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ATM Phone Support Technician – W2

Position Type: 12-month W2 contract with opportunity to convert to a permanent position

Location : On site 1111 Polaris, Columbus, OH.

Schedule: Monday – Friday, shift rotation; 1st and 2nd shifts rotating every month

**(1st shift is 8am to 5pm and 2nd shift is 2pm to 11pm)**

As a team member on the ATM Deployment and Installation Team (DIT), you will be part of a team that strives to enhance employee and vendor experience through managing ATM projects related to new installations, replacements, and temporary moves to accommodate real estate projects.

The DIT Team is a part of the ATM Monitoring Group (AMG), which supports more than 15k ATMs by monitoring active technician dispatches and the overall health of the devices across the entire fleet. You will be part of a team of analysts that executes on the ATM projects listed above, as well as a liaison between support groups that help provide a pathway to resolution assistance. AMG partners with various teams, including Technology, Real Estate, third-party suppliers, and ATM hardware and Cash Supplier Management to maintain the Chase ATM fleet.

Key Responsibilities:

• Previous background working in large environment supporting the deployment and configuration of technology devices in retail financial industry
• Ideal candidate would have specific experience supporting ATM technicians in the installation’s steps in the field and software load/configuration from our remote support location
• Strong understanding of the various support roles of cash vendors, security vendors, ATM technicians, and other trades required to install an ATM.
• Must be able to work in fast paced environment with the ability to multi-task in/out bound phone calls, application of department/install process, updating project details, and manage concurrent issues
• Strong troubleshooting skills leveraging a combination of documented procedures/resolution steps and using analytical problem-solving skills to resolve issues
• Strong communication skills when interacting with technology and non-technology stakeholder