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Remote Tech Chat Support Jobs in Columbus, OH (NOW HIRING)

Amicis Global

Tech Support

Columbus, OH · On-site

$20 - $21/hr

... chat and/or in person • Create a positive customer support experience, build rapport and trust ... tech, and fast-paced work environment • Preferred work experience in a technical support role ...

Amicis Global

Technical Support

Columbus, OH · On-site

$20 - $22/hr

Title: IT Technical Support Location: Columbus, OH Duration: 12 Months Executive Summary: The Service Desk Chat Agent is the first point of contact that supports end users via our live chat channel ...

SupplyHouse

IT Support Technician

Canal Winchester, OH

$57K - $71K/yr

Provide timely technical support for on-site and remote end users * Diagnose, troubleshoot, and ... Support warehouse technologies including RF scanners, barcode scanners, tablets, wireless access ...

SupplyHouse.com

IT Support Technician

Canal Winchester, OH · On-site

$57K - $71K/yr

Provide 'remote hands and eyes' support for corporate IT and external vendors * Assist with security systems including video surveillance and access control technologies * Ensure adherence to company ...

SupplyHouse

IT Support Technician

Canal Winchester, OH

$57K - $71K/yr

Provide 'remote hands and eyes' support for corporate IT and external vendors * Assist with security systems including video surveillance and access control technologies * Ensure adherence to company ...

Gifthealth Inc

IT Support Specialist II

Columbus, OH · On-site

$58K - $69K/yr

Responds to incoming IT support requests through the ticketing system, chat, and in-person interactions while balancing direct ticket intake with escalated work from IT Support Specialist I.

Gifthealth Inc

IT Support Specialist I

Columbus, OH · On-site

$54K - $64K/yr

Responds to incoming IT support requests through the ticketing system, chat, and in-person interactions; triages, categorizes, prioritizes, and routes requests appropriately. * Troubleshoots and ...

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All JobsRemote Tech Chat Support JobsRemote Tech Chat Support Jobs in Columbus, OH

Remote Tech Chat Support information

See Columbus, OH salary details

$26.1K

$42K

$63.8K

How much do remote tech chat support jobs pay per year?

As of Jun 14, 2026, the average yearly pay for remote tech chat support in Columbus, OH is $41,997.00, according to ZipRecruiter salary data. Most workers in this role earn between $36,200.00 and $45,400.00 per year, depending on experience, location, and employer.

What are some common challenges faced by Remote Tech Chat Support professionals, and how can they be addressed?

Remote Tech Chat Support professionals often encounter challenges such as troubleshooting complex technical issues without direct access to the user's device and managing multiple chat conversations simultaneously. To address these challenges, it's important to develop strong problem-solving skills, utilize available remote diagnostic tools, and follow structured troubleshooting protocols. Additionally, clear written communication is vital to ensure users understand instructions, and collaborating with team members through internal chat channels can help resolve escalated or unfamiliar issues efficiently.

What is the difference between Remote Tech Chat Support vs Remote Technical Support Specialist?

AspectRemote Tech Chat SupportRemote Technical Support Specialist
CredentialsTypically requires basic IT knowledge, certifications like CompTIA A+ are commonOften requires advanced certifications like Network+ or Cisco certifications
Work EnvironmentRemote, chat-based customer supportRemote, technical troubleshooting via chat, email, or phone
Employer & IndustryCustomer service departments in tech companies, ISPs, software firmsIT service providers, tech support companies, hardware vendors

Remote Tech Chat Support focuses on assisting customers through chat with basic technical issues, while Remote Technical Support Specialists handle more complex technical problems, often requiring advanced certifications. Both roles are remote and industry-specific, but differ in technical complexity and certification requirements.

What are the key skills and qualifications needed to thrive as a Remote Tech Chat Support specialist, and why are they important?

To thrive as a Remote Tech Chat Support specialist, you need strong technical troubleshooting skills, knowledge of computer systems and software, and at least a high school diploma or equivalent. Familiarity with ticketing systems, live chat platforms, and CRM software is typically required, and some roles may value certifications like CompTIA A+ or Microsoft Certified Professional. Excellent written communication, patience, and problem-solving abilities help you connect effectively with customers and resolve issues efficiently. These skills and qualities are critical for delivering timely, accurate support, ensuring customer satisfaction, and maintaining company reputation in a remote environment.

What are Remote Tech Chat Support jobs?

Remote Tech Chat Support jobs involve assisting customers with technical issues or inquiries through online chat platforms, rather than via phone or in-person interactions. Professionals in these roles help troubleshoot problems, provide product or software guidance, and resolve technical concerns efficiently using written communication. Working remotely, they often serve clients from various industries, ensuring customer satisfaction and clear technical support without geographic constraints.
Remote Tech Chat Support jobs near you

Tech Support

Amicis Global

Columbus, OH • On-site

$20 - $21/hr

Contractor

Posted 5 days ago

Job description

Title: IT Customer Support
Location: Columbus, OH
Duration: 6-12 Months
The Service Desk Agent is the first point of contact for users who call our IT Service Desk. While providing the highest level of customer service, the Service Desk Agent answers incoming calls, tracks all information in a call tracking system, and uses a knowledge base tool along with their expertise to resolve issues in a timely fashion. The Service Desk Agent is focused on providing best-in-class customer service, achieving high levels of first-call resolution, and identifying opportunities to streamline/automate the agent process.
Responsibilities include:
• Demonstrate strong customer service skills to provide phone support, including:
o Listening to the customer to gain an accurate understanding of the situation
o Being empathetic to the customer's situation and having a sense of urgency to resolve the issue
Producing accurate, detailed documentation at the client, problem, and incident level
o Resolving conflict
• Responsible for high-quality end-user technical support related to enterprise software and hardware
• Responsibilities include assessment, triage, research, training/education, and resolution of incidents and requests regarding the use of application software products and/or infrastructure components in a fast-paced 7x24x365 environment.
• Under general oversight, provides after-hours and weekend support as needed.
• The position requires attention to detail, follow-through, teamwork focus and positive attitude.
• An understanding of technology and the ability to apply that knowledge to support all existing systems
• Supports all aspects of client support and immediate computing needs while demonstrating professionalism and composure on the phone, via an online chat and/or in person
• Create a positive customer support experience, build rapport and trust with end users through a professional attitude and approach to problem understanding, ensuring timely resolution or escalation by providing urgency, business impact evaluation and communicating the status to the end user promptly
• Identifies and works with internal end users to provide guidance and support, sound communications and customer service principles without becoming unprofessional in difficult situations
• Provides investigation, diagnosis, resolution and recovery for hardware/software problems
• Installs, modifies, cleans up, run diagnostic programs and repairs computer hardware/ peripherals and software
Qualifications:
• Excellent customer service skills required
• Excellent communication skills required
• Two to five years of proven, qualified related work experience in a comparable complex, high-tech, and fast-paced work environment
• Preferred work experience in a technical support role, but not required
• Required Education: High school diploma or GED with relevant work experience
• Ability to diagnose the cause of problems in a complex environment and to provide effective solutions quickly
• Self-motivated and able to work on own initiative in a high-pressure environment
• Willing to work variable shifts including evenings, weekends, and public holidays
Responsible for high-quality end-user technical support, related to enterprise software and hardware
An understanding of technology and the ability to apply that knowledge to support all existing systems
Provides investigation, diagnosis, resolution, and recovery for hardware/software problems
Two to five years of proven, qualified related work experience in a comparable complex, high-tech, and fast-paced work environment**
Please let me know if you are interested in hearing more about this position.  Also, feel free to forward this position to someone whom you feel might be interested.  Time is generally of the essence, so please respond as soon as you can.  Thank you.