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311 Operator Jobs in Boston, MA (NOW HIRING)

Veolia Environnement SA

Operator

Brockton, MA

$29.39 - $38.89/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Operator I operates and maintains sludge, dewatering treatment, processing, disposal and testing equipment in refinery/industrial facility to purify water to meet customer specifications. Primary ...

Veolia

Operator

Brockton, MA

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Operator I operates and maintains sludge, dewatering treatment, processing, disposal and testing equipment in refinery/industrial facility to purify water to meet customer specifications. Primary ...

Veolia Environnement SA

Operator

Brockton, MA · On-site

$29.39 - $38.89/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Operator I operates and maintains sludge, dewatering treatment, processing, disposal and testing equipment in refinery/industrial facility to purify water to meet customer specifications. Primary ...

FACILITY MANAGEMENT CORP

Facility Operator

Burlington, MA · On-site

$18 - $20/hr

The Facility Operator is responsible for maintaining FMC facilities in order to ensure clean, safe and healthy facilities are available. Routine maintenance and janitorial functions of the facility ...

FACILITY MANAGEMENT CORP

Facility Operator

Brockton, MA · On-site

$18 - $20/hr

The Facility Operator is responsible for maintaining FMC facilities in order to ensure clean, safe and healthy facilities are available. Routine maintenance and janitorial functions of the facility ...

FMC Ice Sports

Facility Operator

Natick, MA

$18 - $20/hr

The Facility Operator is responsible for maintaining FMC facilities in order to ensure clean, safe and healthy facilities are available. Routine maintenance and janitorial functions of the facility ...

FMC Ice Sports

Facility Operator

Revere, MA

$18 - $20/hr

The Facility Operator is responsible for maintaining FMC facilities in order to ensure clean, safe and healthy facilities are available. Routine maintenance and janitorial functions of the facility ...

FACILITY MANAGEMENT CORP

Facility Operator

Everett, MA · On-site

$18 - $20/hr

The Facility Operator is responsible for maintaining FMC facilities in order to ensure clean, safe and healthy facilities are available. Routine maintenance and janitorial functions of the facility ...

FACILITY MANAGEMENT CORP

Facility Operator

East Boston, MA · On-site

$18 - $20/hr

The Facility Operator is responsible for maintaining FMC facilities in order to ensure clean, safe and healthy facilities are available. Routine maintenance and janitorial functions of the facility ...

FACILITY MANAGEMENT CORP

Facility Operator

Marlborough, MA · On-site

$18 - $20/hr

The Facility Operator is responsible for maintaining FMC facilities in order to ensure clean, safe and healthy facilities are available. Routine maintenance and janitorial functions of the facility ...

FACILITY MANAGEMENT CORP

Facility Operator

Plymouth, MA · On-site

$18 - $20/hr

The Facility Operator is responsible for maintaining FMC facilities in order to ensure clean, safe and healthy facilities are available. Routine maintenance and janitorial functions of the facility ...

FMC Ice Sports

Facility Operator

Burlington, MA · On-site

$18 - $20/hr

The Facility Operator is responsible for maintaining FMC facilities in order to ensure clean, safe and healthy facilities are available. Routine maintenance and janitorial functions of the facility ...

FACILITY MANAGEMENT CORP

Facility Operator

Franklin, MA · On-site

$18 - $20/hr

The Facility Operator is responsible for maintaining FMC facilities in order to ensure clean, safe and healthy facilities are available. Routine maintenance and janitorial functions of the facility ...

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All Jobs311 Operator Jobs311 Operator Jobs in Boston, MA

311 Operator information

See Boston, MA salary details

$11

$21

$31

How much do 311 operator jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for 311 operator in Boston, MA is $21.80, according to ZipRecruiter salary data. Most workers in this role earn between $18.27 and $24.04 per hour, depending on experience, location, and employer.

What skills and qualifications are needed to be a 311 operator?

To excel as a 311 Operator, you need strong customer service skills, attention to detail, and a high school diploma or equivalent. Familiarity with call center software, municipal information databases, and CRM systems is often required. Excellent communication, patience, and problem-solving abilities help operators manage diverse public inquiries efficiently. These competencies are vital for delivering accurate information, providing quality assistance to the public, and maintaining smooth city service operations.

What does a 311 operator do?

A 311 Operator typically spends their day answering incoming calls or digital requests from residents seeking information about city services, reporting non-emergency issues, or requesting assistance. Operators document service requests, provide clear instructions, and may coordinate with various municipal departments to ensure issues are addressed promptly. Teamwork is common, as operators often collaborate with supervisors and field personnel to resolve complex cases. While the role is fast-paced and at times challenging, it offers the satisfaction of directly helping community members and keeping city operations running smoothly.

What is a 311 operator?

A 311 Operator handles non-emergency calls from the public, providing information and assistance on city services, programs, and concerns. They answer questions, process service requests, and direct callers to the appropriate departments. Operators must have strong communication skills, knowledge of local government services, and the ability to handle high call volumes efficiently.

Is 311 a remote job?

A 311 Operator typically works in a call center environment, handling calls and providing information to the public. Most positions require on-site work, though some agencies may offer limited remote options depending on the organization and role requirements.

Is working for a 311 operator a good job?

A 311 operator is responsible for handling public inquiries and service requests, often working in a call center environment with standard office hours. The job typically requires good communication skills, patience, and the ability to use computer systems and databases. It can offer stable employment and benefits, but job satisfaction depends on individual preferences and work environment.

What are the most commonly searched types of 311 Operator jobs in Boston, MA?

The most popular types of 311 Operator jobs in Boston, MA are:

What are popular job titles related to 311 Operator jobs in Boston, MA?

For 311 Operator jobs in Boston, MA, the most frequently searched job titles are:

What job categories do people searching 311 Operator jobs in Boston, MA look for?

The top searched job categories for 311 Operator jobs in Boston, MA are:

311 Operator jobs near you
Infographic showing various 311 Operator job openings in Boston, MA as of August 2026, with employment types broken down into 47% Full Time, 50% Part Time, 2% Contract, and 1% Nights. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $45,344 per year, or $21.8 per hour.

Operator

Veolia Environnement SA

Brockton, MA

$29.39 - $38.89/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 23 days ago

Job description

Company Description

Veolia in North America is the top-ranked environmental company in the United States for three consecutive years, and the country's largest private water operator and technology provider as well as hazardous waste and pollution treatment leader. It offers a full spectrum of water, waste, and energy management services, including water and wastewater treatment, commercial and hazardous waste collection and disposal, energy consulting and resource recovery. Veolia helps commercial, industrial, healthcare, higher education and municipality customers throughout North America. Headquartered in Boston, Veolia has more than 10,000 employees working at more than 350 locations across North America.

Job Description

Position Purpose: 

The Operator I operates and maintains sludge, dewatering treatment, processing, disposal and testing equipment in refinery/industrial facility to purify water to meet customer specifications.

Primary Duties/Responsibilities: 

  • Must consistently demonstrate the ability to learn and independently operate assigned machines and equipment meeting or exceeding processing and quality targets.
  • Must demonstrate ability to learn and independently operate equipment such as pumps, engines, centrifuge, generators, valves, gates, mixers, conveyors, blowers, dryers, chemical feed, odor control, disinfection equipment, sludge processing filters, belt presses and measuring/control devices, testing equipment and material handling equipment.
  • Must demonstrate ability to work in a team environment and willingness to assume additional or new responsibilities readily.
  • Must demonstrate a working ability to use computer programs for process control.
Qualifications

Education/Experience/Background: 

  • High School Diploma/GED is required.
  • Some experience in a related position and environment preferred.

Knowledge/Skills/Abilities: 

  • Must have the ability to read, write and comprehend English (operational, process, safety and quality instructions).
  • Must have the ability to perform basic mathematical calculations.
  • Must be able to serve rotational 24-hour emergency on-call if required by site.

Required Certification/Licenses/Training: 

  • Must possess a valid driver's license and a safe driving record.
  • Must be able to pass a drug test and a criminal background check.
Additional Information

Pay Range: $29.39 to $38.89 per hour.

Benefits: Our employees are covered by comprehensive benefits packages including paid time off policies; health, dental, vision, and life insurance; retirement plans, savings accounts; tuition reimbursement; paid volunteering and more.

We are an Equal Opportunity Employer! All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, subject to applicable law.

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