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911 Dispatcher Jobs in Racine, WI (NOW HIRING)

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911 Dispatcher information

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How much do 911 dispatcher jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for 911 dispatcher in Racine, WI is $23.92, according to ZipRecruiter salary data. Most workers in this role earn between $18.27 and $27.50 per hour, depending on experience, location, and employer.

What skills and qualifications are needed to thrive as a 911 dispatcher?

To thrive as a 911 Dispatcher, you need excellent multitasking abilities, strong decision-making skills, and typically a high school diploma or equivalent, with specialized training in emergency communications. Familiarity with computer-aided dispatch (CAD) systems, radio equipment, and emergency protocols is crucial. Outstanding communication, emotional resilience, and the ability to remain calm under pressure are vital soft skills for this role. These skills ensure timely, accurate emergency response and effective coordination between callers and first responders, which is critical for public safety.

What does a 911 dispatcher do?

A 911 dispatcher takes emergency calls from the public and communicates with the proper authorities to dispatch the appropriate response personnel. In this role, your duties include finding out the nature of the emergency, getting the address from the caller, and sending the information to the relevant department. For example, if a call for a fire emergency comes in, you relay that information to the fire department and ensure that a fire crew responds to the scene. Similarly, if there is a medical emergency, you contact the EMTs who are in that geographic area. In smaller towns and rural areas, a dispatcher might work alone, while in larger cities, you often work in a larger team.

What are common challenges faced by 911 dispatchers, and how are they typically addressed?

911 Dispatchers often face high-pressure situations involving life-or-death emergencies, which can naturally lead to stress and emotional fatigue. Many dispatch centers address these challenges by providing comprehensive training, ongoing support, and access to counseling services. Team collaboration is essential, as dispatchers regularly debrief with supervisors and colleagues to process difficult calls and share best practices. Additionally, rotating shifts and scheduled breaks help ensure dispatchers maintain focus and resilience during demanding periods.

What is the difference between 911 Dispatcher vs Emergency Dispatcher?

Aspect911 DispatcherEmergency Dispatcher
CertificationsEmergency Medical Dispatch (EMD), CPR certification often requiredSimilar certifications, including EMD and CPR, are common
Work EnvironmentPublic safety agencies, emergency call centersPublic safety agencies, emergency call centers
Job RoleAnswering emergency calls, dispatching police, fire, EMSAnswering emergency calls, dispatching various emergency services
Industry UsageLaw enforcement, fire departments, EMSLaw enforcement, fire departments, EMS

Both 911 Dispatchers and Emergency Dispatchers handle emergency calls and dispatch services. The terms are often used interchangeably, but '911 Dispatcher' typically refers specifically to those working in 911 call centers, while 'Emergency Dispatcher' can be a broader term covering various emergency response roles. Certifications and work environments are similar, making them closely related roles within public safety agencies.

How do you become a 911 dispatcher?

To become a 911 dispatcher, candidates typically need a high school diploma or equivalent, complete a training program provided by the hiring agency, and pass background checks and assessments. Strong communication skills, the ability to remain calm under pressure, and familiarity with emergency call systems are essential for the role.

How long does it take to become a 911 dispatcher?

Becoming a 911 dispatcher typically requires completing a training program that lasts from a few weeks to several months, depending on the department's requirements. Candidates usually need to pass a background check, obtain emergency communication certifications, and develop skills in communication and multitasking before starting the job.

How to become a 911 dispatcher?

To become a 911 dispatcher, candidates typically need a high school diploma or equivalent, complete a dispatcher training program, and pass background checks and assessments. Some states or agencies may require certification or additional training in emergency communication or CPR. Strong communication skills, the ability to remain calm under pressure, and familiarity with radio and computer systems are essential for the role.

Is being a 911 dispatcher worth it?

911 dispatchers play a critical role in emergency response by quickly relaying information to first responders. The job often involves shift work, high-stress situations, and requires strong communication skills, but it can offer job stability and a sense of public service. Compensation varies by location and experience, and training typically includes certification in emergency communication procedures.

Is it hard to be hired as a 911 dispatcher?

Becoming a 911 dispatcher can be competitive, as it requires passing written exams, background checks, and often completing specialized training or certification. Candidates should have strong communication skills, the ability to handle stressful situations, and typically need to meet specific age and education requirements.
More about 911 Dispatcher jobs

What are the most commonly searched types of 911 Dispatcher jobs in Racine, WI?

The most popular types of 911 Dispatcher jobs in Racine, WI are:

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For 911 Dispatcher jobs in Racine, WI, the most frequently searched job titles are:

What cities near Racine, WI are hiring for 911 Dispatcher jobs?

Cities near Racine, WI with the most 911 Dispatcher job openings:

911 Dispatcher jobs near you
Infographic showing various 911 Dispatcher job openings in Racine, WI as of August 2026, with employment types broken down into 82% Full Time, and 18% Part Time. Highlights an 100% In-person job distribution, with an average salary of $49,754 per year, or $23.9 per hour.

Service Dispatcher (Electrical / HVAC / Plumbing)

Current Electric

Wauwatosa, WI • On-site

$50K - $60K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 3 days ago

Job description

Residential & Commercial Service Dispatcher

Are you a scheduling superstar with a knack for logistics and a passion for teamwork? Join Current Electric’s award-winning Residential & Commercial Service Team and play a vital role in keeping our Superheroes on time, on task, and delivering WOW service to our customers. CALL US AT (866) 887-2218 and tell us about yourself!


Who We Are

At Current Electric, we empower our team to be Superheroes—people who rise to the challenge, help others, and bring positive energy to everything they do. We take pride in our culture of collaboration, growth, and exceptional service. Our team doesn’t just show up to work—we show up for each other and our customers.


Why Choose Current Electric

  • Competitive Salary between $50,000 - $60,000 annually (compensation based on experience)
  • Comprehensive Health Benefits (medical, dental, vision, and company-paid life insurance)
  • Health Savings Account (HSA)
  • Work-Life Balance: Paid vacation and holidays / Flexible schedule
  • 401(k) with company match up to 4%
  • Employee referral bonus program
  • Performance-based bonuses
  • Tuition reimbursement and paid training opportunities


The Big Task of a Residential & Commercial Service Dispatcher
Your mission is to connect the right technician with the right job at the right time. You’ll manage schedules, optimize routes, and provide real-time support to ensure both our customers and team members have a seamless experience.


Key Responsibilities

  • Dispatch the best-suited technician to each job based on location, skillset, and opportunity
  • Monitor technician schedules and adjust as needed to maximize efficiency and responsiveness
  • Communicate clearly with customers, technicians, and office staff—must enjoy being on the phone with both clients and techs
  • Maintain respectful and positive relationships with team members and clients
  • Collaborate with the Service Manager(s), Call Center Lead, and Warehouse Coordinator
  • Identify and escalate service issues or concerns in a timely manner
  • Utilize CRM software (ServiceTitan preferred) to track schedules and job details
  • Participate in training and development to continuously grow your skills
  • Support the coordination team with additional tasks as needed
  • Team player who’s flexible and embraces change


What You Bring to the Team

  • 2–4 years of dispatching experience in a trades or service company preferred
  • Strong geographical knowledge of the Milwaukee metro area and surrounding service zones
  • Ability to multitask, stay organized, and manage competing priorities
  • Excellent communication and interpersonal skills
  • High emotional intelligence and self-awareness under pressure
  • Proficiency in Microsoft Office (Excel, Word) and CRM systems (ServiceTitan a plus)
  • Ability to work independently and as part of a collaborative team
  • A positive attitude, humility, and a drive to exceed expectations


Here’s What You Can Expect When You Join Us

  • You’ll be part of a team that celebrates wins, supports each other through challenges, and believes in bringing your best every day.
  • You’ll be empowered to make decisions and be a key part of our service success.
  • Your role will directly impact customer satisfaction and technician performance.


Job Type: Full-time

Salary: $50,000–$60,000 annually, based on experience and qualifications

Schedule: Monday to Friday, 8-10 hour day shifts

Experience Level: Minimum of 2 years in a dispatching or service coordination role

Location: Wauwatosa, WI 53222

  • Must be able to reliably commute or plan to relocate before starting


If this sounds like the right role for you, we’d love to meet you. Join us in energizing lives and powering possibilities—apply today!