The Accounts Receivable (A/R) Specialist is responsible for managing the collection efforts of ... Manages AR Collections workflow. * Manages client communications, reconciliations, and ...
The Accounts Receivable (A/R) Specialist is responsible for managing the collection efforts of ... Manages AR Collections workflow. * Manages client communications, reconciliations, and ...
Strong understanding of A/R, A/P, payroll, and general accounting processes. * Excellent communication skills, especially for collections and follow-ups. * Highly organized, detail-oriented, and able ...
Strong understanding of A/R, A/P, payroll, and general accounting processes. * Excellent communication skills, especially for collections and follow-ups. * Highly organized, detail-oriented, and able ...
Customer Service and Office Administrator
CA$48K - CA$52K/yr
A/R Collections on unpaid balances including sending statements to customers and preparation of ... Reconciles GL accounts 4920 (Other Income/Over-Shorts), 1130 (Employee A/R) and 1999 (Suspense)
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Customer Service and Office Administrator
CA$48K - CA$52K/yr
A/R Collections on unpaid balances including sending statements to customers and preparation of ... Reconciles GL accounts 4920 (Other Income/Over-Shorts), 1130 (Employee A/R) and 1999 (Suspense)
A R Collections information
What are A R Collections?
A R Collections, or Accounts Receivable Collections, refers to the process of pursuing payments from customers or clients who owe money for goods or services provided on credit. Professionals working in A R Collections contact customers, send reminders or invoices, negotiate payment plans, and resolve disputes to ensure timely payment. Their main goal is to minimize outstanding debts and improve the company's cash flow while maintaining positive customer relationships.
What are some common challenges faced in an Accounts Receivable (A/R) Collections role, and how can they be effectively managed?
One common challenge in an A/R Collections role is handling overdue accounts while maintaining positive relationships with clients. It often requires strong communication and negotiation skills to resolve payment issues without damaging customer rapport. Balancing high collection targets with the need to adhere to company policies can also be demanding. Effective organization, timely follow-ups, and collaboration with sales or customer service teams are key strategies to overcome these challenges and support smooth cash flow for the business.
What are the key skills and qualifications needed to thrive as an Accounts Receivable (A/R) Collections Specialist, and why are they important?
To thrive as an Accounts Receivable Collections Specialist, you need a solid understanding of accounting principles, experience with collections processes, and often an associate’s or bachelor’s degree in finance or a related field. Familiarity with ERP/accounting software such as SAP, QuickBooks, or Oracle, and proficiency in Excel are typically required. Strong negotiation, problem-solving, and effective communication skills help build rapport with clients and resolve payment issues efficiently. These skills ensure timely collection of outstanding debts, maintain healthy cash flow, and support positive client relationships for the organization.
What is the difference between A R Collections vs Accounts Payable Clerk?
| Aspect | A R Collections | Accounts Payable Clerk |
|---|---|---|
| Primary Role | Collect outstanding customer payments | Process and manage company bills and payments |
| Work Environment | Finance departments, customer service | Finance or accounting departments |
| Required Credentials | High school diploma, some roles may require accounting or finance knowledge | High school diploma, accounting coursework beneficial |
| Industry Usage | Common in retail, healthcare, and service industries | Common in corporate, manufacturing, and service sectors |
While both roles are part of the finance team, A R Collections focuses on recovering overdue payments from customers, whereas Accounts Payable Clerks handle processing incoming bills and payments to vendors. Understanding these differences helps clarify career paths and job expectations within finance departments.
Full-time
Posted 19 days ago
Job description
The Accounts Receivable (A/R) Specialist is responsible for managing the collection efforts of outstanding accounts, collaborating with key stakeholders, and ensuring compliance with billing and collection policies. This role involves regular communication with clients, providing support to the Director of Finance and Responsible Lawyers (RL), and maintaining accurate records of financial transactions. This role is involved in the billing process and the posting of payment process. Impeccable attention to detail, thoroughness, and client service is essential to this role.
Roper Greyell is a professional team-oriented environment where we strive for clear and open communication and to provide support for one another. The A/R Specialist works within the accounting team reporting directly to the Director of Finance. The team works together during the billing cycle, with the AR Specialist providing support to other team members where needed. The recruitment process for this position will include skills testing.
Please note that in May 2026, Roper Greyell will be moving to a new office space at 320 Granville Street in Vancouver.
Core Duties:
- Manages AR Collections workflow.
- Manages client communications, reconciliations, and investigations regarding AR.
- Monitors the accounts receivable inbox, responding to AR inquires and updating client contact information when needed.
- Escalates AR matters to other team members as necessary.
- Issues monthly account statements to clients.
- Creates account reconciliations, client billing, and payment histories as needed.
- Regularly reviews all accounts receivable and maintains a collections database.
- Liaises with the Director of Finance, and Responsible Lawyers (RL) on collection efforts.
- Provides support to the RL regarding accounts receivable for lawyer's clients.
- Identifies and addresses problems related to outstanding accounts.
- Reports on AR status to the Director of Finance.
- Develops and implements effective solutions to improve collections.
- Maintains AR process documentation.
Other duties:
- Assists with the posting of payments as needed (cheque, EFT, credit card) in compliance with Law Society rules.
- Assists with various billing activities as needed.
- Undertakes ad hoc projects and other duties as assigned by the Director of Finance.
- May be asked to provide backup coverage for reception desk when required.
QUALIFICATIONS
- A minimum of 3+ years of practical experience in similar roles.
- Experience in a professional setting, with legal experience being an asset.
- Diploma or certificate, with a preference for business administration or accounting.
REQUIRED SKILLS
Technical:
- Advanced usage and knowledge of Microsoft 365 Apps (particularly Microsoft Word, Microsoft Excel, and Microsoft Teams).
- Experience working with a document management system (iManage) considered an asset.
- Experience working accounting software, specifically Acumin, or other legal accounting software considered an asset.
- Computer savvy with an ability to learn various computer programs quickly.
- High attention to detail and ability to quickly identify problems and provide solutions
Professional:
- Communication: Able to communicate concisely and clearly in both written and verbal communications. Excellent oral and written English language proficiency including the ability to compose and edit various types of correspondence.
- Professionalism: Able to act with integrity and respect at all times with clients and firm members, and takes ownership of work and responsibilities.
- Teamwork/Client Service: Demonstrates exceptional and quality client service by delivering on time, dealing with clients and firm members in a professional manner and producing high quality work.