User Advocate Jobs Near Me

Summary:  

We're a creative and customer-focused UI/UX Designer – Digital Commerce to design exceptional purchasing experiences across our portfolio of digital commerce platforms. This role is responsible for simplifying complex print purchasing journeys, improving website usability, and creating intuitive, engaging, and accessible customer user experiences that increase engagement, conversion, and customer satisfaction. 

Reporting to the Manager, Digital Commerce, you'll partner closely with the Product Portfolio, Technology, Customer Relations, and Marketing, stakeholders to customer-centric solutions that balance user needs with business objectives. 

Salary Range: $85,000 - $110,000 annually.

Compensation commensurate with experience. At this time, we are not engaging with agencies or third-party recruiters. Thank you for your understanding.

Duties and Responsibilities:  

To perform this job successfully at 4over, an individual must be able to perform each essential duty satisfactorily. The listed requirements are representative of knowledge, skillset, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Specific duties may vary to meet the needs of the company. Include the following:

Digital Commerce Experience 

• Design intuitive purchasing journeys that reduce friction throughout the ordering process.
• Support multiple digital commerce platforms while maintaining a consistent user experience.
• Improve conversion through user-centered design and usability best practices.
• Design experiences that simplify complex print products for customers of all experience levels.
• Optimize product configuration, pricing presentation, checkout, account management, and reorder experiences.

User Experience Design 

• Design intuitive end-to-end user experiences across web and mobile applications.
• Create user journeys, task flows, wireframes, prototypes, and high-fidelity designs.
• Translate business goals and customer needs into elegant, user-centered solutions.
• Design experiences that improve usability, engagement, and conversion throughout the customer journey.

User Research & Discovery 

• Conduct user research, stakeholder interviews, usability testing, and competitive analysis to better understand customer needs.
• Validate design concepts through customer feedback and iterative testing.
• Use qualitative and quantitative insights to inform design decisions and prioritize improvements.
• Advocate for the customer throughout the design and development process.

User Interface Design 

• Design visually engaging, responsive interfaces that align with brand standards and modern design principles.
• Create, maintain, and evolve scalable design systems, reusable components, and UI standards.
• Ensure consistency across digital products while maintaining brand integrity.
• Design experiences that meet accessibility (WCAG) standards and usability best practices.

Cross-Functional Collaboration 

• Partner closely with Product Managers to define product requirements and user experiences.
• Collaborate with Engineering teams to ensure designs are technically feasible and implemented as intended.
• Work alongside Marketing and business stakeholders to align digital experiences with customer and business goals.
• Participate in Agile ceremonies, design reviews, sprint planning, and backlog refinement.

Optimization & Continuous Improvement 

• Analyze customer behavior, product analytics, usability studies, and customer feedback to identify opportunities for improvement.
• Partner with Product and Engineering teams to validate design solutions through usability testing and A/B testing.
• Monitor user engagement and recommend enhancements that improve customer satisfaction, usability, and conversion.
• Stay current on UX trends, emerging technologies, and digital commerce best practices.

EXPERIENCE AND QUALIFICATIONS

EDUCATION, LICENSES, CERTIFICATIONS & EXPERIENCE:

• Bachelor's degree in UX Design, Interaction Design, Human-Computer Interaction (HCI), Graphic Design, or a related field; or an equivalent combination of education and professional experience.
• 3+ years of experience designing digital products, websites, or B2B/B2C eCommerce platforms.
• Experience building, maintaining, and scaling design systems in Figma.
• Strong portfolio demonstrating expertise in user-centered design, interaction design, and visual design.
• Experience collaborating with Product Managers, Software Engineers, and cross-functional teams throughout the product development lifecycle.
• Strong understanding of online purchasing journeys and designing complex eCommerce experiences.
• Knowledge of responsive design, accessibility standards (WCAG), and modern UX/UI best practices.

 CRITICAL KNOWLEDGE, SKILLS & ABILITIES REQUIREMENTS:

• Passion for creating intuitive, user-centered digital experiences.
• Strong problem-solving skills with the ability to balance user needs and business objectives.
• Experience conducting user research, usability testing, and applying data-driven insights to improve user experiences.
• Familiarity with design systems, analytics tools (e.g., Google Analytics, Hotjar, Mixpanel), and A/B testing methodologies.
• Ability to work effectively in a fast-paced, collaborative Agile environment.
• Strong communication and collaboration skills with Product Managers, Engineers, and cross-functional stakeholders.
• Basic understanding of HTML, CSS, and front-end development principles is preferred.

4over LLC Company History:

4over LLC was founded in February of 2001. What started off as creating business cards and web page designs by a husband and wife, quickly flourished. Since the company was founded, we are now a private equity owned company growing and expanding across many states. Through our 4over Core Attributes, we are committed to meeting and exceeding customer expectations, cultivating and nurturing our relationships, providing excellence and caring for others. 

Health and Life Insurance:

• Medical, Dental, Vision, Life/AD&D Insurance, Disability, and Flexible Spending Accounts (FSAs) for Health Care and Dependent Care
• 4over pays 100% of the employee’s premium for his/her Basic Life/AD&D Insurance in the amount of 1x the employee's annual salary, up to $500,000
• Coverage will be effective on the 1st of the month following 1 month of continuous regular full-time employment

401(k) Retirement Plan

• New employees are eligible to enroll the first of the month, following 1 month of employment
• Semi-annual open enrollment (January 1st and July 1st)
• Discretionary employer match; typically, 50% of employee deferrals up to 6% of compensation
• Immediate Vesting

Holidays and PTO

• 9 Paid Holidays 
• Accumulating PTO to be used after 90-days of continuous and active full-time service