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POSITION: TECHNICAL ASSISTANT

FTE: 1.0 (10 month)

POSITION LOCATION: ITD Department

SALARY: TSP Salary Schedule

REPORTS TO: Executive Director of Instructional Technology

Summary: Provide technical support to district faculty, staff and students in the use of all district
technology including, but not limited to computers, tablets, software, hardware, peripherals,
printers, copiers, scanners, network, cameras, phones, audio and projection systems.

QUALIFICATIONS REQUIREMENTS:
To perform this job successfully, an individual must be able to perform each essential duty
satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or
ability required. Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions.

Duties and Responsibilities:
Provide first-line technical support to district faculty, staff and students in the use of all
district technology including, but not limited to computers, tablets, software, hardware,
peripherals, printers, copiers, scanners, network, cameras, phones, audio and projection
systems.
Provide training to building personnel and at district professional development days.
Monitor the daily status of technology in assigned support area.
Maintain technology inventory for assigned support area buildings.
Assist teachers with the use of technology in the classroom.
Participate in technical system implementations as needed.
Manage assigned district help desk requests and provide assistance on all district
technologies to staff and students as needed
Troubleshoot software and hardware problems and provide minor hardware repairs.
Troubleshoot basic network problems such as switches, cards, cabling and software.
Provide support for administrative and instructional software applications.
Install software and hardware upgrades.
Identify, research and resolve technology-related problems; troubleshooting building
problems thoroughly before forwarding to next tier of support or vendors.
Install and/or troubleshoot MacOS, iOS, Windows & ChromeOS applications.
Troubleshoot and fix printing, wireless, sound, copier and phone-related issues.
Keep up-to-date on current technology tools in K-12 education and provide training as
needed.
Assist as needed in preparing and testing technology necessary for building
presentations after hours (i.e.. Curriculum nights, Parent meetings, etc).
Attend training sessions and technology staff meetings.
Write technical instructions.
Other duties as assigned.

EDUCATION and/or EXPERIENCE:

 Associates Degree or certification in a computer related field
 ACHDS, ACTC, ACMT, MCP, A+ Certification or equivalent experience
 Familiarity with MacOS, iOS, Windows, ChromeOS and Android
 Experience providing first level technical support as it relates to district technology
 (preferably in an educational setting)
 Experience with installation, upgrade, repair, and maintenance of computer software,
 hardware, and peripherals, both on standalone and network systems
 Ability to solve problems efficiently and produce a viable solution
 Understanding of networking concepts
 Experience working with wireless technologies
 Experience with troubleshooting sound systems
 Commitment to maintaining a high level of customer service
 Ability to work effectively with staff and students at their skill levels
 Effective communication, problem solving, multi-tasking, and organizational skills
 Capacity to thrive in a team-oriented environment
 Ability to train and support staff and students in the use of educational technologies
 Ability to adapt and learn new technologies needed to support staff and students
 Excellent interpersonal skills
 Self-directed, self-motivated and ability to work with interruptions
 Show attention to detail and follow through
 Have a willingness to continue to renew and add certifications
 Have a high level of personal integrity and sensitivity to confidential information
 Be willing to travel between buildings
 Ability to lift a minimum of 50 lbs. and service ceiling mounted devices
 Such alternatives to the above qualifications as the Board of Education may find
appropriate and acceptable

PREFERRED SKILLS:
 Ability to flex hours in the evening as needed for support
 Ability to lift 40-50 lbs. repeatedly through the day
 Ability to load and unload trucks for delivery and pick-up
 Ability to troubleshoot and repair mechanical devices and technology devices (e.g..
charging carts)

LANGUAGE SKILLS: 

Ability to read and interpret documents such as safety rules, operating
and maintenance instructions, and procedure manuals. Ability to write routine reports and
correspondence. Ability to speak effectively before parents, staff and students.

MATHEMATICAL SKILLS:

 Ability to add, subtract, multiply and divide in all units of measure,
using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and
percent and to draw and interpret bar graphs.

REASONING ABILITY:

 Ability to apply common sense understanding to carry out instructions
furnished in written, oral, or diagram form. Ability to deal with problems involving several
concrete variables in standardized situations.

OTHER SKILLS and ABILITIES: 

Ability to operate a personal computer and Word, Excel and
database programs. Ability to develop effective working relationships with students, staff and
the school community. Ability to communicate clearly and concisely, both orally and in writing.
Ability to perform duties with awareness of all district requirements and Board of Education
policies.

PHYSICAL DEMANDS: 

The physical demands described here are representative of those that
must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the
essential functions.
While performing the duties of this job, the employee is almost continuously required to sit, and
talk or hear. The employee is occasionally required to walk and stand. The employee is
occasionally required to reach with hands and continuously will repeat the same hand, arm or
finger motion many times as in typing. Specific vision abilities required by this job include close
vision, depth perception, and the ability to adjust focus.

WORK ENVIRONMENT: 

The work environment characteristics described here are
representative of those an employee encounters while performing the essential functions of this
job. Reasonable accommodations may be made to enable individuals with disabilities to perform
the essential functions. The noise level in the work environment is acceptable to this particular
environment. The noise level can vary depending upon daily activity but will still remain within
the acceptable noise level range. The employee continuously is interacting with the public, staff
and students. The employee frequently will be required to meet multiple demands from several
people.

METHOD OF APPLICATION:
All applicants must complete the online application at A2schools.org -> District Links -> Job
Postings