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Position: Universal Banker lll

Job Type: Full-Time

Department: Branch Administration   

Reports To: Retail Branch Manager/ 1st VP Manager of Retail Banking 
 
ABOUT US:

Bristol County Savings Bank, founded in 1846, is a full-service financial institution offering commercial lending, personal and business banking, and mortgage services. The Bank’s Financial Advisory Services division has successfully assisted businesses, individuals and non-profits with the management of their assets since 1989. The Bank’s steady growth and expansion has resulted in $3.1 billion in assets and just over 400 employees in southeastern Massachusetts and Rhode Island. The key words at Bristol County Savings Bank are: "Commitment, Stability, and Community," values that are combined with state-of-the-art technology to meet the needs of its customers. A dedicated local community bank for over 175 years, Bristol County Savings Bank is actively involved in giving back to all the communities it serves both through financial support and the volunteerism of its people.

OVERVIEW:
The Universal Banker handles all aspects of customer interaction including the sales process and transaction handling. Efforts should focus on building full banking relationships with current customers and prospects. The Universal Banker should also recognize customer needs while deepening relationships by promoting, explaining, and cross-selling bank products and services. 
   
PRIMARY ACCOUNTABILITIES / RESPONSIBILITIES:
Performs any functions necessary, within scope of authority and expertise, to provide the highest level of service and responsiveness to customers and the community in which it serves.

1. Meet or exceed all financial objectives pertaining to individual goals and branch team goals. Engage with customers by following established customer interaction model, to establish new customer relationships, retain and deepen existing customer relationships and provide highest customer service experience. Fulfill customer financial needs by utilizing the sales process which may include referring to business partners, closing sales and completion of Customer Summaries.

2. May manage a Personal Banker Portfolio.

3. Encourage automated transaction handling to customers by conducting demonstrations of alternative banking delivery channels.  If automation is not possible or desired by customer, accept and process deposits, payments, checks for cashing and other transactions via manual processing according to established procedures and standards for performance.
4. Handle servicing of customer accounts and resolve issues efficiently and effectively, with the highest of customer service standards. Recognize cross-sell opportunities, including core deposit accounts as well as insurance and investment products.  Refer to specialists as required.

5. Adhere to compliance and operations risk controls in accordance with the company and regulatory standards, policies and practices.        Be able to efficiently and effectively access operational policies and procedures. Perform operational responsibilities as designated by management.

6. Establish proficiency of the Bank’s systems needed to effectively service customers with the highest of service standards.

7. May supervise and coordinate the operations of a branch office to ensure quality customer service and effective branch operations in conformance with established Bank strategies, policies and procedures.  May supervise and schedule daily activities of subordinate staff, assist tellers with customer transactions and/or supervise daily branch settlement and monitor teller’s shorts and overages. 

8. Will have override authority.  Maintains Branch Cash Vault. – Orders and ships, coin & Currency. Ensures branch is in compliance with all policies and procedures.  May be responsible for vault and teller cash. May have the ability to take and close consumer loans including equity loans.  May possess key and alarm codes.  

9. May assist with the branch operations and with the training and coaching of branch personnel, consistent with the sales and operational protocols established by the Bank.

10. May represent the Bank through participation in community and industry related activities.  Actively promotes interest in the Bank wherever and whenever possible.

11. Fully Universal Banker Certified.

12. Branch must be a Tier II or Tier III.  One (1) UB III per Branch. 

OTHER ACCOUNTABILITIES / RESPONSIBILITIES:          
Performs related and unrelated duties as may be required.
  
REQUIREMENTS:
• Requires strong interpersonal skills and vibrant, outgoing personality, leading to strong client service and sales skills.
 
• Requires knowledge of financial institution operations and procedures. Requires a working knowledge of laws and regulations pertaining to financial institution and the ability to interpret and understand laws and regulations.

• Requires the ability to apply strong analytical skills in reviewing data received from business partners.

• Requires the ability to work independently and collaboratively with internal business partners demonstrating a working knowledge of major business functions. 
  
• Requires effective communication skills including oral and written skills. Requires the ability to work with all levels of management and staff.
SUPERVISORY SCOPE:
May include additional supervisory responsibilities in the absence of the assistant branch manager.

INDEPENDENT ACTION:
Performs work independently within scope of established guidelines and practices. Consults with Branch Manager, Assistant Branch Manager and/or VP Manager Retail Banking when clarification or exception to Bank policy may be required.

QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Any physical demands or work conditions described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

EEO STATEMENT: 
Bristol County Savings Bank is an Equal Opportunity Employer and is committed to a diverse workforce. The Bank considers applicants for employment without regard to race, color, sex, sexual orientation, national origin, age, genetic information, veteran status, disability or membership in any other protected class as defined by law.

FULL-TIME BENEFITS:
401(k)
Employee Pension
Paid Time Off (PTO)
Parental Leave
Tuition Reimbursement

Begins first of the month following date of hire:
Medical, Dental, Vision
Critical Illness Insurance 
Disability insurance including LIFE, Long-term disability
Employee Assistance Program
Flexible Spending Account
Dependent Care Account
Health Savings Account

VISIT OUR WEBSITE: https://www.bristolcountysavings.com/
LINKEDIN: https://www.linkedin.com/company/bristol-county-savings-bank/