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Senior Enterprise Architect - Customer / Corporate Solutions

• Provides senior level expertise on overall direction, guidance, definition, decisions, and priorities regarding the enterprise's overall architecture to effectively support the organization business strategy.

• Interact with business leaders, IT leaders, vendors and industry experts to translate business requirements, understand options to capabilities, and create architecture blueprints and high-level solution designs for the most complex architectural components of a program.

• Strategy - Interfaces across several business areas, acting as a visionary to proactively assist in defining direction for future projects. Help business leaders and their teams think through the technology, business and operational implications of their technology investment decisions.

• Execution - Reviews, advises, and designs standard software and hardware builds, system options, risks, costs versus benefits, and impact on the enterprise business process and goals. Be the architecture thought leader and trusted go-to partner for Product and Engineering leadership across the organization, recommending innovative solutions to improve live and new system architectures.

• Operations - Facilitates the establishment and implementation of standards and reference material that guides the design of technology solutions. Lead architectural collaboration and governing processes including Architecture Review Boards, Solution Architecture reviews, exception management, and related processes.

• Innovation - Responsible for researching, analyzing, designing, proposing, and delivering solutions that are appropriate for the business and technologies strategies. Tracks industry trends and maintains knowledge of new technologies to better serve the enterprise's architecture needs.

Minimum Qualifications

• Bachelor's Degree or equivalent work experience

• 7+ years of enterprise-wide architecture, including but not limited to the Application Customer Channels and Corporate Systems technologies listed:Adobe, GitHub, NICE CX, Salesforce, SAP, ServiceNow

• Familiarity with at least one of the various aspects of Application Customer Channels and Corporate Systems capabilities listed: Agile Development, AI/ML, API Gateway & Management, Commerce, Composable Architecture, Customer Service, Development Tools, DevSecOps, Integration, Marketing, Runtime Environments, Sales, or Security

• Experience in directing and mentoring other architects in the team and across the organization.

• Experience with on-premise solutions and cloud platforms on Azure, AWS.

• Strong skills in Word, Excel, PowerPoint, and LeanIX

Disclaimer

The preceding description is not designed to be a complete list of all duties and responsibilities required of the position.

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As a public utility, NiSource is required to provide continuous service to customers at all times. To ensure we fulfill that obligation, employees may be required to work outside their normal work hours and perform tasks outside of their normal responsibilities in support of emergency operations.

Work Authorization

Authorized to work in the United States without requiring sponsorship.

Workplace Connection
Value inclusion within your day to day responsibilities by respecting others perspectives/convictions, engaging others opinions, creating a safe environment where people, ideas, and opinions are valued within your Team/Customers and external partners.

Respect the unique lived experiences within your Team/Customers and external work partners by valuing different world views, challenges, and cultures that represents all walks of life and all backgrounds.

Treat others with respect and consideration. Actively participate in creating and contributing to a positive work environment.

Equal Employment Opportunity
NiSource is committed to providing equal employment opportunities in each of its companies to all employees and applicants for employment without regard to race, color, religion, national origin or ancestry, veteran status, disability, gender, age, marital status, sexual orientation, gender identity, sex (including pregnancy, lactation, childbirth or related medical conditions), genetic information, citizenship status, or any protected group status as defined by law. Each employee is expected to abide by this principle.

By applying, you may be considered for other job opportunities.

ADA Accommodations

If you need a reasonable accommodation to participate in any part of the hiring process or to perform the essential functions of the position, please contact OneHR at OneHR@nisource.comor 1-888-640-3320

E-Verify

NiSourceparticipates in the U.S. Department of Homeland Security's E-Verify program. As part of this process, we provide the following notices to all job applicants: These documents inform you of your rights and responsibilities under U.S. law. You can view or download them using the links below:

• E-Verify Poster(English and Spanish) E-Verify Participation Poster English and Spanish
• Right to Work Poster(English and Spanish) If you have the right to work, don't let anyone take it away

Salary Range*:

$133,400.00 - $200,100.00

*The salary offered to a candidate is based on several factors including but not limited to the candidate's skills, job-related knowledge, and relevant experience, as well as internal pay equity.

Posting Start Date:

2026-05-01

Posting End Date (if applicable):

Please note that the job posting will close on the day before the posting end date.