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Job Description:

ABOUT THE CHICAGO SCHOOL

The Chicago School educates the next generation of change-makers in innovative theory and culturally competent practice to strengthen the integrated health of individuals, organizations, and communities. We enroll over 6,000 students across 40+ academic programs culminating in a bachelor's, master's, or doctoral degree or a professional certificate, and our unique approach to impact-focused education has made us a leading nonprofit university for more than 40 years.

As an employee at The Chicago School, you can become a member of a university community committed to true inclusion and equity. At The Chicago School, we celebrate individuals of all backgrounds and identities for who they are and what they can contribute. We take pride in hiring and retaining the most dynamic, talented, and passionate professionals who will help us continue to innovate for decades to come.

POSITION SUMMARY

The Chicago School is seeking two Part-Time Campus Services Coordinators to help create a welcoming, responsive, and solutions-oriented campus experience. This position serves as a key point of contact for students, faculty, staff, and guests during evening and weekend hours, helping ensure that campus services remain accessible, professional, and community focused during our extended operating hours.

This role is a member of the Chicago Campus Operations team, which oversees the daily service, space, and facility operations that keep the campus running smoothly. In this role, you will support front-line campus operations, assist with classroom and event readiness, provide customer service support, and help maintain a safe, welcoming, and operationally ready environment for all campus users.

Campus Operations functions as a collaborative team grounded in shared ownership. While each role has a primary focus, we work closely together and step in where needed to ensure a seamless campus experience particularly during peak periods, major events, or times of increased operational demand.

This part-time position is designed to provide operational coverage during our evening and weekend operating hours.

We are currently hiring for two shifts:

Weekday Coverage: 6pm - 11pm

Weekend Coverage: Rotating between 6am-1pm and 12pm-7pm

PRINCIPAL DUTIES

Daily Welcome Desk Support

• Provide solutions-oriented service to students, faculty, staff and visitors; respond promptly to requests and escalate issues appropriately.

• Serve as a visible and professional presence in public-facing areas, ensuring shared spaces remain organized, welcoming, and operationally ready.

• Monitor and respond to the campus operations inbox and general service inquiries, ensuring timely communication and follow-through.

• Document campus conditions, service trends, and recurring concerns to support operational awareness and continuous improvement.

• Perform opening and closing procedures, verifying space readiness, restocking supplies, and logging relevant operational updates.

• Maintain accurate visitor information and coordinate communication between campus hosts and security.

• Answer incoming phone calls and route inquiries to the appropriate individuals or departments in a timely and professional manner.

Team and Campus Support

• Work with the Operations Manager to support scheduling and information management related to facilities usage and campus events.

• Provide on-site support for academic residencies, meetings, and special events including room reservations, room configurations, and classroom set-ups.

• Conduct pre-event and post-event room checks to ensure readiness and compliance with campus standards.

• Support signage placement, hospitality flow, and room reset standards for campus programming.

• Crosstrain in operational workflows to maintain service continuity during peak periods, staffing gaps, or high-volume campus activity.

• Assist with onboarding and training of student workers.

• Execute campus emergency procedures as trained and assist with evacuations, safety drills, and maintence of emergency supplies.

BASIC QUALIFICATIONS

• High school diploma or GED.
• 1+ years of customer service or administrative experience.
• Strong interpersonal and communication skills.
• Strong organizational and documentation skills.
• Ability to manage multiple operational priorities simultaneously.
• Proficiency with Microsoft Office.
• Availability to work evenings and weekends.
• Ability to lift, push, and pull approximately 50 pounds.

PREFERRED QUALIFICATIONS

• Associate or bachelor's degree.
• Experience in higher education, hospitality, or reception.
• Experience working in a fast-paced, service-oriented environment.

The Chicago School offers a generous compensation and benefits package, as well as the opportunity to work for a leader in the field of education. Some of our key benefits include: generous paid time-off, medical and dental coverage, company-paid life and disability insurance, retirement plan with employer contribution, multiple flexible spending accounts (FSA), tuition reimbursement, professional development, and regular employee appreciation events.The Chicago School is an Equal Opportunity Employer.

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The Chicago School