Job Summary:
QTS Data Centers is a leader in digital infrastructure, committed to innovation and sustainability. The Cloud Engineer I - OSC will support internal and customer computing systems, focusing on problem resolution and customer satisfaction while working in a 24/7 operations environment.
Responsibilities:
• Be a part of a 24x7x365 Operations Service Center and be flexible in availability as needed
• Develop and maintain a thorough knowledge of the assigned task(s), functional area(s) or project(s)
• Manage your assigned tickets to ensure SLA compliance and customer satisfaction
• Provide operational support in response to monitoring alerts and resolve incidents
• Respond quickly and effectively to production issues and take responsibility for seeing those issues through resolution
• Triage and escalate tickets according to QTS policy
• Deliver customer-focused support through phone calls and ticket-based communications
• Perform scheduled system maintenance activities including, hardware and software upgrades; software and application patching
• Support VMware ESXi and similar technologies on various hardware platforms
Qualifications:
Required:
• Bachelor’s degree in a related field or equivalent professional experience
• Three or more years of progressive IT engineering experience
• Experience with Linux and/or Windows OS, virtualization and hyperconverged technologies (such as VMware), and Active Directory/Exchange administration on an enterprise-level
• Experience with IT monitoring systems and proficient with monitoring, patching and coordinating data protection of assigned physical and virtual systems
• Proficient in basic network virtualization (NSX) firewall rule changes
• Competent understanding of High Availability technologies and clustering
• Competent understanding of various protocols/services such as SMTP, SNMP, SSL, SSH and DNS
• Competent understanding of basic networking technologies, concepts and the OSI model
• US Citizenship for this position is required by law due to federal customer contracts.
Preferred:
• Two or more years of Systems Administration/Engineering experience, with a focus on virtualization
• Prior experience working in a Data Center environment
• Strong knowledge of Python, Ansible, PowerShell, and/or JavaScript/JSON/REST API
• One of more systems-focused certifications (VCP-DCV, MCSA/MCSE, RHSE/RHSA, etc.)
Company:
QTS is the digital infrastructure leader – Powered by People, driven by purpose and fueled by a spirit of innovation. Founded in 2005, the company is headquartered in Overland Park, USA, with a team of 1001-5000 employees. The company is currently Late Stage.