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Wise Customer Service Associate Jobs (NOW HIRING)

Foundever

Retention Customer Service Associate

Wise, VA · On-site

$17.50/hr

Retention Associate Foundever is hiring Retention Customer Service Associates in Wise, VA! We invest in our people by providing paid training along with growth and development opportunities. For ...

Dollartree

Customer Service Associate I

Wise, VA · On-site

$14.50 - $20/hr

We're seeking a Customer Service Associate to join our team and deliver a great shopping experience ... Wise,Virginia 24293 20483 Family Dollar From: 12.8 To: 13

Dollartree

Customer Service Associate I

Wise, VA · On-site

$14.50 - $20/hr

We're seeking a Customer Service Associate to join our team and deliver a great shopping experience ... Sw,Wise,Virginia 24293-4618 05209 Dollar Tree From: 13 To: 13.5

Dollar Tree

Customer Service Associate I

Wise, VA · On-site

$14.50 - $20/hr

We're seeking a Customer Service Associate to join our team and deliver a great shopping experience ... Sw,Wise,Virginia 24293-4618 05209 Dollar Tree From: 13 To: 13.5

Family Dollar

Customer Service Associate I

Wise, VA · On-site

$14.50 - $20/hr

We're seeking a Customer Service Associate to join our team and deliver a great shopping experience ... Wise,Virginia 24293 20483 Family Dollar From: 12.8 To: 13

Dollar Tree

Customer Service Associate I

Wise, VA · On-site

$14.50 - $20/hr

We're seeking a Customer Service Associate to join our team and deliver a great shopping experience ... Wise,Virginia 24293 20483 Family Dollar From: 12.8 To: 13

Par Mar Oil Company

Customer Service Associate

Belington, WV · On-site

$12.50 - $17.25/hr

Customer Service Associate We will rely on you to make sure each guest receives prompt and reliable service. As a Customer Service Associate you will need to have a strong commitment to teamwork ...

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Wise Customer Service Associate information

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How much do wise customer service associate jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for wise customer service associate in the United States is $17.14, according to ZipRecruiter salary data. Most workers in this role earn between $13.94 and $19.23 per hour, depending on experience, location, and employer.

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For Wise Customer Service Associate jobs, the most frequently searched job titles are:

Infographic showing various Wise Customer Service Associate job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $35,647 per year, or $17.1 per hour.

Retention Customer Service Associate

Foundever

Wise, VA • On-site

$17.50/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 21 days ago

Foundever rating

5.5

Company rating: 5.5 out of 10

Based on 194 frontline employees who took The Breakroom Quiz

45th of 72 rated call and contact centers

Job description

Retention Associate
Foundever is hiring Retention Customer Service Associates in Wise, VA! We invest in our people by providing paid training along with growth and development opportunities. For example, 84% of our managers are internal promotions. Become a valued member of our dynamic team, where you will have the opportunity to deliver exceptional, personalized support by helping prevent customer cancellations, resolving concerns, reinforcing product value, and offering the best-fit solutions to keep customers engaged.
Join our dynamic team at Foundever, where every interaction is an opportunity to make a difference!
Location Requirements
Must live within the commuting range and be able to work on site at 10431 Pinnacle Drive, Wise, VA. 24293
Benefits
  • Pay: $17.50/hour
  • Weekends Off!
  • 100% paid training
  • Dedicated time for skill development
  • Benefits including medical, dental, life, and vision insurance
  • Employee Assistance Program (EAP)
  • 401k retirement plan with company match
  • Employee discounts
  • Referral bonuses
  • Internal Mobility (84% of our managers are promoted within)

Qualifications
  • Strong empathy and desire to resolve concerns
  • Critical thinking skills to customize options based on customer needs
  • Exceptional communication skills, specifically in de-escalation and rapport
  • Must be 18+ years of age
  • High school diploma (or GED equivalent)
  • Must pass a criminal background

Key Responsibilities
  • Authentication and policy adherence: Verify identity, authenticate account holders/authorized users, and capture required consents; protect CPNI/PII at all times.
  • Save assessment: Explore needs, service experience, price sensitivities, and product fit; identify eligible offers per the current catalog and approval matrix.
  • Offer presentation: Clearly disclose pricing, term/renewal conditions (if any), taxes/fees, equipment, installation/return requirements, and any impacts on other services; avoid misrepresentation.
  • Order and account actions: Execute plan changes, credits/adjustments within authority thresholds, equipment swaps, and scheduling; provide confirmations and customer recaps.
  • Technical/billing triage: Perform light troubleshooting and billing review sufficient to remove friction; transfer complex technical or billing issues to designated support queues per routing rules.
  • Cancellation processing: Honor explicit cancellation requests; provide required disclosures (equipment return, final billing, number porting/E911 for Voice) and document reason codes.
  • Win-back handling: Where applicable, handle inbound contacts from recently disconnected customers and re-establish service using approved win-back offers.
  • Escalation and anomalies: Escalate fraud/safety concerns, atypical account situations, or system defects promptly through defined channels.
  • Quality and compliance: Participate in call recording/monitoring; maintain minimum QA scores; remediate deficiencies based on coaching and audits.

About Foundever®
Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we're the team behind the best experiences for +800 of the world's leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.
Military Partners
We proudly support military families through partnerships with Military One Source and other veteran organizations. We value the unique skills and experiences that veterans bring to our workforce.
EEO
Foundever is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. The Company forbids discrimination of all kinds, whether directed at Associates, applicants, vendors, customers, or visitors. This policy applies to all terms and conditions of employment, including recruitment, hiring, promotion, compensation, benefits, training, discipline, and termination.

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