Remote Wind Point Partners Jobs Near Me

Job Summary:
Central Point Partners is seeking a Workplace Services Collaboration Engineer to provide technical support for collaboration systems. This mid-level role involves maintaining and implementing collaboration technologies, supporting project teams, and ensuring adherence to deployment standards.
Responsibilities:
• Maintain a technical aptitude for technology, as it related to collaboration environments
• Maintain a technical understanding of virtualization and cloud-based collaboration technologies
• Build a strong technical aptitude for technology and information technology principles
• Support technical project team(s) both local and remote
• Provide the ability to serve as Microsoft Teams engineer, as it relates to the end user environment (other co-product owner is AD Governance, as it relates to the Microsoft Tenant footprint and larger scope).
• Provide support for Cisco phone system and endpoints
• Provide support for Genesys and WebRTC systems
• Provide support for Biscom and Right fax systems
• Execute the completion of tasks and phases of projects and client-based collaboration system support.
• Ensure that deployment standards are met by following solution/project team scope documentation.
• Participate in knowledge transfer from other workplace services associates to enhance one's abilities to complete technical tasks.
• Maintain an understanding of technical systems analysis and design
• Provide consulting support and technical topics
• Participate in technical activities leading to the resolution of business application and technical problems.
• Follow current division and department standards: adapt to new standards or enhancements to existing standards.
• Provide feedback on the effects of company decisions on the systems, including new project charters.
• Ability to be coached, mentored by team members to aid in career development.
• Provide feedback on projecting software and hardware requirements and budgets, including review of contracts and associated assets.
• Process Request, Incident and Problem tickets as well as participate in support activities
• Complete tasks assigned by other team members that are working with business stakeholders and product vendors to design integrations to desired systems.
• Implement and maintain new tools, technologies, and processes to continuously improve software and software delivery.
• Process and complete project tasks and provide status updates
• Adhere to Company IT principles, High Availability, Least Privilege, Customer Service, etc.
• Maintain awareness of current technology trends and compliance regulations.
• Engage in shared knowledge and provided cross training sessions with other members of the team.
• Perform other duties as assigned.
Qualifications:
Required:
• 5+ years of IT experience preferred
• Bachelor's degree with a major in computer information systems or engineering preferred or equivalent work experience
• Experience in deployment and implementation project teams procedures
• Highly motivated and ambitious, excellent communication skills, creative & critical thinker
• IT engineering understanding, such as operating systems, Fax Solutions, servers, virtualization, cloud technologies (SaaS, IaaS, PaaS)
• Experience in designing, testing, and deploying enterprise applications for production and other environments
• Experience in collaboration products, Microsoft Teams, Cisco Call Manager, Genesys and WebRTC
• Effective customer service skills, including active listening, conflict resolution, decision making, and negotiation
• Effective verbal, phone, written, and interpersonal communication skills
• Quick to adapt and eager to learn
• Able to lift 40 pounds and perform physical tasks related to moving and installing technology related equipment
• Ability to work overtime as needed
• Basic technical, analytical, and troubleshooting skills
Preferred:
• Industry and vendor certifications a plus
Company:
Central Point Partners is an IT firm that provides consultation, staffing, big data, staff augmentation and executive search services. Founded in 2012, the company is headquartered in Westerville, USA, with a team of 51-200 employees. The company is currently Growth Stage.