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Job Title: Behavioral Health Provider

Department: Behavioral Health, Clinical

Time Commitment: Full-time

Reports To: Assistant Behavioral Health Medical Officer

FLSA Status: Exempt

Primary Location: North Lewisburg, Ohio (Triad)

Job Summary

Community Health & Wellness Partners (CHWP) utilizes a team‑based care model, sharing patient‑care responsibilities among members of a team. As part of this model, the Behavioral Health Provider (BHP) position professionally applies social work methods and theory to the diagnosis, prevention and treatment of psychosocial dysfunction, impairment, or disability, including mental, emotional, and behavioral disorders for families, individuals, groups, and organizations. The provider may be required to provide clinical oversight of employees, depending on licensure, to ensure quality service and the attainment of unity productivity. The main responsibility of the Behavioral Health Provider is to screen medical records, conduct interviews and assessments, set treatment goals, and provide intervention for the patient. The Behavioral Health Provider operates in a consultative role within a primary care team utilizing the team‑based care model by providing recommendations regarding behavioral interventions to the referring Primary Care Provider (PCP) and conducts appropriate interventions with referred patients on behalf of the referring PCP.

Primary Accountabilities

Achieve Results

• Meet or exceed all measurable standards of care, including overall clinical, quality, and productivity goals.
• Ensure accuracy, efficiency, and appropriate confidentiality with patient charting and related recordkeeping and administrative functions as assigned.

Operational Excellence

• Ensure the delivery of all mental/behavioral health treatment and care is consistent with all regulatory, accreditation and professional standards, including behavioral health policies and quality initiatives.
• Understand and ensure all practices and procedures related to the delivery of behavioral health services are consistent with contracted protocols and procedures, regulating entities (HRSA, HIPAA, PCMH, etc.) professional standards, and that the team‑based care model is followed with efficiency.

Relationship Management

• Develop and ensure favorable relationships with all patients and their families. Achieve commitments from patients to adhere to an effective plan of care, and ensure all patient services are delivered in a caring and professional manner.
• Develop and ensure ongoing, positive relationships and collaboration with members of the team assigned. Ensure the success of team‑based care and that relationships with all clinic operations staff are highly respected.

Professionalism & Stewardship

• Serve CHWP’s Mission by providing quality, whole‑person, patient‑centered medical care to anyone and everyone in our community.
• Aspire to CHWP’s Vision to change lives within our community by eliminating barriers and providing a standard of healthcare that improves the well‑being of the whole person.
• Commit to the Values of CHWP (BLESSED):
• Be welcoming
• Listen with heart
• Educate patients
• Serve with excellence
• Share best practices
• Eliminate barriers
• Develop relationships
• Ensure all actions, job performance, personal conduct and communications always represent the organization in a highly professional manner.
• Uphold and ensure compliance and attention to all corporate policies and procedures as well as the overall mission and values of the organization.
• Compliant with HIPAA.
• Volunteer to serve the community by offering five (5) hours annually to a community service program.

Primary Tasks & Duties

• Is available for “curbside” consultation by being in the clinic, available by phone or electronically.
• Provides PCPs with verbal feedback on patient encounters either in person, through the electronic medical record or by phone.
• Is available for scheduled consultations and treatment for patients referred by PCPs.
• Performs brief, limited follow‑up visits for patients (approximately 6-8 sessions).
• Provides a range of services including screening for common conditions, assessments, and interventions related to chronic disease management programs.
• Diagnose and provide treatment to individuals with mental disorders, as well as various behavioral and emotional disturbances.
• Conducts risk assessments, as indicated.
• Provides psychoeducation for patients during individual and group visits.
• Identifies, reviews, and modifies educational materials for literacy level and cultural appropriateness under the supervision of the CHWP BH Clinical Coordinator and BH Medical Officer.
• Provides interventions for patients using evidence‑based practices.
• Prepares documentation for the medical record that explain assessment findings, interventions delivered, and recommendations made to the PCP.
• Maintains necessary paperwork in a timely manner to comply with all administrative regulations.
• Completes all documentation within 7 days of providing the service.
• Supports collaboration of PCPs and BHPPs concerning medication protocols.
• Attends CHWP meetings, including all staff, PCP, and team meetings as requested by the Behavioral Health Manager, BH Clinical Coordinator and/or BH Medical Officer.
• Assists in clinical supervision of the CHWP BH staff for licensure requirements, as requested.
• Maintains patient confidentiality.
• Recognizes the role of the patient in the treatment planning.
• Assists in the clinical oversight of staff ensuring quality services and the attainment of unit productivity.
• Administers periodic record reviews of clinical notes, treatment goals and other clinical documentation.
• Participates in CHWP department and staff meetings as requested.
• Complies with CHWP policies.

Essential Functions / Key Competencies

• Demonstrate a high level of skill at building relationships and customer service.
• Demonstrate interpersonal savvy and influence skills in managing difficult clients and patients.
• Demonstrate high degree of knowledge and competency in the practice of medicine and associated charting requirements.
• Demonstrate a high level of problem‑solving skill to better serve patients and staff.
• Strong attention to detail and accuracy.
• Ability to utilize computers for data entry and information retrieval.
• Excellent verbal and written communication skills.
• Ability to implement and evaluate operational and administrative processes.
• Participate in aspects related quality compliance, improvement and risk management for a community health center.
• Engage in certification projects, i.e. PCMH.
• Engage in all corporate compliance requirements of Community Health & Wellness Partners.

Supervisory Responsibilities

N/A

Work Environment

The work environment characteristics are those for a normal community health center environment (ambulatory primary care office). Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work may require occasional weekend and/or evening hours.

Work Hours

Full‑time, non‑exempt salary position. Generally, a 40‑hour work week is required for full‑time; part‑time as agreed upon by parties; hours are subject to change. Office hours vary by site, Monday through Friday. Some Saturdays and after business hours work may be required. Assigned meetings and travel are a part of the position. Opportunity to work a school schedule may be negotiated.

Wages

Starting wages for Behavioral Health Provider will be negotiable based on Community Health & Wellness Partners pay policies and factors such as education and experience, national and state average compensation recommendations based on location and region.

Introductory Period

Ninety (90) calendar days probationary period. The successful completion of the introductory period does not alter the at‑will employment status.

Equal Opportunity Employer

Community Health & Wellness Partners is an Equal Opportunity Employer.

Qualifications

Education

• Master’s degree in Social Work, Counseling, or related field.

Certificates and Licenses

• Valid Ohio driver’s license.
• Ohio Licensed Social Worker (LSW), Licensed Independent Social Worker (LISW), Licensed Independent Social Worker Supervisor (LISW‑S), Licensed Professional Counselor (LPC), Licensed Professional Clinical Counselor (LPCC) or Licensed Professional Clinical Counselor Supervisor (LPCC‑S).

Professional Experience

• Demonstrates expertise in relevant behavioral health and substance use practices, protocols, trends and best practices in clinical areas assigned.
• Demonstrates knowledge and success in affecting overall clinical operations.
• Experience/knowledge of accreditation processes and requirements, as well as all federal, state and local regulations and standards associated with the delivery of care in a community health center environment.
• Ability to manage multiple responsibilities and emergency situations successfully.
• Proficiency in knowledge of office management, use of computer, software packages, and office machines.

Physical / Environmental

• Occasional lifting of 40–50 lbs. and pushing of 5–20 lbs.
• Sitting, standing and walking approximately 80% of the time.
• A medium to high level of manual dexterity required.
• Bending and reaching approximately 20% of the time.
• Normal accessibility and mobility throughout the region required.
• Normal overtime/extended work hours.