ZipRecruiter

Log In

1

988 Jobs in Cold Spring, KY (NOW HIRING)

Child Focus Inc

Crisis Hotline Responder

Cincinnati, OH · Hybrid

$18 - $23/hr

Collect data and complete reporting required for 988 implementation. * Employ active listening techniques to de-escalate callers experiencing mental health concerns. Child Focus Offers Competitive ...

Child Focus Inc

Crisis Hotline Responder

Cincinnati, OH · On-site

$18 - $23/hr

Collect data and complete reporting required for 988 implementation. * Employ active listening techniques to de-escalate callers experiencing mental health concerns. Child Focus Offers · Competitive ...

Child Focus

Crisis Hotline Responder

Cincinnati, OH · On-site

$18 - $23/hr

Collect data and complete reporting required for 988 implementation. * Employ active listening techniques to de-escalate callers experiencing mental health concerns. Child Focus Offers • ...

All Jobs988 Jobs988 Jobs in Cold Spring, KY

988 information

What is a 988 crisis counselor?

988 crisis counselors are trained professionals who provide immediate support to individuals experiencing mental health, substance use, or suicidal crises. When someone calls, texts, or chats the 988 Suicide & Crisis Lifeline, these counselors listen with compassion, provide emotional support, and connect people to resources or emergency services as needed. Their goal is to help individuals navigate difficult moments, de-escalate crises, and ensure safety for all involved. 988 counselors work in crisis centers across the United States and receive specialized training to handle sensitive situations effectively.

What are the key skills and qualifications needed to thrive as a 988 crisis counselor, and why are they important?

To thrive as a 988 Crisis Counselor, you need strong active listening skills, crisis intervention training, and a background in mental health or social work, often supported by relevant certifications. Familiarity with crisis call center software, risk assessment tools, and reporting systems is typically required. Compassion, emotional resilience, and effective communication are crucial soft skills for supporting individuals in distress. These skills and qualities are vital to ensure safe, timely, and empathetic support for people experiencing mental health crises.

What can I expect when working as a 988 crisis counselor in terms of collaboration with other mental health professionals?

As a 988 crisis counselor, you'll regularly collaborate with a multidisciplinary team, including supervisors, licensed clinicians, and community resource providers. You'll often consult with colleagues to ensure callers receive appropriate support and, when necessary, coordinate with local emergency services or mental health agencies for higher-level interventions. Team meetings and debriefings are common, fostering a supportive work environment and ensuring best practices are followed in crisis situations.

What is the difference between 988 vs Emergency Dispatcher?

Feature988Emergency Dispatcher
CredentialsNone specific; mental health crisis training often preferredHigh school diploma; emergency communication training
Work EnvironmentCall centers, crisis centers, mental health facilitiesEmergency call centers, police, fire departments
Industry UsageNational mental health crisis hotlinePublic safety and emergency response
Common Search/ComparisonYesYes

While 988 is a national mental health crisis hotline, Emergency Dispatchers handle emergency calls for police, fire, and medical services. 988 operators focus on mental health crises, often with specialized training, whereas Emergency Dispatchers coordinate emergency responses across various services. Both roles are vital in emergency response systems but serve different functions within the public safety network.

What cities near Cold Spring, KY are hiring for 988 jobs?

Cities near Cold Spring, KY with the most 988 job openings:

988 jobs near you

National Suicide Prevention Lifeline Crisis Intervention Specialist (988): 1st and 2nd shift

NorthKey Community Care

Covington, KY • On-site

Other

Medical, Dental, Vision, Retirement, PTO

Re-posted 23 hours ago

Key responsibilities

  • Actively screen for suicidal intent and assess the immediate safety of individuals in crisis.

  • Utilize nonjudgmental, compassionate communication and active listening to de-escalate crises and provide support.

  • Document all client interactions accurately and efficiently.

Job description

NorthKey Community Care is seeking multiple individuals for on-site work as National Suicide Prevention Lifeline Crisis Intervention Specialists as part of the National Suicide Prevention Lifeline (988). The National Suicide Prevention Lifeline is now available nationwide by dialing 988 via PHONE. SHIFT AVAILABLE: 1st shift 8:30 am to 5 pm and 2nd shift 4:30 pm to 1 am (weekends and holiday rotation required).  On-Site at 502 Farrell Drive, Covington, KY 41011. This position WILL require holidays and weekend hours. We accept both Full-time AND Part-time applicants. 

PERKS & PAY

  • Salary: $17.40 - $18.40 per hour (First shift - $17.40, Second/Third shift - $18.40)
  • Up to 12% annual contingency bonus
  • Generous plan for paid time off (PTO) (Up to 16 days first year)
  • Individual and family insurance coverage: Various medical, vision, and dental plans to choose from
  • HSA Employer match up to $1000, depending on the plan
  • 401(k) with employer match
  • Professional Development
  • Potential eligibility for student loan forgiveness through the Public Service Loan Forgiveness program

QUALIFICATIONS

  • At least 1 year of working with individuals experiencing crisis and/or experience providing crisis intervention services is REQUIRED. 
  • A bachelor's degree in human/social services is highly preferred.
  • Peer Support Certification applicants are encouraged to apply.
  • Prior experience answering National Suicide Prevention Lifeline (988) calls is a plus. 
  • Excellent listening skills, crisis de-escalation skills, and building rapport with individuals in immediate crisis.
  • Familiarity with the Northern Kentucky region is preferred but not required (counties include Kenton, Boone, Campbell, Grant, Pendleton, Carroll, Owen, and Gallatin).

JOB DUTIES

  • Actively screen for suicidal intent and assess the immediate safety of the person in crisis.
  • Utilize nonjudgmental, compassionate communication and active listening to de-escalate the crisis.
  • Be able to work under pressure with individuals (could include both children and adults) in immediate crisis who could be actively talking about suicide.
  • Active listening to individuals, assessing their needs, implementing safety plans, coordinating emergency services when necessary, and documenting interactions
  • Provide resources as needed based on assessment of needs (for example, connecting them to services for utilities, homeless services, food pantries, housing, and other community resources).
  • Provide follow-up support to high-risk callers reporting suicidal or homicidal thoughts or behaviors.
  • Work with other team members and supervisors to ensure quality care and effective crisis resolution.
  • Third-Party Support: Provide support to concerned third parties who are worried about someone at risk of suicide. (Examples: Family members, co-workers, neighbors, etc.)
  • Accurately and efficiently document all client interactions.

NORTHKEY COMMUNITY CARE - COMPANY OVERVIEW

Since 1966, NorthKey Community Care (NorthKey) has provided effective and efficient mental health, substance use, and developmental disabilities services to the Northern Kentucky region with the commitment to providing the right service, at the right time, and in the right place. NorthKey’s commitment to providing a continuum of services for individuals and families seeking assistance for mental health, substance use, and developmental disabilities means that NorthKey employs staff with a wide variety of education, experience, and licensure. With multiple convenient locations throughout the Northern Kentucky region (Kenton, Boone, Campbell, Grant, Carroll, Gallatin, Pendleton, and Owen counties), NorthKey offers a wide array of mental health, substance use, and developmental disabilities services unparalleled in the region. Come join the NorthKey team to help Transform Lives and Communities Through Excellence in Mental Health, Substance Use, and Developmental Disabilities services!

Powered by JazzHR

S1s2dq8BEg