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911 Director Jobs in Reston, VA (NOW HIRING)

CSZNet, Inc

Tier II Support (PT Support)

Washington, DC · On-site

$24.25 - $33.50/hr

The Tier II technician provides direct technical support for the District s 911 and 311 call floors, to ensure uninterrupted operation of 911/311-critical applications, hardware, and communication ...

New

MSYS Inc.

Senior System Analyst - Onsite

Washington, DC · On-site

The Tier II technician provides direct technical support for the District''s 911 and 311 call floors, per OUC''s mission to ensure uninterrupted operation of 91/311-critical applications, hardware ...

New

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911 Director information

See Reston, VA salary details

$59.8K

$124.4K

$197.1K

How much do 911 director jobs pay per year?

As of Aug 24, 2026, the average yearly pay for 911 director in Reston, VA is $124,422.00, according to ZipRecruiter salary data. Most workers in this role earn between $97,300.00 and $146,200.00 per year, depending on experience, location, and employer.

What is a 911 director?

911 Directors are professionals responsible for overseeing emergency communications centers, ensuring that 911 calls are answered promptly and dispatched efficiently to the appropriate emergency services. They manage staff, coordinate training, implement policies, and ensure compliance with local, state, and federal regulations. Their leadership is crucial for maintaining effective communication during emergencies and for integrating new technologies into the emergency response system.

What are the key skills and qualifications needed to thrive as a 911 director?

To thrive as a 911 Director, you need strong leadership, crisis management abilities, and experience in emergency services, often supported by a bachelor's degree in public safety, emergency management, or a related field. Familiarity with Computer-Aided Dispatch (CAD) systems, public safety radio networks, and certifications such as APCO or NENA are typically required. Excellent communication, decision-making, and organizational skills help in managing staff, coordinating with agencies, and maintaining high performance under stress. These skills are vital to ensure efficient emergency response operations and public safety in critical situations.

What are some common challenges faced by a 911 director, and how can they effectively address them?

A 911 Director often encounters challenges such as ensuring adequate staffing levels, maintaining up-to-date technology, and managing high-stress situations among team members. To address these, successful directors focus on ongoing training, foster a supportive work environment, and collaborate closely with local agencies to streamline communication. Proactive leadership and continuous process improvement are essential for maintaining efficient emergency response operations and supporting staff well-being.

What is the difference between 911 Director vs 911 Dispatcher?

Aspect911 Director911 Dispatcher
Primary RoleOversees emergency communication operations, manages staff, develops policiesResponds to emergency calls, provides assistance, dispatches first responders
Required CredentialsTypically requires management experience, certifications in emergency management or public safetyHigh school diploma or equivalent, emergency telecommunicator certification
Work EnvironmentOffice setting, emergency communication centersEmergency call centers, dispatch rooms
Industry UsagePublic safety agencies, emergency management agenciesPublic safety agencies, police, fire, EMS dispatch centers

The main difference is that the 911 Director manages and oversees the entire emergency communication operation, while the 911 Dispatcher handles incoming calls and dispatches responders. The Director focuses on administration and policy, whereas the Dispatcher is on the front lines providing immediate assistance.

What are popular job titles related to 911 Director jobs in Reston, VA?

For 911 Director jobs in Reston, VA, the most frequently searched job titles are:

What job categories do people searching 911 Director jobs in Reston, VA look for?

The top searched job categories for 911 Director jobs in Reston, VA are:

What cities near Reston, VA are hiring for 911 Director jobs?

Cities near Reston, VA with the most 911 Director job openings:

911 Director jobs near you
Infographic showing various 911 Director job openings in Reston, VA as of June 2026, with employment types broken down into 1% As Needed, 87% Full Time, 11% Part Time, and 1% Temporary. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $124,422 per year, or $59.8 per hour.

Tier II IT Support Technician 911/311

AHU Technologies Inc

Washington, DC • On-site

$42 - $47/hr

Full-time

Posted 2 days ago

New

Job description

Job Description:

Short Description:

Experienced IT professional (6–10 yrs) providing Tier II support for critical 311/911 operations—troubleshooting workstations, apps, networks. Supports Mobile Data Computers to ensure field unit connectivity. Weekend role: 10-hour shifts, 2 days/week.

Complete Description:

Employment Type: Contract W2/1099
The Tier II technician provides direct technical support for the District’s 911 and 311 call floors, per Client’s mission to ensure uninterrupted operation of 91/311-critical applications, hardware, and communication systems. The resource troubleshoots and maintains call floor workstations, CAD (Computer Aided Dispatch) and other mission critical 911/311 applications, voice recording systems, and other integrated platforms used by call takers and dispatchers. In addition, the technician supports the MDC division by imaging, configuring, and repairing mobile devices, routers, and tablets deployed in first responder (Fire/Police) vehicles. This role requires monitoring and escalating network and system performance issues, performing software updates and patching, and coordinating with internal IT and vendor partners to resolve incidents quickly, troubleshoot technical issues, and prevent service disruption.
 
Shift time 2 PM - Midnight

CONTRACT JOB DESCRIPTION
 
Responsibilities: 

 
1. Provides Tier II IT support for 911 and 311 call floor operations, including troubleshooting workstations, testing software updates, resolving system glitches, and assisting users.
 
 2.  Supports MDC division operations, including imaging, processing client support requests, configuring, and maintaining toughbooks, routers, and associated vehicle installations.
 
 3.  Provides support and feedback on implementation of IT hardware and application solutions for the call floor and MDC environments.
 
 4.  Performs tests, participates in system acceptance procedures, and performance monitoring methods for call floor applications and MDC systems.
 
 5.  Supports radio communications, dispatch operations, and network system infrastructure, including routine monitoring, alarm escalation, and coordination with OCTO and external stakeholders.
 
 6.  Provides IT support for Mobile VPN and mobile connectivity tools, including diagnostics, troubleshooting, and coverage analysis.
 
 7.  Follows OUC-IT Standard Operating Procedures (SOPs) for Tier II troubleshooting and daily operations.
 
 8.  Supports IT asset management by tracking, updating, and maintaining inventory of call floor and MDC hardware, ensuring accurate records of equipment assignment, deployment, and lifecycle status.
 
 9.  Uses the ServiceNow ticketing system to open, track, update, and close OUC-IT service tickets in accordance with established processes.
 
 10.  Participates in inter-agency coordination to ensure technical requirements for 911, 311, and MDC systems are met.
 
 11.  Assists with security patching, operating system upgrades, firewall coordination, and integration of agency software into call floor and MDC environments.
 
 12.  Assists in the deployment of new hardware and applications, including installation, configuration, testing, and user support.
 
 13.  Performs other duties and responsibilities as required, assigned, or requested. 
 
Minimum Education/Certification Requirements:

Bachelor’s degree in IT or related field or equivalent experience
Skill Matrix:

·       6-10 yrs. designing, developing, and testing computer systems and components
·       Bachelor’s degree in IT or related field or equivalent experience
·       Experience with IT lifecycle management, performance monitoring, and QA
·       Experience with IT system security principles and technical documentation.
·       Support in the research, evaluation and integration of new technologies
·       Experience with IT security principles, methods, and tools utilized for IT security & support applications.
·       Experience with operating systems installation and configuration procedures to assist in installing & maintaining the operating system environment.
·       Experience with network standards, and network management tools to perform routine network configuration management functions.
·       Experience with maintaining database operations and assisting in database restoration.
·       Experience monitoring system performance & recovering data from backup in the event of hardware / software failure.
·       Experience with customer support, problem resolution databases, and troubleshooting techniques
·       A+ or Network+ certifications preferred but not required