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Platform Management

• Manages administrative and technical aspects of the LMS, LXP, and LCMS systems, including uploading content, creating courses & curricula, testing, assigning, maintaining, and reporting on learning content.
• Maintains data integrity for the learning technologies, such as course descriptions, course or class changes, training content, materials, user groups, training content, etc.
• Collaboratively works with others in IT, system vendors, technical and operations training, NiSource leaders, etc. to proactively manage the learning systems to meet company compliance and planning needs.
• Works with end users, such as content owners, to train them on the learning technologies' foundational functionality and their responsibilities within the systems.
• Acts as the point of contact for administrative end users to troubleshoot system issues using critical thinking and testing as needed.
• Stays current on all learning technology and learning experience design evolution.
• Makes recommendations for future improvements to governance, content management, workflow processes, and user experience.
• Authors and maintains procedures and policies to ensure the security and consistent use of the learning technologies according to departmental directive.
• Acts as subject matter representative for partners on how to best utilize the learning technologies.

Content Management

• • Partners closely with the team of content owners, stakeholders, and vendors to support the execution of annual mandatory education and just in time training requests.
  • Implements learning elements such as campaigns, enrollments, and completions as well as manages content libraries, group permissions, taxonomy, reporting and dashboards.
  • Uploads, publishes, tests, archives learning solutions, assigns training curricula, and adds and deletes resources as needed.
  • Creates and manages overall course structures, curricula, templates, sets up programs, maintains learning plans, documents, and libraries in alignment with compliance and the organization's needs.
  • Manages ticket systems through triaging, prioritizing, troubleshooting, and resolving issues with end users.

Data Reporting/Analytics

• • Manages the distribution and availability of existing reports and operational and business outcome metrics within learning technologies.
  • Maintains confidential information as is appropriate when reporting learning histories and data metrics.

Qualifications

• Bachelor's degree in Education, Education Technology, Organizational Learning, Information Technology, Communications, Instructional Design, or 2 years related experience
• Excellent communication skills oral and written and interpersonal skills needed quickly to establish relationships of trust and collaboration
• Excellent time management and prioritization skills
• Ability to define problems, collect data, establish facts, and draw valid conclusions
• Ability to contribute and collaborate effectively as a member of a highly functioning and productive team
• Ability to establish and maintain effective relationships with internal and external stakeholders in a manner that consistently meets the organization's expectations for exemplary customer service
• Strong oral and written skills; ability to communicate technical and procedural concepts in laymen's terms
• Intermediate to advanced Microsoft Office skills
• Ability to work flexible schedule and travel (20-30%)

Preferred Qualifications

• Experience in the utility industry
• Workday Learning certification
• Experience with ticketing systems e.g. ServiceNow or Workday
• Proficient with Excel or Power BI
• Web Design/HTML/xAPI
• Experience with content management systems or web publishing tools

Competencies

• Collaboration
• Continuous Learning
• Customer Orientation
• Leveraging Feedback
• Managing Work
• Technical/Professional Knowledge
• Valuing Differences
• Work Standards
• Detail Oriented

As a public utility, NiSource provides essential services to customers 24/7. Emergency needs can arise at various times throughout the year, including during storm season. Employees may be required to support emergency response efforts, which could include working outside normal hours or assisting with tasks outside of typical responsibilities.

Work Authorization

Candidates must be legally authorized to work in the United States and must not require employer sponsorship now or in the future.

Workplace Connection
We value a workplace where everyone feels respected, included, and able to do their best work. We encourage open dialogue, value different perspectives, and work collaboratively with employees, customers, and partners.

We recognize and respect the unique experiences people bring, including different backgrounds, cultures, and viewpoints. We treat others with professionalism and care, and we each play a part in creating a positive work environment.

Veteran Hiring & Inclusion

NiSource is proud to support veterans, transitioning service members, and military spouses. We value the leadership, teamwork, and mission-focused experience the military community brings, and we are committed to providing an inclusive workplace with opportunities for professional growth and development.

Equal Employment Opportunity
NiSource is committed to providing equal employment opportunities in each of its companies to all employees and applicants for employment without regard to race, color, religion, national origin or ancestry, veteran status, disability, gender, age, marital status, sexual orientation, gender identity, sex (including pregnancy, lactation, childbirth or related medical conditions), genetic information, citizenship status, or any protected group status as defined by law. Each employee is expected to abide by this principle.

By applying, you may also be considered for other roles that match your skills and experience.

ADA Accommodations

If you need a reasonable accommodation to participate in any stage of the hiring process or to perform the essential functions of the position, please contact OneHR at OneHR@nisource.comor 1-888-640-3320

Safety Statement
Safety is a core value at NiSource. Employees are expected to follow safety requirements, report hazards, and help maintain a safe environment for themselves and their coworkers.

E-Verify

NiSourceparticipates in the U.S. Department of Homeland Security's E-Verify program. Please review the following notices regarding your rights and responsibilities under U.S. law.

• E-Verify Poster(English and Spanish)
• Right to Work Poster(English and Spanish)

Salary Range*:

*The salary offered to a candidate is based on several factors including but not limited to the candidate's skills, job-related knowledge, and relevant experience, as well as internal pay equity.

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