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IT Functional Manager-NetSuite Order Management

Job Category: IT — Requisition Number: ITFUN002291

Full-Time, Hybrid

Location

Columbus Office, Corporate Office, 343 North Front Street, Columbus, OH 43215, USA

About the Role

We are seeking an experienced IT Functional Manager to support, optimize, and enhance our order-to-delivery workflows across all order channels—ecommerce (Amazon, Shopify), B2B EDI, and direct sales. This role is the business-facing expert for order management processes within NetSuite, working closely with the Enterprise Architecture, Senior Specialist IT Operations and the other IT Functional Manager to ensure systems and processes meet stakeholder needs. You will serve as the key liaison between sales, customer operations, and IT—translating business requirements into functional specifications, testing solutions, and supporting day-to-day operations.

Primary Responsibilities

• Analyze and optimize order-to-delivery processes within NetSuite across all order channels (ecommerce, EDI, direct), including sales order entry, order fulfillment, shipment management, and inventory tracking.
• Serve as business subject matter expert for NetSuite Order Management module, order fulfillment workflows, and multi‑channel order processing.
• Identify opportunities for process improvements and system enhancements to reduce manual work, errors, and order fulfillment cycle time.
• Partner with the Enterprise Architecture and the Senior Specialist IT Operations on functional requirements for NetSuite configuration, customization, and integration improvements.

Requirements Gathering & Documentation

• Collaborate with customer operations, digital/ecommerce, and B2B teams to understand business needs and gather functional requirements.
• Translate business requirements into clear functional specifications and process documentation.
• Document current‑state workflows, identify gaps, and propose future‑state order management processes.
• Create and maintain runbooks and troubleshooting guides for order management issues across all channels.

Testing & Quality Assurance

• Develop test plans and test cases for end-to-end order-to-delivery scenarios across all channels (Amazon, Shopify, EDI, direct orders).
• Work with the Enterprise Architecture and the Senior Specialist IT Operations to validate data flows, integrations, and system synchronization between NetSuite and external platforms.
• Sign off on functional correctness before changes are deployed to production.

Stakeholder Training & Communication

• Conduct training sessions on order management processes and system changes when required.
• Act as the primary liaison between order management business users, IT (Integration Manager and NetSuite Admin), and external partners (ecommerce platforms, EDI partners, 3PL providers).
• Communicate functional requirements, changes, and issue status clearly to both business and technical stakeholders.

Qualifications

• Bachelor's degree in Information Systems, Computer Science, Business Administration, or related field (or equivalent professional experience).
• 5–10 years of IT business analysis, functional analysis, or systems support experience, with strong focus on order management, supply chain, or fulfillment processes.
• Hands‑on experience with NetSuite, including order entry, sales orders, fulfillment, and inventory management modules.
• Understanding of multi‑channel order processing (ecommerce, EDI, direct sales) and related business workflows.
• Strong analytical and problem‑solving abilities with a process‑focused, detail‑oriented approach.
• Proficiency in functional testing, process mapping, and requirements documentation. Excellent communication and stakeholder management skills; ability to translate between business and technical language.
• Ability to create clear, user‑friendly documentation and training materials.

Preferred

• Prior experience collaborating with integration specialists, architecture teams, or IT development teams.
• Familiarity with ecommerce platforms (Amazon Seller Central, Shopify) and their order workflows.
• Working knowledge of EDI (Electronic Data Interchange) order processing and EDI standards (e.g., 850, 856, 810).
• Understanding of 3PL/fulfillment operations and warehouse management system (WMS) concepts.
• Exposure to APIs, data mapping, or integration concepts (not required to implement, but valuable for communication).
• NetSuite Administrator or functional certification.

Benefits

• Hybrid First Model – 3 days per week in office, balancing virtual and face‑to‑face interactions.
• Work From Anywhere – Freedom to work six weeks annually from the location of your choice.
• Complimentary Products – Free and discounted products on new releases and fan‑favorites.
• Professional Development – Exposure to senior leadership, learning and development programs, and career advancement opportunities.
• Community Engagement – Volunteer opportunities in the communities in which we live and work.

Pay Transparency

The pay range for this position is $98,000-$130,500. Supplemented with all the amazing benefits above for full‑time employees.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.