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911 Dispatcher Jobs in Racine, WI (NOW HIRING)

City of West Allis

PT Dispatcher

West Allis, WI · On-site

Some duties include receiving 911 calls and non-emergency calls for police, fire, and emergency medical services. Dispatchers regularly utilize phones, radio equipment, Computer-Aided Dispatch (CAD) ...

City of West Allis

PT Dispatcher

Milwaukee, WI

$26.18 - $32/hr

Some duties include receiving 911 calls and non-emergency calls for police, fire, and emergency medical services. Dispatchers regularly utilize phones, radio equipment, Computer-Aided Dispatch (CAD) ...

City of West Allis, WI

PT Dispatcher

West Allis, WI · On-site

$26.18 - $32/hr

Some duties include receiving 911 calls and non-emergency calls for police, fire, and emergency medical services. Dispatchers regularly utilize phones, radio equipment, Computer-Aided Dispatch (CAD) ...

GO Riteway Transportation Group

Dispatcher

Oak Creek, WI · On-site

Dispatchers are responsible for overseeing dispatch functions across multiple business units and vehicle types while serving as a liaison between customers, sales teams, and drivers. We are currently ...

Compass Group

DISPATCHER

Milwaukee, WI · On-site

$17/hr

* We are hiring immediately for full time and part time DISPATCHER positions. * Address : Ascension Columbia Saint Mary's - 2301 North Lake Drive, Milwaukee, WI 53211. Note: online applications ...

National Express Corp

Dispatcher

Milwaukee, WI · On-site

Maintains high compliance to dispatch standard operating procedures. * Handles customer concerns and requests for information in an expeditious and professional manner. * Escalates unresolved issues ...

National Express Corp

Dispatcher

Milwaukee, WI

Maintains high compliance to dispatch standard operating procedures. * Handles customer concerns and requests for information in an expeditious and professional manner. * Escalates unresolved issues ...

Napleton Wisconsin

Automotive Dispatcher

Milwaukee, WI · On-site

The Ed Napleton Automotive Group is looking for our next Automotive Dispatcher/Production Manager, Located at Napleton's Wisconsin Locations, the Automotive Dispatcher/Shop Manager is responsible for ...

Napleton Wisconsin

Automotive Dispatcher

Milwaukee, WI · On-site

The Ed Napleton Automotive Group is looking for our next Automotive Dispatcher/Production Manager, Located at Napleton's Wisconsin Locations, the Automotive Dispatcher/Shop Manager is responsible for ...

Brenntag

Dispatcher

Wauwatosa, WI

Dispatch drivers providing complete instructions. * Evaluate Drivers' performance. * Monitors Drivers' DOT hours. * Perform truck inspections with drivers on a weekly basis. * Maintains ELD system ...

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All Jobs911 Dispatcher Jobs911 Dispatcher Jobs in Racine, WI

911 Dispatcher information

See Racine, WI salary details

$14

$23

$38

How much do 911 dispatcher jobs pay per hour?

As of Jul 29, 2026, the average hourly pay for 911 dispatcher in Racine, WI is $23.92, according to ZipRecruiter salary data. Most workers in this role earn between $18.27 and $27.50 per hour, depending on experience, location, and employer.

How to become a 911 dispatcher?

To become a 911 dispatcher, candidates typically need a high school diploma or equivalent, pass a background check, and complete emergency dispatch training, which includes learning radio procedures and crisis communication. Some agencies require certification from the Association of Public-Safety Communications Officials (APCO) or similar organizations. Strong communication skills, the ability to remain calm under pressure, and familiarity with computer-aided dispatch (CAD) systems are also important.

What are the key skills and qualifications needed to thrive as a 911 Dispatcher, and why are they important?

To thrive as a 911 Dispatcher, you need excellent multitasking abilities, strong decision-making skills, and typically a high school diploma or equivalent, with specialized training in emergency communications. Familiarity with computer-aided dispatch (CAD) systems, radio equipment, and emergency protocols is crucial. Outstanding communication, emotional resilience, and the ability to remain calm under pressure are vital soft skills for this role. These skills ensure timely, accurate emergency response and effective coordination between callers and first responders, which is critical for public safety.

What are some common challenges faced by 911 Dispatchers, and how are they typically addressed within the team?

911 Dispatchers often face high-pressure situations involving life-or-death emergencies, which can naturally lead to stress and emotional fatigue. Many dispatch centers address these challenges by providing comprehensive training, ongoing support, and access to counseling services. Team collaboration is essential, as dispatchers regularly debrief with supervisors and colleagues to process difficult calls and share best practices. Additionally, rotating shifts and scheduled breaks help ensure dispatchers maintain focus and resilience during demanding periods.

What Are the Job Duties of a 911 Dispatcher?

A 911 dispatcher takes emergency calls from the public and communicates with the proper authorities to dispatch the appropriate response personnel. In this role, your duties include finding out the nature of the emergency, getting the address from the caller, and sending the information to the relevant department. For example, if a call for a fire emergency comes in, you relay that information to the fire department and ensure that a fire crew responds to the scene. Similarly, if there is a medical emergency, you contact the EMTs who are in that geographic area. In smaller towns and rural areas, a dispatcher might work alone, while in larger cities, you often work in a larger team.

What are 911 dispatchers?

911 dispatchers are emergency communication specialists who answer calls from the public in urgent situations such as accidents, crimes, fires, or medical emergencies. They gather critical information from callers, determine the type of assistance needed, and dispatch the appropriate emergency responders like police, fire, or medical personnel. Dispatchers must remain calm under pressure, provide instructions to callers, and coordinate communication between emergency teams. Their work is essential in ensuring a quick and effective response to emergencies, often making a significant difference in the outcome.

What is the difference between 911 Dispatcher vs Emergency Dispatcher?

Aspect911 DispatcherEmergency Dispatcher
CertificationsEmergency Medical Dispatch (EMD), CPR certification often requiredSimilar certifications, including EMD and CPR, are common
Work EnvironmentPublic safety agencies, emergency call centersPublic safety agencies, emergency call centers
Job RoleAnswering emergency calls, dispatching police, fire, EMSAnswering emergency calls, dispatching various emergency services
Industry UsageLaw enforcement, fire departments, EMSLaw enforcement, fire departments, EMS

Both 911 Dispatchers and Emergency Dispatchers handle emergency calls and dispatch services. The terms are often used interchangeably, but '911 Dispatcher' typically refers specifically to those working in 911 call centers, while 'Emergency Dispatcher' can be a broader term covering various emergency response roles. Certifications and work environments are similar, making them closely related roles within public safety agencies.

How much do you make being a 911 dispatcher?

The average salary for a 911 dispatcher in the United States ranges from $35,000 to $55,000 per year, depending on experience, location, and employer. Entry-level dispatchers typically start at the lower end, while experienced dispatchers or those in high-cost areas may earn higher wages. Many dispatchers work in a 24/7 environment and require certification in emergency communication procedures.

How many years does it take to become a 911 dispatcher?

Becoming a 911 dispatcher typically requires completing a high school diploma or equivalent, followed by specialized training that can last from a few weeks to several months. Some agencies may require additional certifications or on-the-job training, but the overall process usually takes less than a year to become fully qualified.

Is it hard to be hired as a 911 dispatcher?

Becoming a 911 dispatcher can be competitive, as it requires passing written exams, background checks, and often completing specialized training or certification. Candidates should have strong communication skills, the ability to handle stressful situations, and typically need to meet specific employment criteria set by the hiring agency.
More about 911 Dispatcher jobs
What are the most commonly searched types of 911 Dispatcher jobs in Racine, WI? The most popular types of 911 Dispatcher jobs in Racine, WI are:
What are popular job titles related to 911 Dispatcher jobs in Racine, WI? For 911 Dispatcher jobs in Racine, WI, the most frequently searched job titles are:
What cities near Racine, WI are hiring for 911 Dispatcher jobs? Cities near Racine, WI with the most 911 Dispatcher job openings:
911 Dispatcher jobs near you
Infographic showing various 911 Dispatcher job openings in Racine, WI as of July 2026, with employment types broken down into 80% Full Time, 13% Part Time, and 7% Nights. Highlights an 100% In-person job distribution, with an average salary of $49,754 per year, or $23.9 per hour.

PT Dispatcher

City of West Allis

West Allis, WI • On-site

Other

This job post has expired today. Applications are no longer accepted.

Job description

Description


Do you keep your composure in stressful situations and have a desire to help serve your community? Support the West Allis Police & Fire Departments as a Dispatcher. Some duties include receiving 911 calls and non-emergency calls for police, fire, and emergency medical services. Dispatchers regularly utilize phones, radio equipment, Computer-Aided Dispatch (CAD) systems, door controls, and a variety of other programs within the computer system. Dispatchers are trained in or become certified in CPR, Emergency Medical Dispatch (EMD), Wisconsin State Portals, and a variety of other disciplines. You must be able to work evenings, weekends, holidays, and long and odd hours when required. Exceptional written and oral communication skills are a must for this position. If this sounds like you, apply today!
Click Here To Review Job Description (PDF)

Examples of Duties
  • Answer and route emergency and non-emergency calls for service received via telephone.
  • Dispatch and direct emergency personnel, consider call priority, availability and the number/types of personnel needed.
  • Administer emergency medical dispatch instructions through ProQA Priority Dispatch.
  • Monitor all police/fire/EMS units and document their locations or actions, record changes of status; Possess multitasking ability to monitor telephones, radio transmissions, scanner receptions and conversations.
  • Maintain vast knowledge of the geography of the city, including streets, major intersections, house numbering system, freeways, borders & landmarks.
Click Here To Review Job Duties (PDF) Qualifications
  • High School Diploma (or equivalent)
  • A minimum of two years' experience in administrative support and/or customer service including extensive customer service interaction.
  • Ability to accurately type 35 wpm and basic knowledge of data entry as well as utilizing software in accordance with the needs of the department.
  • Preferred knowledge and proficiency in Microsoft Office Suite programs such as Microsoft Outlook (mail, calendar, tasks), Word (templates, forms, mail merge, reviewing) and Excel; and Adobe Reader.
  • Basic skills in English grammar/writing and math.
  • Experience working in team environments as well as in diverse backgrounds.
Click Here To Review Job Qualifications (PDF) Method of Selection & Supplemental Information

Applicants selected to move forward must attend a written test on Monday, August 24, 2026, at 6:00 p.m. at the Police Department. No make-up testing dates will be offered.

Candidates who successfully advance in the process will participate in face-to-face interviews on Thursday, August 27, 2026.No alternate interview dates or make-up interviews will be available.

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