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3Pl Operations Manager Jobs in Toronto, ON (NOW HIRING)

Flexport

3PL Customer Success Manager

Toronto, ON · Remote

The Opportunity The 3PL Operations Customer Success Manager acts as the crucial operational bridge between Flexport's e-commerce and retail clients and our warehouse fulfillment teams. You ensure SLA ...

Flexport

3PL Customer Success Manager

Toronto, ON

The Opportunity The 3PL Operations Customer Success Manager acts as the crucial operational bridge between Flexport's e-commerce and retail clients and our warehouse fulfillment teams. You ensure SLA ...

Vortex Freight

Operations Supervisor

Mississauga, ON · On-site

Vortex Freight Systems (www.vortexfreight.com ) is a third party logistics (3PL) company that ... The successful candidate will be responsible for managing a team, optimizing transportation and ...

Vortex Freight

Operations Supervisor

Mississauga, ON · On-site

Vortex Freight Systems (www.vortexfreight.com ) is a third party logistics (3PL) company that ... The successful candidate will be responsible for managing a team, optimizing transportation and ...

Hp

Logistics Analyst

Mississauga, ON

... 3PL operational teams. * Partner with warehouse leadership to ensure timely putaway execution and location management, minimizing congestion and maximizing inventory visibility. * Train and coach ...

New

GEODIS

Warehouse Operations Supervisor

Ajax, ON · On-site

$70K - $77K/hr

As a global third-party logistics provider (3PL), we power A Better Way to Deliver for the world ... Manages labor hours and payroll in electronic timekeeping system * Interviews and trains ...

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3Pl Operations Manager information

What are the key skills and qualifications needed to thrive as a 3PL operations manager?

To thrive as a 3PL Operations Manager, you need expertise in supply chain management, logistics coordination, and warehouse operations, usually supported by a degree in logistics or business and relevant industry experience. Familiarity with warehouse management systems (WMS), transportation management systems (TMS), and certifications like APICS or Six Sigma are highly beneficial. Strong leadership, problem-solving, and effective communication skills help drive team performance and client satisfaction. These abilities are vital for ensuring efficient logistics operations, cost control, and high service levels in a dynamic third-party logistics environment.

What does a 3PL operations manager do?

A 3PL (Third-Party Logistics) Operations Manager oversees the logistics and supply chain activities managed by third-party providers. Their responsibilities include managing warehouse operations, coordinating transportation, ensuring timely delivery, optimizing inventory, and maintaining high service levels for clients. They also monitor performance metrics, implement process improvements, and ensure compliance with safety and regulatory standards. Effective communication and problem-solving skills are essential for collaborating with clients, vendors, and internal teams.

What are some typical challenges a 3PL operations manager faces when coordinating logistics across multiple clients?

A 3PL Operations Manager often manages logistics for several clients with varying needs, which can present challenges such as balancing competing priorities, managing fluctuating inventory levels, and ensuring on-time delivery despite supply chain disruptions. Additionally, maintaining clear communication between warehouse staff, transportation partners, and clients is crucial to prevent errors and delays. The ability to quickly adapt and implement process improvements is essential to meet client expectations and optimize operational efficiency.
What job categories do people searching 3Pl Operations Manager jobs in Toronto, ON look for? The top searched job categories for 3Pl Operations Manager jobs in Toronto, ON are:
What cities near Toronto, ON are hiring for 3Pl Operations Manager jobs? Cities near Toronto, ON with the most 3Pl Operations Manager job openings:
3Pl Operations Manager jobs near you
Infographic showing various 3Pl Operations Manager job openings in Toronto, ON as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, 1% Temporary, and 2% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution.

3PL Customer Success Manager

Flexport

Toronto, ON • Remote

Full-time

Re-posted 4 days ago

Flexport rating

4.4

Company rating: 4.4 out of 10

Based on 11 frontline employees who took The Breakroom Quiz

Job description

The Opportunity

The 3PL Operations Customer Success Manager acts as the crucial operational bridge between Flexport's e-commerce and retail clients and our warehouse fulfillment teams. You ensure SLA compliance, manage onboarding, and drive client retention by translating complex supply chain metrics into actionable business value. It's a client-facing, cross-functional role, and you'll be a key voice in how Flexport delivers on its commitments to fulfillment clients.

You will:
  • Client Success & Operational Liaison: Be the client's day-to-day point of contact, connecting them with warehouse, inventory, and tech teams to resolve fulfillment issues.
  • Partner Oversight & SLA Accountability: Serve as Flexport's primary POC for assigned 3PL/4PL partners, inspecting sites and holding them accountable for SLAs on receiving, shipping, inventory accuracy, and packing quality. Coach teams of 30 to 100 at partner facilities and drive corrective action when needed.
  • Forecasting & Capacity Planning: Share SNOP forecasts with partners and confirm labor and capacity plans align to demand.
  • Billing & Invoice Management: Review and approve 3PL/4PL invoices and resolve discrepancies with partner teams.
  • Process & Systems Compliance: Ensure partners follow Flexport SOPs and use our WMS correctly; troubleshoot system issues on the ground and reinforce best practices through hands-on support and training.
  • Client Onboarding: Guide new merchants through WMS and OMS integration for a smooth transition into Flexport's fulfillment network.
  • Performance Reporting: Deliver client-facing reports on inventory turns, shipping volume, and logistics efficiency to guide business reviews.
  • Escalation Management: Own high-pressure escalations involving inventory loss, delayed shipments, or compliance fines, resolving quickly and communicating transparently with clients.
  • Retention & Growth: Build long-term client trust through consistent operational reliability.
  • Build the Function: Document how Flexport works with 4PL partners, including processes, escalation paths, and performance standards.
You Should Have:
  • 3+ years of hands-on experience in a warehouse, fulfillment, or 3PL/4PL operations environment, with working knowledge of floor-level workflows.
  • 2+ years managing or coaching a team in a fulfillment, warehouse, or 3PL setting.
  • Experience in account management or client-facing operations, translating operational performance into business outcomes.
  • Proven ability to hold external partners accountable to SLAs without direct authority over their staff.
  • Comprehensive, practical knowledge of WMS operations: capable of identifying root causes, training staff, and resolving system complications rather than merely managing daily operations.
  • Strong reporting and data analysis skills: experience building and interpreting KPI dashboards (Excel or BI tools) and turning data into clear recommendations. 
  • Polished client-facing communication skills: experience leading business reviews and presenting performance data to external stakeholders, including navigating difficult conversations.
  • Experience building structure and process in fast-paced, evolving environments.
Nice-to-Haves:
  • Experience managing merchant onboarding or system integrations
  • Familiarity with client business reviews (QBRs) or account growth conversations
  • International logistics or supply chain experience
Before You Apply:
  • Availability: Client fulfillment issues can arise outside standard business hours; you'll need to be reachable and able to manage your own time to match.
  • Travel: You will visit partner and client sites regularly, including some travel outside your home region. A valid passport is required.

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