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The Columbus Zoo and Aquarium is seeking a dedicated and professional First Shift Security Dispatcher to join our team. This role is responsible for facilitating departmental and organizational communication during operating and non-operating hours, handling both emergency and non-emergency operations. The Security Dispatcher also serves as the after-hours receptionist and radio “base” operator.

Responsible for facilitating departmental and organizational communication during operating and non-operating hours; during emergency and non-emergency operations.  Serves as after-hours receptionist and radio “base” operator.

The schedule for this position is Saturday through Wednesday.

Communication and Coordination

• Operates two-way radio system, answering calls to "Security" or “Dispatch” from employees during and after regular operating hours and contacting appropriate individuals by radio, phone, or email as needed.
• Contacts internal and external emergency personnel as needed via a two-way radio system and phone and effectively dispatches to the correct location.
• Accurately responds to and records information from incoming telephone and radio calls.
• Assists and communicates with other Security staff on duty when special situations arise (e.g., special events, after-hours deliveries, Animal wellness).

Monitoring and Reporting

• Operates access control system and maintains an accurate log of all personnel gaining access.
• Operates and monitors security cameras and reports unusual activities to Security Management.
• Enters and distributes incident, injury, and crash reports utilizing the Security Reports database.
• Completes and maintains daily dispatch logs, incident reports, worker’s compensation documents, community service time sheets, first aid documents, Security management daily brief, and any other required paperwork.

Emergency Response and Safety

• Demonstrates a comprehensive knowledge of and actively participates in the Emergency Response Plan (ERP), and able to pass a semi-annual test on the ERP.
• Demonstrates a calm professional composure during emergencies and stressful situations.
• Attends to any employees or guests that are injured until medical personnel arrive using trained CPR, ERT, and AED CZFP practices.
• Always maintains confidentiality of sensitive information.

Administrative and Support Duties

• Creates Year-Round and Seasonal Employee and Volunteer ID cards and accurately records the information.
• Assists Safety and Security Management with clerical support duties as needed.
• Constantly strives to further the mission of the organization and avidly supports the Columbus Zoo Family of Parks.
• Implements sustainable practices in daily tasks whenever possible.

Communication and Customer Service

• Comfortable handling multi-line phones and providing clear, professional customer service in a fast-paced environment.
• The ability to demonstrate excellent telephone and radio etiquette.
• Ability to communicate well both verbally and in writing.
• The ability to provide excellent guest service by interacting with guests positively and upholding the guest service standards.
• Ability to develop and maintain cooperative working relationships with all Columbus Zoo Family of Parks (CZFP) team members and contacts regarding company business.

Technical and Operational Skills

• Basic computer skills (e.g., Microsoft Excel, Word, Office, and web-based applications).
• Ability to successfully perform multiple tasks simultaneously such as video camera monitoring and radio dispatching/monitoring.
• Ability to utilize basic record-keeping techniques.

Situational Awareness and Response

• Ability to be alert to potentially abnormal conditions.
• Ability to think and act quickly, with good judgment, in all situations, including emergencies.

Flexibility and Self-Management

• Ability to work a flexible schedule including evenings, weekends, and holidays.
• The ability to plan and organize work in an efficient and cost-effective manner without direct supervision.
• High school diploma or equivalent.

Why Join Us? At the Columbus Zoo and Aquarium, we are committed to creating a safe and enjoyable environment for our guests and staff. As a Security Dispatcher, you will play a crucial role in ensuring the safety and security of our facilities. Join our team and contribute to the mission of the Columbus Zoo Family of Parks while implementing sustainable practices in your daily tasks.