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999 Dispatcher Jobs (NOW HIRING)

NORCAL Ambulance

Dispatcher

Sacramento, CA · On-site

$41K - $65K/yr

Dispatcher/Customer Service Agent will then coordinate the transportation request and send to the most appropriate unit based on: unit availability, unit location, travel time, etc. * He/she shall be ...

NORCAL Ambulance

Dispatcher

Sacramento, CA · On-site

$41K - $65K/yr

Dispatcher/Customer Service Agent will then coordinate the transportation request and send to the most appropriate unit based on: unit availability, unit location, travel time, etc. * He/she shall be ...

Integrated Talent Strategies

Dispatcher

Walbridge, OH · On-site

$24 - $26/hr

Their dispatchers play a vital role in ensuring seamless interaction with their customers and supporting technicians. Responsibilities * Facilitate service requests from customers by coordinating ...

Integrated Talent Strategies

Dispatcher

Walbridge, OH · On-site

$24 - $26/hr

Their dispatchers play a vital role in ensuring seamless interaction with theircustomers and supportingtechnicians. Responsibilities * Facilitate service requests from customers by coordinating with ...

LX Pantos Americas

Dispatcher

Matteson, IL · On-site

We are seeking a highly organized and communicative Dispatch Coordinator to manage and oversee dispatch operations within our warehouse. This role serves as a key liaison between the warehouse ...

PV Heating, Cooling, & Plumbing

Dispatcher

Atlanta, GA · On-site

HVAC Dispatcher Our company is seeking an experienced Lead HVAC Dispatcher to oversee daily dispatch operations and help keep our HVAC service department running efficiently. This role is responsible ...

Prestige Transportation

Dispatcher

Kansas City, KS · On-site

$18 - $25/hr

Dispatchers are the nucleus of our organization. This job role is fast-paced, and it changes not only every day but at times hourly and even faster. The dispatch position has several responsibilities ...

A&g Towing & Recovery Llc

Dispatcher

Somerset, NJ · On-site

$16/hr

Dispatcher Department: Operations Employment Type: Part Time Location: New Jersey Position Summary The Dispatcher is responsible for coordinating tow truck drivers, managing incoming calls, assigning ...

MEDSHORE AMBULANCE SERVICE LLC

Dispatcher

Anderson, SC · On-site

Dispatchers will operate radio, telephone, or computer equipment relay information or orders to proper individuals or members of management. In addition, the dispatcher, under Emergency Medical ...

Guardian Fleet Services

Dispatcher

Lexington, KY · On-site

Dispatchers are the heartbeat of the company-balancing customer needs, driver safety, and operational efficiency with calm, steady leadership. At Guardian Fleet Services, dispatchers don't just send ...

Guardian Fleet Services

Dispatcher

Euless, TX

Dispatchers are the heartbeat of the company--balancing customer needs, driver safety, and operational efficiency with calm, steady leadership. At Guardian Fleet Services, dispatchers don't just send ...

Guardian Fleet Services

Dispatcher

Euless, TX · On-site

Dispatchers are the heartbeat of the company-balancing customer needs, driver safety, and operational efficiency with calm, steady leadership. At Guardian Fleet Services, dispatchers don't just send ...

Henry's Wrecker Service

Dispatcher

Falls Church, VA · On-site

Dispatcher Department: Operations / Dispatch Reports To: Dispatch Manager / Operations Manager FLSA Status: Non-Exempt Position Summary Henry's Wrecker Service is seeking a dependable and detail ...

Guardian Fleet Services

Dispatcher

Lexington, KY · On-site

Dispatchers are the heartbeat of the company--balancing customer needs, driver safety, and operational efficiency with calm, steady leadership. At Guardian Fleet Services, dispatchers don't just send ...

Shoals Ambulance

Dispatcher

Carthage, MS · On-site

Dispatchers will operate radio, telephone, or computer equipment relay information or orders to proper individuals or members of management. * In addition, the dispatcher, under Emergency Medical ...

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999 Dispatcher information

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How much do 999 dispatcher jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for 999 dispatcher in the United States is $22.03, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $23.80 per hour, depending on experience, location, and employer.

What is a 999 dispatcher?

999 Dispatchers, also known as emergency call handlers, are professionals who answer emergency calls made to 999 in the UK. They gather critical information from callers, assess the situation, and determine the appropriate emergency response, such as dispatching police, fire, or ambulance services. 999 Dispatchers play a vital role in ensuring public safety by remaining calm under pressure and providing guidance to callers until help arrives. They often use advanced communication systems and work closely with emergency service teams. Their role requires strong communication skills, quick decision-making, and the ability to handle stressful situations.

What are the key skills and qualifications needed to thrive as a 999 dispatcher, and why are they important?

To thrive as a 999 Dispatcher, you need strong multitasking abilities, quick decision-making, and excellent verbal communication, typically supported by a high school diploma or equivalent. Familiarity with computer-aided dispatch (CAD) systems, radio communication equipment, and emergency response protocols is essential. Remaining calm under pressure, active listening, and empathy are standout soft skills in this role. These skills ensure rapid, accurate responses to emergencies, effective coordination with first responders, and reassurance for those in crisis.

What are some common challenges faced by 999 dispatchers, and how can new hires prepare for them?

999 Dispatchers often encounter high-pressure situations where quick thinking and accurate information processing are crucial. One common challenge is managing multiple emergency calls simultaneously while maintaining composure and clear communication. New hires can prepare by developing strong stress management techniques, practicing active listening, and familiarizing themselves with dispatch protocols and technology. Teamwork and regular debriefings also help in coping with the emotional demands of the role.

What are popular job titles related to 999 Dispatcher jobs?

For 999 Dispatcher jobs, the most frequently searched job titles are:

999 Dispatcher jobs near you
Infographic showing various 999 Dispatcher job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 92% Full Time, 6% Part Time, and 1% Contract. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $45,823 per year, or $22 per hour.

Dispatcher

Sacramento, CA • On-site

NORCAL Ambulance
Health Care and Social Assistance • 501 - 1,000 employees
Learn more about NORCAL Ambulanceexternal

$41K - $65K/yr

Full-time

Re-posted 10 days ago

Key responsibilities

  • Receive, prioritize, coordinate, and dispatch ambulance calls for service using dispatch software.

  • Coordinate transportation requests from hospitals, clinics, medical assistance companies, flight teams, or related entities and send them to the appropriate units.

  • Operate communication equipment to monitor the status of field personnel and units, and perform related tasks as assigned.

NORCAL Ambulance rating

6.9

Company rating: 6.9 out of 10

Based on 18 frontline employees who took The Breakroom Quiz

Job description

Description

Position Summary and Responsibilities:
Pay:  $41,000-$65,000/yr
Hours: Full Time


The primary job responsibility of the Dispatcher/Customer Service Agent is to: 
  • receive, prioritize, coordinate and dispatch NORCAL Ambulance calls for service for ALS, BLS and CCT crews in a swift and proper manner using our Communications Center Dispatch Software. 
  • Requests will be taken from: hospitals, clinics, medical assistance companies, flight teams or related entities.
  • Dispatcher/Customer Service Agent will then coordinate the transportation request and send to the most appropriate unit based on: unit availability, unit location, travel time, etc. 
  • He/she shall be responsible for: dispatching and call taking for NORCAL Ambulance crews to both the emergency and interfacility setting, including emergency and private callers. 
  • The Dispatcher will operate tracking, radio or cell phone communication equipment to monitor the status of field personnel and units. 
  • The dispatcher will perform other related tasks and duties as assigned by the departmental leadership.


Primary Daily Duties:


The Dispatcher/Customer Service Agent may be assigned to one or more duties. These duties include, but are not limited to the following:

  • Receive and prioritize all incoming requests for dispatch.
  • Efficiently dispatch units to emergency and non-emergency calls in a timely manner.
  • Demonstrate the ability to make accurate moment-to-moment decision making in regard to the dispatch of emergency and non-emergency vehicles.
  • Effectively triage all incoming requests for service and sends the appropriate unit according to Northwest Ambulance policy and procedure.
  • Obtain required information from party requesting medical transport.
  • Maintain professional telecommunication contact with field units and other agencies.
  • Demonstrate the ability to effectively use the dispatch paging system, iPhone, land lines, and all portable or mounted radios; troubleshoots problems including mechanical/equipment problems and contact the operations manager as appropriate.
  • Participate in required training programs.
  • Perform basic data entry.
  • Provide excellent customer service to all callers and crew members.

  #Dispatch1   

Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required:

  • Excellent ability to communicate and work cohesively with EMT's, RN's and Administration.
  • Strong interpersonal and communication skills with an ability to work effectively with a diverse range of individuals, teams, managers, supervisors, and external customers.
  • Computer competency including proficiency with Microsoft Suite, Google Docs, and current Dispatch Software.
  • Ability to consistently deliver outstanding customer service to all internal and external customers.
  • Highly dependable and able to meet internal deadlines consistently. 
  • Strong organization skills and attention to detail.
  • Flexible and adaptable, willing and able to adjust to rapidly changing priorities.
  • Ability to work independently as well as in groups.
  • Ability to maintain a professional manner and appearance at all times.
  • One year of EMS and/or dispatch related experience and/or training preferred.
  • Knowledge of Northern California geography.
  • Able to function in a high-stress environment where the work goes from minimal to overload within moments.
  • Must act in a mature, courteous, and decisive nature in order to provide maximum customer service


What NORCAL Ambulance employees say

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