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311 Dispatcher Jobs in Reston, VA (NOW HIRING)

Dispatcher Department: Operations / Dispatch Reports To: Dispatch Manager / Operations Manager FLSA Status: Non-Exempt Position Summary Henry's Wrecker Service is seeking a dependable and detail ...

Dispatcher Department: Operations / Dispatch Reports To: Dispatch Manager / Operations Manager FLSA Status: Non-Exempt Position Summary Henry's Wrecker Service is seeking a dependable and detail ...

MV Transportation is seeking a Dispatcher who works to direct the day-to-day route operations and report to the Dispatch Supervisors. This work is done in compliance with the procedures defined by ...

Responsibilities MV Transportation is seeking a Dispatcher who works to direct the day-to-day route operations and report to the Dispatch Supervisors. This work is done in compliance with the ...

Responsibilities MV Transportation is seeking a Dispatcher who works to direct the day-to-day route operations and report to the Dispatch Supervisors. This work is done in compliance with the ...

Description Dispatcher Join a high-performance team where dispatching is strategic, competitive and revenue-driven. This is not a basic scheduling role. At M.E. Flow , a Southern Home Services ...

New

Dispatcher Join a high-performance team where dispatching is strategic, competitive and revenue-driven. This is not a basic scheduling role. At M.E. Flow , a Southern Home Services Company ...

New

Job Type Full-time Description Dispatcher Join a high-performance team where dispatching is strategic, competitive and revenue-driven. This is not a basic scheduling role. At M.E. Flow , a Southern ...

New

Dispatcher

Ashburn, VA · On-site

$20 - $23/hr

Overview Dispatcher Join the Team That's Absolutely the Best ! About Us At F.H. Furr Plumbing, Heating, A/C, and Electrical Inc. , we've spent over 42 years building a reputation as the region's go ...

Dispatcher

Ashburn, VA · On-site

$20 - $23/hr

Dispatcher Join the Team That's Absolutely the Best ! About Us At F.H. Furr Plumbing, Heating, A/C, and Electrical Inc. , we've spent over 42 years building a reputation as the region's goto experts ...

Dispatcher

Oakton, VA · Remote

$55K - $65K/yr

The Dispatcher is responsible for coordinating responses to behavioral health emergencies across the Commonwealth through the state-issued data platform. Dispatchers coordinate with PSAPs, mobile ...

Dispatcher

Sterling, VA · On-site

$18 - $20/hr

Dispatcher Responsibilities: * Answer incoming service calls and provide top-tier customer service. * Schedule and monitor technician service appointments to ensure timely service delivery.

Dispatcher

Sterling, VA · On-site

$18 - $20/hr

Dispatcher Responsibilities: * Answer incoming service calls and provide top-tier customer service. * Schedule and monitor technician service appointments to ensure timely service delivery.

Dispatcher Responsibilities: * Answer incoming service calls and provide top-tier customer service. * Schedule and monitor technician service appointments to ensure timely service delivery.

Dispatcher

Oakton, VA

$55K - $65K/yr

The Dispatcher is responsible for coordinating responses to behavioral health emergencies across the Commonwealth through the state-issued data platform. Dispatchers coordinate with PSAPs, mobile ...

Dispatcher

Oakton, VA · On-site

$55K - $65K/yr

The Dispatcher is responsible for coordinating responses to behavioral health emergencies across the Commonwealth through the state-issued data platform. Dispatchers coordinate with PSAPs, mobile ...

Overview Dispatcher Join the Team That's Absolutely the Best ! About Us At F.H. Furr Plumbing, Heating, A/C, and Electrical Inc. , we've spent over 42 years building a reputation as the region's goto ...

MEGEX Towing and Recovery is offering a Job in Corporate America as a Tow Truck Dispatcher. Carrier Qualifications: - Excellent verbal and written communication skills. - Excellent organizational and ...

MEGEX Towing and Recovery is offering a Job in Corporate America as a Tow Truck Dispatcher. Carrier Qualifications: - Excellent verbal and written communication skills. - Excellent organizational and ...

We're hiring a Dispatcher at our rental facility in Catlett, VA , and we're looking for someone who's ready to grow with us, bring energy and drive to their work, and help us build the future of ...

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Showing results 1-20

311 Dispatcher information

See Reston, VA salary details

$11

$22

$35

How much do 311 dispatcher jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for 311 dispatcher in Reston, VA is $22.92, according to ZipRecruiter salary data. Most workers in this role earn between $17.74 and $24.76 per hour, depending on experience, location, and employer.

What is the difference between 311 Dispatcher vs Call Center Operator?

Aspect311 DispatcherCall Center Operator
Required CredentialsHigh school diploma; training in dispatch protocolsHigh school diploma; customer service training
Work EnvironmentPublic service agencies, emergency/non-emergency callsCustomer service centers, various industries
Employer & IndustryMunicipal government, public safetyPrivate companies, healthcare, retail, etc.
Common Search/ComparisonYesYes

The main difference between a 311 Dispatcher and a Call Center Operator is that 311 Dispatchers primarily handle non-emergency municipal calls related to public services, while Call Center Operators work across various industries providing customer support. Both roles require strong communication skills and high school diplomas, but 311 Dispatchers focus on public service dispatching, whereas Call Center Operators serve diverse customer needs in different sectors.

What are popular job titles related to 311 Dispatcher jobs in Reston, VA?

For 311 Dispatcher jobs in Reston, VA, the most frequently searched job titles are:

What job categories do people searching 311 Dispatcher jobs in Reston, VA look for?

The top searched job categories for 311 Dispatcher jobs in Reston, VA are:

What cities near Reston, VA are hiring for 311 Dispatcher jobs?

Cities near Reston, VA with the most 311 Dispatcher job openings:

Infographic showing various 311 Dispatcher job openings in Reston, VA as of August 2026, with employment types broken down into 89% Full Time, 9% Part Time, and 2% Contract. Highlights an 94% Physical, and 6% Remote job distribution, with an average salary of $47,672 per year, or $22.9 per hour.

Full-time

Re-posted 20 days ago


Job description

Dispatcher
Department: Operations / Dispatch
Reports To: Dispatch Manager / Operations Manager
FLSA Status: Non-Exempt
Position Summary
Henry's Wrecker Service is seeking a dependable and detail-oriented Dispatcher to join our operations team. Dispatchers play a critical role in coordinating tow truck operators and equipment, ensuring customers receive timely service, and keeping operations running efficiently in a fast-paced environment.
This position requires excellent communication skills, sound decision-making, strong multitasking abilities, and the ability to remain calm under pressure while managing multiple active calls and resources.
Responsibilities
  • Dispatch operators and equipment for emergency and non-emergency service calls.
  • Monitor the status and availability of drivers and equipment throughout the shift.
  • Prioritize incoming service requests and assign resources efficiently.
  • Communicate accurate ETAs and service updates to customers.
  • Coordinate with drivers, call takers, managers, and other dispatch centers to maximize resource utilization.
  • Maintain accurate documentation and update dispatch software throughout each call.
  • Ensure all required call information is complete before closing service tickets.
  • Communicate equipment, staffing, or operational issues to management.
  • Provide exceptional customer service while handling high call volumes.
  • Ensure smooth shift turnovers by communicating outstanding calls and important updates.
Qualifications
  • High school diploma or equivalent required.
  • Dispatch, call center, logistics, or towing industry experience preferred.
  • Experience with dispatch software, GPS mapping, or fleet management systems is a plus.
  • Experience with dispatch software, GPS mapping, or fleet management systems is a plus.
  • Strong communication, multitasking, and problem-solving skills.
  • Ability to prioritize competing demands in a fast-paced environment.
Work Schedule
Tuesday - Friday any every other Saturday
9AM - 7PM
Schedules may be adjusted based on operational needs.
About Valor Fleet Services
Valor Fleet Services is the parent company of several towing and transportation companies throughout Virginia, Maryland, West Virginia, and Washington, D.C., including Henry's Wrecker Service. Our family of companies provides light-duty towing, heavy-duty towing, recovery, specialized transport, roadside assistance, and vehicle storage services.
By combining local expertise with centralized support in recruiting, human resources, payroll, benefits, technology, and operations, we're able to provide exceptional service to our customers while creating opportunities for our employees to grow their careers across our organization.
Physical Requirements
This position is 100% in-office. This position primarily involves sitting, using a computer and telephone, and communicating with customers and staff. Occasional standing, walking, and lifting up to 15 pounds may be required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.
Equal Employment Opportunity
The Company is an equal opportunity employer and complies with all applicable federal, state, and local employment laws.
Disclaimer
This job description describes the general nature of the position and is not intended to be an exhaustive list of duties, responsibilities, or qualifications. Responsibilities may change at any time based on operational needs.