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24 7 Call Center Jobs (NOW HIRING)

Zest Health

Call Center Nurse Manager

Chicago, IL · On-site

A cornerstone of Zest's value proposition is 24/7 immediate access to a nurse helpline. Zest ... Zest's call center nurses are key representatives that deliver this extraordinary level of service ...

Savard Group

Call Center Rep

Cincinnati, OH · On-site

$650/wk

CALL CENTER REPRESENTATIVE $650+ WEEKLY Join SAVARD Personnel Group - where your skills are valued ... Download Savard 24/7 App! * Call or text us at 205-508-5511 * Job ID# 56941589

Savard Group

Call Center Rep

Cincinnati, OH · On-site

$650/wk

CALL CENTER REPRESENTATIVE $650+ WEEKLY Join SAVARD Personnel Group - where your skills are valued ... Download Savard 24/7 App! * Call or text us at 205-508-5511 * Job ID# 56941589

Zest Health

Call Center Nurse Manager

Chicago, IL

A cornerstone of Zest's value proposition is 24/7 immediate access to a nurse helpline. Zest ... Zest's call center nurses are key representatives that deliver this extraordinary level of service ...

SPECTRUM

Call Center Representative

Cheektowaga, NY · On-site

$20/hr

... 24/7 call centers offering a variety of shifts. During your shift, you will find yourself in the ... call center * Technical Skills: MS Office, computer skills, typing * Skills: Communication ...

kgs

Call Center Supervisor (Mornings)

Nashville, TN

Experience working in a multi-shift call center environment with 24/7 or extended hours of operation. Required Skills and Competencies: * Strong communication skills in English - both written and ...

kgs

Call Center Supervisor (Mornings)

Nashville, TN

Experience working in a multi-shift call center environment with 24/7 or extended hours of operation. Required Skills and Competencies: * Strong communication skills in English - both written and ...

Aglow Sports Konsult

Call Center Representative

$16.50 - $20.50/hr

Call Center Representative Chicago, Illinois, United States About the Job We are currently seeking ... As part of a fast-paced 24/7 operation, you'll have the rewarding opportunity to deliver a totally ...

Aglow Sports Konsult

Call Center Representative

Chicago, IL · On-site

$16.50 - $20.50/hr

As part of a fast-paced 24/7 operation, you'll have the rewarding opportunity to deliver a totally ... Call Center experience is preferred. Bilingual skills, especially in Spanish, are a plus. Ability ...

UnityPoint Health

RN Call Center

Sioux City, IA · On-site

This is a 24/7 operation with most shifts occurring evenings and weekends. #HotJobsSC At UnityPoint ... My UnityPoint Nurse Call Center offers a free health information service for the public, sponsored ...

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24 7 Call Center information

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How much do 24 7 call center jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for 24 7 call center in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a 24/7 call center representative, and why are they important?

To thrive as a 24/7 Call Center Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer proficiency is required. Patience, resilience, and a customer-focused attitude are vital soft skills for handling diverse inquiries and challenging situations. These skills and qualities ensure efficient resolution of customer issues, maintain service quality, and help achieve high customer satisfaction in a fast-paced, always-on environment.

What is a 24/7 call center?

A 24/7 call center is a customer service facility that operates around the clock, providing support to customers at any time of day or night. These call centers handle inquiries, technical support, and issue resolution for businesses that require continuous availability. Staffed in shifts, 24/7 call centers ensure that customers can always reach a representative, regardless of their location or time zone. This is especially important for global companies or industries where immediate assistance is critical, such as healthcare, travel, or IT services.

What is the difference between 24 7 Call Center vs Customer Service Representative?

Aspect24 7 Call CenterCustomer Service Representative
CredentialsBasic customer service skills, sometimes specific trainingHigh school diploma or equivalent, training often provided
Work EnvironmentCall center setting, shift work including nights and weekendsOffice or remote, regular business hours or flexible shifts
Industry UsageCommon in telecommunications, tech support, retailRetail, banking, healthcare, and other sectors

Both roles involve assisting customers, but 24 7 Call Center positions typically require shift work around the clock, including nights and weekends, with a focus on handling high call volumes. Customer Service Representatives may work regular hours and serve in various industries, often with more direct interaction and less emphasis on shift work. Understanding these differences helps job seekers find the right fit for their skills and schedule.

What are some common challenges faced by agents working in a 24/7 call center, and how can they be managed?

Agents in a 24/7 call center often encounter challenges such as shift work, high call volumes, and managing difficult customer interactions. The rotating schedules can impact work-life balance, so it's important to prioritize self-care and communicate preferences with supervisors when possible. Additionally, developing strong communication and conflict resolution skills helps in handling challenging calls. Many call centers offer training, peer support, and wellness resources to help agents succeed in this dynamic environment.
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What cities are hiring for 24 7 Call Center jobs?

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What states have the most 24 7 Call Center jobs?

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What job categories do people searching 24 7 Call Center jobs look for?

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24 7 Call Center jobs near you
Infographic showing various 24 7 Call Center job openings in the United States as of August 2026, with employment types broken down into 2% As Needed, 78% Full Time, 18% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $37,257 per year, or $17.9 per hour.

Call Center Nurse Manager

Zest Health

Chicago, IL • On-site

Full-time

Re-posted 3 days ago

Job description

Company Description
The role of call center nurse presents applicants with opportunity to enter a rapidly growing company, Zest Health, that is reinventing the healthcare experience for its members. Through its consumer-centric approach toward care and innovative purchase mechanisms, Zest improves the quality of care while eliminating excess cost borne by employers or employees. Backed by Lightbank and 7wire Ventures, Zest's dual focus on healthcare innovation and consumerism is deeply engrained in the company's DNA.
Zest's business model is built around a proprietary platform that includes an easy to use mobile application that offers users access to information and help when they need it, yielding higher quality care that is provided at a more cost-effective price.
Job Description
A cornerstone of Zest's value proposition is 24/7 immediate access to a nurse helpline. Zest's nurse helpline offers high quality, high touch guidance to members. Through the nurse line, Zest extends true concierge care to all. Zest's call center nurses are key representatives that deliver this extraordinary level of service to members on a continuous basis.
The importance of the Zest brand is paramount, and the call center nurse is the ultimate champion of Zest's brand. A candidate must demonstrate his/her ability to provide exemplary customer service, be a strong advocate for the customer, leverage triage protocols and properly document all interactions.
The call center nurse utilizes knowledge of the nursing process to assist callers make informed decisions regarding consumption of health care. In doing so, the call center nurse employs data gathering techniques, actively listens to caller needs, and leverages problem solving skills based on experience. Supported by software that incorporates triage logic to guide recommendations, and educational information and appointment scheduling functions, guidance offered by the nurse is documented and available for dissemination to appropriate external care providers with whom members interact. Hours of call center operation are 7 days/week, 24 hours/day, 365 days/year.
The Call Center provides or connects Zest customers, clients, partners with the following services:
  • Care Triage
  • Care management
  • Physician referral
  • Scheduling
  • Third party service referral

Qualifications
  • Degree from an accredited school of nursing.
  • Registered Nurse (RN).
  • At least 5 years work experience in management in a Nurse Triage call center environment / Customer support / service environment.
  • Ability to multi-task and to work around scheduled deadlines within a dynamic and challenging environment.
  • Ability to prioritize and display aptitude for good decision making.
  • Ability to work under pressure and maintain a positive frame of mind.
  • Ability to think strategically.
  • Strong Project Management skills.
  • Excellent Communication and interpersonal skills.
  • Computer literate - MS Office.
  • Desire to work in a fast-paced, dynamic and challenging environment.

Additional Information
  • Hire, train and manage a team of nurses to take calls, answer secure messages, and make outbound calls. Develop a motivated cohesive team environment where staff can achieve their full potential.
  • Establish and oversee the quality and operations policies for the Zest Call Center.
  • Manage to service levels and key performance indicators that put the Zest Call Center in line with industry world class standards.
  • Track call and data traffic and accurately formulate staff forecasts to ensure service levels are met. Coordinate with Zest management to ensure that new staff members are recruited to meet the growth in call traffic.
  • Actively measure the performance of your team and ensure that all operational targets and service levels are achieved.
  • Conduct call monitoring either by listening in to the recorded calls or to live calls and subsequently undertake coaching sessions with team members.
  • Communicate performance results with the individual team members and Zest management team. Ensure minimal attrition by monitoring, coaching, and developing team members.
  • Proactively seek ways of improving the service we offer to our clients.
  • Serve as an escalation path for nurse team members. Respond quickly to any potential problems.
  • Spend an agreed upon proportion of time answering queue calls.
  • Coordinate shift rosters for the team members and to ensure that agreed shifts will be covered.
  • Conduct regular team meetings to ensure that two-way communication are maintained between team members and management.
  • Support the management team in the creation of management reports.
  • Conduct account review presentations to clients as required. Some travel may be required.
  • Participate in Zest business discussions and proposals to prospective clients.
  • Work with Zest's partners to establish and manage joint workflows.
  • Undertake any administration associated with payroll, performance related bonus, staff time-off requests, expenses claims, etc.
  • Interface with Zest compliance officer to ensure call center meets HIPAA regulations.
  • Keep up to date with industry advancements and identify opportunities for Zest Health.

Apply