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911 Dispatch Jobs in Boca Raton, FL (NOW HIRING)

National Express Corp

Dispatcher

Davie, FL · On-site

Maintains high compliance to dispatch standard operating procedures. * Handles customer concerns and requests for information in an expeditious and professional manner. * Escalates unresolved issues ...

Snyder Company

Dispatcher

Coral Springs, FL · On-site

$18 - $22/hr

Dispatch experience highly preferred * Ability to pass a background check * High school diploma (or GED) * Demonstrate passion for excellence with respect to treating and caring for customers

Kelly Tractor - Florida

Be Seen First

Field Service Dispatcher

West Palm Beach, FL · On-site

$70K - $80K/yr

Schedule dispatch and supervise road technicians. Schedule work effectively to meet WIP standards. Maintain customer communications. Answer incoming calls from customers and technicians. Enter and ...

Trinity Transportation Ltd.

Dispatcher

Davie, FL · On-site

Maintains high compliance to dispatch standard operating procedures. * Handles customer concerns and requests for information in an expeditious and professional manner. * Escalates unresolved issues ...

National Express Corp

Dispatcher

Davie, FL · On-site

Maintains high compliance to dispatch standard operating procedures. * Handles customer concerns and requests for information in an expeditious and professional manner. * Escalates unresolved issues ...

Motorola

Sr. Systems Engineer

Plantation, FL

$90K - $100K/yr

We are seeking a Sr. Systems Engineer to serve as a high-level technical escalation point for our Next-Generation 911 (NG911) call-taking and dispatching solutions. In this US-based remote role, you ...

CITY TOWING INC

Dispatcher

Boca Raton, FL · On-site

$18 - $21/hr

Career Growth Opportunities Job Summary We are seeking a professional and skilled Dispatcher to join our team. In this role, you will receive emergency and non-emergency calls and make quick ...

Summit LLC

Dispatcher

Davie, FL

Maintains high compliance to dispatch standard operating procedures. * Handles customer concerns and requests for information in an expeditious and professional manner. * Escalates unresolved issues ...

New

CITY TOWING INC

Dispatcher

Boca Raton, FL · On-site

$18 - $21/hr

Career Growth Opportunities Job Summary We are seeking a professional and skilled Dispatcher to join our team. In this role, you will receive emergency and non-emergency calls and make quick ...

CITY TOWING INC

Dispatcher

Boca Raton, FL · On-site

$18 - $21/hr

Career Growth Opportunities Job Summary We are seeking a professional and skilled Dispatcher to join our team. In this role, you will receive emergency and non-emergency calls and make quick ...

LYDIA SECURITY MONITORING INC

DISPATCHER

Boca Raton, FL · On-site

$15/hr

Responsibilities and Duties Respond to emergency alarms Be a lifeline to customers Dispatch the authorities (PD/FD/MD) Answer in-bound phone calls Resolve customer issues or concerns Qualifications ...

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911 Dispatch information

See Boca Raton, FL salary details

$14

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$38

How much do 911 dispatch jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for 911 dispatch in Boca Raton, FL is $24.21, according to ZipRecruiter salary data. Most workers in this role earn between $18.46 and $27.84 per hour, depending on experience, location, and employer.

What is a 911 dispatcher?

911 dispatchers, also known as emergency dispatchers or public safety telecommunicators, are professionals who answer emergency and non-emergency calls for assistance. They gather critical information from callers, determine the appropriate response, and dispatch police, fire, or medical services as needed. Dispatchers remain in communication with callers to provide instructions and updates until help arrives. Their role is crucial in ensuring that emergency responders are directed quickly and accurately to those in need.

What are the key skills and qualifications needed to thrive as a 911 dispatcher?

To excel as a 911 Dispatcher, you need strong decision-making, multitasking, and communication skills, typically supported by a high school diploma, background check, and specialized dispatcher training. Familiarity with computer-aided dispatch (CAD) systems, radio communication technology, and emergency response protocols is crucial. Emotional resilience, active listening, and the ability to remain calm under pressure are standout soft skills in this role. These abilities are vital for ensuring efficient emergency response, clear information relay, and public safety during high-stress situations.

What are some common challenges faced by 911 dispatchers and how are they addressed on the job?

911 dispatchers often encounter high-pressure situations, such as handling multiple emergency calls simultaneously or managing emotionally charged conversations. These challenges are addressed through comprehensive training, ongoing support from supervisors, and access to mental health resources. Team collaboration is crucial, as dispatchers regularly coordinate with law enforcement, fire, and medical responders to ensure effective communication and rapid response. Many organizations also offer debriefing sessions and peer support programs to help manage stress and maintain resilience.

What is the difference between 911 Dispatch vs Emergency Dispatcher?

Aspect911 DispatchEmergency Dispatcher
Required CredentialsHigh school diploma, dispatcher certification, CPR/First AidHigh school diploma, dispatcher certification, CPR/First Aid
Work EnvironmentEmergency call centers, police, fire, EMS agenciesEmergency call centers, police, fire, EMS agencies
Employer & IndustryPublic safety agencies, governmentPublic safety agencies, government
Common Search Intent911 Dispatch vs Emergency Dispatcher911 Dispatch vs Emergency Dispatcher

Both 911 Dispatch and Emergency Dispatcher roles involve handling emergency calls, coordinating response teams, and require similar certifications. The terms are often used interchangeably, but '911 Dispatch' specifically refers to emergency call centers handling 911 calls, while 'Emergency Dispatcher' can include dispatching for various emergency services. Both positions are vital in public safety and share similar work environments and qualifications.

How long does it take to become a 911 dispatcher?

Becoming a 911 dispatcher typically requires completing a training program that lasts from a few weeks to several months, depending on the department's requirements. Candidates often need to pass background checks, obtain certifications such as CPR and emergency medical dispatch, and develop skills in communication and multitasking during on-the-job training. The overall process can take from 3 to 6 months before fully qualifying for the role.

Is it hard to be hired as a 911 dispatcher?

Becoming a 911 dispatcher typically requires passing a written exam, background check, and training program, with some agencies preferring candidates with prior emergency services experience or certifications. The hiring process can be competitive due to the importance of the role and the need for strong communication and multitasking skills.

What cities near Boca Raton, FL are hiring for 911 Dispatch jobs?

Cities near Boca Raton, FL with the most 911 Dispatch job openings:

911 Dispatch jobs near you
Infographic showing various 911 Dispatch job openings in Boca Raton, FL as of August 2026, with employment types broken down into 1% As Needed, 87% Full Time, 10% Part Time, and 2% Contract. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution, with an average salary of $50,353 per year, or $24.2 per hour.

Dispatcher

National Express Corp

Davie, FL • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 4 days ago

National Express rating

6.9

Company rating: 6.9 out of 10

Based on 17 frontline employees who took The Breakroom Quiz

69th of 99 rated public transport

Job description

Summit School Services companies share a strong commitment to provide the highest level of transportation safety, quality transportation, outstanding customer service and positive employee relations. Our corporate headquarters, located in Warrenville, Illinois, houses the administrative and corporate support functions for the organization. Our 250+ local customer service centers (CSCs) are supported by regional operations teams located throughout North America.
Responsibilities:
  • Directs and monitors daily assignments; schedules drivers, bus assistants, and assigns vehicles to ensure daily coverage of all routes, field trips, and charter work.
  • Ensures direct and indirect daily activities of drivers and bus assistants are assigned and accomplished on-time.
  • Communicates all relevant details of driving assignments to drivers to ensure proper execution.
  • Assist drivers with routing directions and directs them to perform special services when required.
  • Recommends appropriate disciplinary action, up to and including suspensions and/or discharge, for part-time staff for violations of company policies.
  • Responds to emergency calls, facilitates emergency response network, coordinates mechanical service repair, and assigns replacement buses and drivers when there is a problem on a route.
  • Notifies District and building personnel of all changes in route assignments, emergency situations, accidents, breakdowns or any other event that will disrupt service.
  • Maintains route documentation and records (relevant contract requirements, school information, student data, route changes, relevant maps, vehicle details, bus assignments, driver details) for the purpose of providing accurate and reliable information to customers and complies with district and state requirements.
  • Coordinates vehicle service and mechanical repairs with Maintenance Supervisor to assure uninterrupted service delivery.
  • Maintains high compliance to dispatch standard operating procedures.
  • Handles customer concerns and requests for information in an expeditious and professional manner.
  • Escalates unresolved issues to management as appropriate.
  • Exhibits the highest ethical best practices and personal integrity; Shares concerns about suspicious or inappropriate behavior with their supervisor or manager
  • Other duties as assigned

Company name is: Durham School Service
  • High school diploma or GED
  • Previous dispatch experience is preferred;
  • Knowledge of surrounding geographic area to ensure effective and efficient routing. Ability to organize and prioritize time to balance conflicting demands related to customer care and dispatching.
  • Ability to communicate effectively with colleagues and customers in fast-paced and/or stressful environment (interpersonal & telephone skills).
  • Ability to read and interpret documents and instructions from customers and other team members
  • Ability to perform work activities requiring cooperation and instruction
  • Ability to function in a fast-paced environment, under substantial pressure
  • Ability to work within the appropriate level of independence
  • Ability to problem solve
  • Ability to operate two-way and emergency radio systems
  • Ability to use office machines (fax, scanner, copier, zip drive, telephone system)
  • Ability to use Microsoft Office Program and computerized routing software.
  • Ability to work independently
  • Ability to read road and street maps
  • Ability to keep organized and accurate records relating to overall dispatch and routing responsibilities
  • Bi-lingual abilities a plus

Summit School Services has a zero-tolerance policy on conduct that is incompatible with its policies and values, including sexual exploitation and abuse, harassment, abuse of authority, and discrimination. Summit School Services is committed to promoting the protection and safeguarding of all children and passengers.
We offer medical, dental, vision, basic life insurance coverage, holiday pay, and PTO accrual. Additionally, employees are able to enroll in a retirement savings plan.
At Summit School Services our goal is to be a diverse workforce that is representative of the communities we serve. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law.
Summit School Services LLC's independent subsidiaries and affiliates are an equal employment opportunity (EEO) employer
The pay rate range, along with most all of the other terms and conditions of employment, vary between different sites, geographical markets, customer/ contractual terms and positions.

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