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Start Your Career in Insurance - Front Desk - Customer Service Focus

Location: Fairlawn, Ohio

Full-time, on-site for the first 90 days, then hybrid with one remote workday per week

Hours of work: 8:00 am - 5:30 pm

Job Summary

This position is the frontline of our agency, welcoming visitors, handling incoming calls, and supporting daily office operations. It's an ideal entry-level role for someone who enjoys helping people, staying organized, and responding professionally to a wide variety of requests. As part of this role, you'll also begin learning the foundations of the insurance world, giving you a strong base for future opportunities across multiple departments within the agency.

Do you possess the following qualities and experience? Please keep reading!

• You deliver warm, professional service, whether in person, over the phone, or via email
• You keep information accurate and organized
• You manage multiple small tasks efficiently and with strong attention to detail
• You maintain confidentiality when handling sensitive documents
• You adapt well to changes and stay on top of daily office needs

Responsibilities

• Front Desk & Customer Support

o Greet guests and provide a polished, friendly first point of contact

o Handle incoming calls and route them appropriately across multiple office locations

o Respond to general inquiries with professionalism and excellent customer service

o Manage incoming and outgoing mail, packages, and electronic documents

• Office & Administrative Tasks

o Enter basic client activity and data into agency systems as directed

o Scan, organize, and distribute documents including mail and faxes

o Prepare mailing labels and assist with small clerical tasks throughout the day

o Maintain office supplies, including ordering, stocking, and monitoring postage

o Keep the office environment tidy, organized, and welcoming

• General Agency and Department Support

o Assist with miscellaneous office tasks and serve as the go-to person for routine needs

o Help deposit payments and secure funds according to office procedures

o Support team projects and administrative needs, as assigned

Benefits Include

• Company-funded health savings account (HSA)
• Life insurance, short and long-term disability insurance
• 401(k) with employer match
• Paid time off, including summer hours and paid parental leave
• And much more!

About Us

With 100+ years of history behind every client relationship, we've built a reputation on integrity, expertise, and the dedication of our people. That commitment has earned us recognition as a Top Insurance Employer and Top Insurance Workplace by Insurance Business America, a spot among the Top 100 Independent Insurance Agencies by Insurance Journal, and distinction as a leading Northeast Ohio agency by Crain's Cleveland Business.

Founded in Akron, OH in 1910, we've grown to 250+ employees across 20+ locations in Ohio, Kentucky and Florida, while maintaining the personal, relationship driven service that sets us apart.

If you're passionate about service, enjoy working with people, and want to build a rewarding career with a company that values both professional achievement and personal fulfillment, you'll thrive at SeibertKeck Insurance Partners.

Our competitive edge comes from:

• Regional specialization and deep market knowledge
• Client education that emphasizes prevention over reaction
• Access to regional, national, and international insurance markets
• A reliable in-house claims service team that advocates for clients when it matters most

At SeibertKeck Insurance Partners, we go beyond premium. We reduce costs through proprietary risk-management and loss-control strategies, negotiate the best possible rates through strong carrier relationships, and support clients with responsive, around-the-clock claims partners.

We're proud of where we've been, and even more excited about where we're going!

Equal Opportunity Employer

We are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, national origin, gender, sexual orientation, veteran status, disability, age, or any other protected characteristic.

Requirements

Qualifications We're Seeking

• High school diploma or GED
• Comfort with Microsoft Office, online tools and ability to learn new systems
• Strong communication and customer service skills
• Professional, reliable, and friendly demeanor
• Ability to multitask, prioritize, and stay organized
• Willingness to learn the basics of insurance and agency operations