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Laboratory Client Service Representative

Bilingual Spanish/English  |  Full-Time  |  Union, NJ 07083

  Location:  Union, NJ 07083 (In-Person)

  Pay:  $20.00 – $22.00 per hour

  Shift:  Day Shift | Full-Time

️  Language:  Bilingual — Spanish & English Required

  Education:  Associate's Degree Preferred (Clinical Lab Science)

  Specialty:  Diagnostic Laboratory / Hematology

About the Role

A growing diagnostic laboratory in Union, NJ is seeking a full-time Bilingual (Spanish/English) Laboratory Client Service Representative to serve as a critical link between our clinical team, referring providers, and patients. This is a detail-oriented, fast-paced role where accuracy, communication, and professionalism make a direct impact on patient care.

If you have a background in clinical laboratory science, strong bilingual communication skills, and a passion for delivering outstanding service in a healthcare setting — we want to hear from you.

What You'll Do

•       Review and process order entry, requisitions, and specimen verification for accuracy

•       Enter and maintain required patient and test data in laboratory information systems (LIS)

•       Prepare specimens for send-out testing to reference laboratories per SOPs

•       Review pending tests and follow up to ensure timely result reporting

•       Prepare and distribute reports, invoices, and correspondence for mail-out to patients and providers

•       Answer inbound calls from physicians, clinical staff, and patients in both English and Spanish

•       Serve as a bilingual point of contact — accurately communicate test results, status updates, and instructions

•       Collaborate with laboratory and administrative teams to resolve discrepancies and ensure workflow continuity

•       Adhere to all laboratory standard operating procedures, HIPAA regulations, and quality standards

What We're Looking For

Required

•       Fluent in both Spanish and English — written and spoken (non-negotiable)

•       Minimum 2 years of experience in a clinical laboratory or related healthcare environment

•       Familiarity with clinical laboratory terminology, test panels, and specimen types

•       Strong data entry skills with a high degree of accuracy and attention to detail

•       Excellent interpersonal and communication skills — comfortable with patients and clinical staff

•       Ability to work independently and as part of a collaborative team

•       Proficiency with computer systems; experience with laboratory information systems (LIS) a plus

Preferred

•       Associate's Degree in Clinical Laboratory Science or a related field

•       Experience in hematology, diagnostics, or reference laboratory settings

•       Knowledge of medical billing and invoice preparation

•       Prior client services or customer-facing experience in a healthcare setting

Benefits

•       Medical (Health) Insurance

•       Dental Insurance

•       Vision Insurance

•       Life Insurance

•       401(k) Retirement Plan

•       Supportive, team-oriented work environment

•       Day shift schedule — consistent and predictable hours

Why Join Our Team

We are a diagnostic laboratory that takes pride in accuracy, compassion, and community. Our bilingual team members play a vital role in making healthcare accessible to Spanish-speaking patients and providers across the Union, NJ area. You'll work in a positive, professional environment where your skills are valued and your contributions matter every single day.

How to Apply

Please email your resume to apply. We review all applications promptly and will reach out to qualified candidates to schedule an interview. We look forward to hearing from you — thank you!

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.