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311 Customer Service Jobs (NOW HIRING)

City of New York

Customer Service Representative

Manhattan, NY · On-site

$17.50 - $23.75/hr

For more information about DCWP and its work, call 311 or visit DCWP at NYC Department of Consumer ... The Customer Service Representative will report to the Assistant Director of DPQA and 311. The ...

City of New York

Customer Service Representative

Manhattan, NY · On-site

$17.50 - $23.75/hr

For more information about DCWP and its work, call 311 or visit DCWP at NYC Department of Consumer ... The Customer Service Representative will report to the Assistant Director of DPQA and 311. The ...

City of New York

Customer Service Representative

Manhattan, NY · On-site

$17.50 - $23.75/hr

For more information about DCWP and its work, call 311 or visit DCWP at NYC Department of Consumer ... The Customer Service Representative will report to the Supervisor of the 311 team. The prospective ...

Customer Service | Full-Time

Customer Service Agent

$15.75 - $21.25/hr

Customer Service Agent MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries.

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311 Customer Service information

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$10

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$26

How much do 311 customer service jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for 311 customer service in the United States is $16.99, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $18.27 per hour, depending on experience, location, and employer.

What cities are hiring for 311 Customer Service jobs?

Cities with the most 311 Customer Service job openings:

What states have the most 311 Customer Service jobs?

States with the most job openings for 311 Customer Service jobs include:

What are popular job titles related to 311 Customer Service jobs?

For 311 Customer Service jobs, the most frequently searched job titles are:

Infographic showing various 311 Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $35,332 per year, or $17 per hour.

Customer Service Representative

Manhattan, NY • On-site

City of New York
Public Administration • 10K+ employees
Learn more about City of New Yorkexternal

$40K - $50K/yr

Full-time

Re-posted 28 days ago

City Of New York rating

7.2

Company rating: 7.2 out of 10

Based on 81 frontline employees who took The Breakroom Quiz

Job description

Company Description
Job Description
*Only permanent employees in the civil service title, comparable title (under 6.1.9), eligible for the 55a program, and those that are reachable in the civil service list are eligible to apply.*
**This position may be eligible for remote work for up to 2 days per week, pursuant to the Flexible Work Pilot Program. **
The NYC Department of Consumer and Worker Protection (DCWP) protects and enhances the daily economic lives of New Yorkers to create thriving communities. DCWP licenses nearly 45,000 businesses in more than 40 industries and enforces key consumer protection and workplace laws that apply to countless more. By supporting businesses through equitable enforcement and access to resources, DCWP protects the marketplace from predatory practices and strives to create a culture of compliance. DCWP empowers consumers and working families by providing the tools and resources they need to achieve financial health and work-life balance. DCWP also conducts research and advocates for public policy that furthers its work to support New York City's communities. For more information about DCWP and its work, call 311 or visit DCWP at NYC Department of Consumer and Worker Protection (DCWP), sign up for its newsletter, or follow on its social media sites, X, Facebook, Instagram, and YouTube.
DCWP's Licensing Division is seeking a Customer Service Representative with strong customer service, communications, and organizational skills. The Customer Service Representative will report to the Assistant Director of DPQA and 311. The prospective candidate will be responsible for the following tasks:
-Review and process applications in all DOHMH license applications and all relevant information;
-Under supervision, perform clerical work including routine data processing functions, recording, researching, checking and maintaining records and furnishing information to licensing applicants;
-Check records for accuracy of information and for conformity with established policy and procedures;
-Perform ordinary mathematical computations while accepting and processing payments;
-Provide high-volume customer service to licensing applicants in person and via phone;
-Assist applicants with outreach to other city agencies, as well as interagency communication to help resolve issues pertaining to their license;
-Answer telephone calls, emails and written correspondence and communicate applicant information;
-Attend seminars, meetings and/or trainings;
-Follow all division and agency policies and procedures; and
-All relevant and related Licensing tasks as assigned.
CLERICAL ASSOCIATE - 10251
Qualifications
Qualification Requirements
A four-year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization and one year of satisfactory clerical experience.
Skills Requirement
Keyboard familiarity with the ability to type at a minimum of 100 key strokes (20 words) per minute.
Additional Information
The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

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