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Tech Support Trainer Jobs Near Me

Amicis Global

Tech Support

Columbus, OH · On-site

$20 - $21/hr

Title: IT Customer Support Location: Columbus, OH Duration: 6-12 Months The Service Desk Agent is ... Responsibilities include assessment, triage, research, training/education, and resolution of ...

Revel Staffing

IT Support Supervisor

Columbus, OH · Remote

$80K - $115K/hr

We are seeking an experienced IT Support Supervisor to lead a remote team focused on IT training, application support, systems readiness, and end-user success. This role is ideal for a hands-on ...

Revel Staffing

IT Support Supervisor

Columbus, OH · Remote

$80K - $115K/hr

We are seeking an experienced IT Support Supervisor to lead a remote team focused on IT training, application support, systems readiness, and end-user success. This role is ideal for a hands-on ...

Amicis Global

IT Support

Columbus, OH · On-site

$24 - $25/hr

Title: IT Customer Support Location: Columbus, OH 43219 Duration: 12+ Months Pay: $24/hr on W2 ... Perform incident assessment, triage, research, training/education, resolution, and recovery. * Use ...

Amicis Global

IT Support

Columbus, OH · On-site

$20 - $22/hr

Title: IT Customer Support Location: Columbus, OH Duration: 6-12 Months Executive Summary: The ... Responsibilities include assessment, triage, research, training/education, and resolution of ...

Donatos Pizza

IT Support Specialist

Columbus, OH · Hybrid

Participate in and conduct technical training programs and desktop applications as needed ... Minimum Requirements IT Support Specialists must have a flexible schedule that includes the ability ...

U.S. Navy

IT Support Specialist

Milford Center, OH

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... Pathways, Training & Advancement Recruit Training followed by Class A School in an information ...

U.S. Navy

IT Support Specialist

Somerset, OH

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... Pathways, Training & Advancement Recruit Training followed by Class A School in an information ...

U.S. Navy

IT Support Specialist

Hebron, OH

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... Pathways, Training & Advancement Recruit Training followed by Class A School in an information ...

U.S. Navy

IT Support Specialist

Etna, OH

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... Pathways, Training & Advancement Recruit Training followed by Class A School in an information ...

U.S. Navy

IT Support Specialist

Centerburg, OH

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... Pathways, Training & Advancement Recruit Training followed by Class A School in an information ...

U.S. Navy

IT Support Specialist

Logan, OH

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... Pathways, Training & Advancement Recruit Training followed by Class A School in an information ...

U.S. Navy

IT Support Specialist

West Mansfield, OH

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... Pathways, Training & Advancement Recruit Training followed by Class A School in an information ...

U.S. Navy

IT Support Specialist

Plain City, OH

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... Pathways, Training & Advancement Recruit Training followed by Class A School in an information ...

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Tech Support Trainer information

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How much do tech support trainer jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for tech support trainer in the United States is $37.20, according to ZipRecruiter salary data. Most workers in this role earn between $31.25 and $41.59 per hour, depending on experience, location, and employer.
Tech Support Trainer jobs near you
A map of the United States highlighting the number of Tech Support Trainer job openings by state according to ZipRecruiter. The image is accompanied by a detailed chart listing the number of Tech Support Trainer job openings in each state, with California having the most at 2 and Hawaii the least at 0.

Tech Support

Columbus, OH • On-site

Amicis Global
See more jobs at Amicis Globalexternal

$20 - $21/hr

Contractor

Re-posted 6 days ago

Job description

Title: IT Customer Support
Location: Columbus, OH
Duration: 6-12 Months
The Service Desk Agent is the first point of contact for users who call our IT Service Desk. While providing the highest level of customer service, the Service Desk Agent answers incoming calls, tracks all information in a call tracking system, and uses a knowledge base tool along with their expertise to resolve issues in a timely fashion. The Service Desk Agent is focused on providing best-in-class customer service, achieving high levels of first-call resolution, and identifying opportunities to streamline/automate the agent process.
Responsibilities include:
• Demonstrate strong customer service skills to provide phone support, including:
o Listening to the customer to gain an accurate understanding of the situation
o Being empathetic to the customer's situation and having a sense of urgency to resolve the issue
Producing accurate, detailed documentation at the client, problem, and incident level
o Resolving conflict
• Responsible for high-quality end-user technical support related to enterprise software and hardware
• Responsibilities include assessment, triage, research, training/education, and resolution of incidents and requests regarding the use of application software products and/or infrastructure components in a fast-paced 7x24x365 environment.
• Under general oversight, provides after-hours and weekend support as needed.
• The position requires attention to detail, follow-through, teamwork focus and positive attitude.
• An understanding of technology and the ability to apply that knowledge to support all existing systems
• Supports all aspects of client support and immediate computing needs while demonstrating professionalism and composure on the phone, via an online chat and/or in person
• Create a positive customer support experience, build rapport and trust with end users through a professional attitude and approach to problem understanding, ensuring timely resolution or escalation by providing urgency, business impact evaluation and communicating the status to the end user promptly
• Identifies and works with internal end users to provide guidance and support, sound communications and customer service principles without becoming unprofessional in difficult situations
• Provides investigation, diagnosis, resolution and recovery for hardware/software problems
• Installs, modifies, cleans up, run diagnostic programs and repairs computer hardware/ peripherals and software
Qualifications:
• Excellent customer service skills required
• Excellent communication skills required
• Two to five years of proven, qualified related work experience in a comparable complex, high-tech, and fast-paced work environment
• Preferred work experience in a technical support role, but not required
• Required Education: High school diploma or GED with relevant work experience
• Ability to diagnose the cause of problems in a complex environment and to provide effective solutions quickly
• Self-motivated and able to work on own initiative in a high-pressure environment
• Willing to work variable shifts including evenings, weekends, and public holidays
Responsible for high-quality end-user technical support, related to enterprise software and hardware
An understanding of technology and the ability to apply that knowledge to support all existing systems
Provides investigation, diagnosis, resolution, and recovery for hardware/software problems
Two to five years of proven, qualified related work experience in a comparable complex, high-tech, and fast-paced work environment**
Please let me know if you are interested in hearing more about this position.  Also, feel free to forward this position to someone whom you feel might be interested.  Time is generally of the essence, so please respond as soon as you can.  Thank you.