in an Accounts Receivable (A/R) Collections role, and how can they be effectively managed?

One common challenge in an A/R Collections role is handling overdue accounts while maintaining positive relationships with clients. It often requires strong communication and negotiation skills to resolve payment issues without damaging customer rapport. Balancing high collection targets with the need to adhere to company policies can also be demanding. Effective organization, timely follow-ups, and collaboration with sales or customer service teams are key strategies to overcome these challenges and support smooth cash flow for the business.

What are the key skills and qualifications needed to thrive as an Accounts Receivable (A/R) Collections Specialist, and why are they important?

To thrive as an Accounts Receivable Collections Specialist, you need a solid understanding of accounting principles, experience with collections processes, and often an associate’s or bachelor’s degree in finance or a related field. Familiarity with ERP/accounting software such as SAP, QuickBooks, or Oracle, and proficiency in Excel are typically required. Strong negotiation, problem-solving, and effective communication skills help build rapport with clients and resolve payment issues efficiently. These skills ensure timely collection of outstanding debts, maintain healthy cash flow, and support positive client relationships for the organization.

What is the difference between A R Collections vs Accounts Payable Clerk?

AspectA R CollectionsAccounts Payable Clerk
Primary RoleCollect outstanding customer paymentsProcess and manage company bills and payments
Work EnvironmentFinance departments, customer serviceFinance or accounting departments
Required CredentialsHigh school diploma, some roles may require accounting or finance knowledgeHigh school diploma, accounting coursework beneficial
Industry UsageCommon in retail, healthcare, and service industriesCommon in corporate, manufacturing, and service sectors

While both roles are part of the finance team, A R Collections focuses on recovering overdue payments from customers, whereas Accounts Payable Clerks handle processing incoming bills and payments to vendors. Understanding these differences helps clarify career paths and job expectations within finance departments.

A R Collections jobs near you
Remote Collections Specialist

Remote Collections Specialist

ADT Security Services

Wichita, KS • Remote

$20/hr

Full-time

Medical, Life, Retirement, PTO

Posted 9 hours ago

ADT rating

7.1

Company rating: 7.1 out of 10

Based on 135 frontline employees who took The Breakroom Quiz

31st of 100 rated security

Job description

Position Summary:

ADT is committed to hiring team members who are passionate about providing exceptional customer service - people who understand the importance of customer satisfaction and what it means to their career development.  As a company that is well-positioned to continue meeting and exceeding our customers' evolving needs, ADT also takes pride in upholding a rewarding work experience for all of our team members. 


 

Duties and Responsibilities: 

  • Resolve inbound and outbound calls by using multiple applications and screens. 
  • Respond to general billing inquiries to review and resolve account issues.
  • Ability to negotiate and obtain payments today or postdate within 7 days.
  • Direct customers to appropriate team within ADT if issue is outside the scope of the collection's role.
  • Ability to clearly explain billing charges and answer any questions related to billing.                                    
  • Ask probing questions to overcome objections by utilizing negotiation skills.
  • Meet minimal standards/goals monthly.
  • Meet all compliance and QA standards. 
  • Flexibility with special projects which may require overtime.
  • Maintain appropriate attendance and adherence goals.
  • High speed internet required: DSL, Cable or Fiber internet service with the ability to hardwire via ethernet from cable modem to your PC.
  • 5G Home Internet and Fixed wireless internet are NOT accepted providers.
  • Internet speeds of at least 50 mbps to download and 25 mbps to upload.  

Education/Certification:

  • High school diploma or equivalent. 


Experience:

  • Minimum of one (1) years in first-party collections (non-A/R), specific relatable experience includes: Car loan, financial and credit card collections including taking payments from customers and/or setting up payment arrangements, advising required payment amount
  • Customer Service experience in a remote setting
  • Multi Computer-screen navigation, multiple applications, strong negotiation skills


Skills:  

  • Basic typing, math, and problem-solving skills
  • Strong communication and verbal skills
  • Ability to multitask with multiple computer programs. 
  • PC experience and/or ability to learn basic functions.

Training:

  • This role is onsite training in our Wichita, KS location for 10+ weeks (dependent on readiness) before transitioning to a remote work from home. Candidates must reside 30-miles from Wichita, KS site location for onsite training before transitioning to remote. 
  • Training time: Monday - Friday, 8:30am - 5:30pm 


Schedule:

  • Our department is closed on weekends and most holidays, allowing our employees to enjoy every weekend off!
  • This role offers a shift schedules ranging from 10:00am to 12:30pm EST start time Monday - Friday.
     

Pay and Benefits Disclosure:

The starting hourly rate for this position is $17.00 per hour and will reach $20.00 per hour after 180 days of employment. (You will receive incremental increases of .50 every 4 weeks until the rate of $20.00 is reached). 

We offer employees access to healthcare benefits, a 401(k) plan and company match, short-term and long-term disability coverage, life insurance, wellbeing benefits and paid time off among others. Employees accrue up to 120 hours in their first year. Your accrual rate increases after your first year. We also offer 6 paid holidays. 

Anticipated application end date will be 6.8.26. This role is scheduled to start 7.6.26.

Company Overview:


ADT has been in the business of helping save lives since 1874. As the #1 smart home security provider in the U.S., we help protect and connect families, businesses and larger commercial customer every day. Our continuous innovation, advanced technology and strategic partnerships deliver products and services that help protect life and valuables, whether at home, your business or on the go. And as times change, so do we. Above all, our mission is clear: we help save lives for a living. Looking for a career where you can make a real impact? Join our team today and put purpose behind your paycheck. #WeAreADT 

 

Check out more about life at ADT here.

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About ADT

Sourced by ZipRecruiter

At ADT Commercial, we are in the business of helping people and organizations to protect what matters most to them. Building upon ADT's 145-year legacy, we secure the livelihoods and futures of critical commercial environments, retail location, educational campuses, healthcare facilities and financial institutions across the U.S. as an industry-leading security, fire and life safety systems integrator. We strive to have the most experienced and technically trained and talented teams in the industry, driven by excellence at every turn. At ADT Commercial, we truly believe that our people are the difference - for our organization, the customers we serve and the communities we protect. When you're a part of ADT Commercial, you'll have the opportunity to be a part of that difference every day. With more than 300 locations, a deep national presence, and comprehensive portfolio of solutions and services, our employees are always poised for career advancement and growth. For more information, visit www.adtcommercial.com or follow us on LinkedIn and Facebook.

Industry

Personal services

Company size

10,000+ Employees

Headquarters location

Boca Raton, FL, US

Year founded

1874

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