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Ivr Development Jobs Near Me

Keybank

Lead AI Engineer

Columbus, OH

$96K - $181K/yr

Design and develop AI-powered IVR and voice bot solutions leveraging modern conversational AI ... Establish engineering best practices for AI solution development, testing, deployment, and ...

w3r Consulting

Lead Business Systems Analyst

Columbus, OH · On-site

$102K - $133K/yr

Collaborate with Product Owners and Development teams to prioritize delivery Contact Center & Technology Expertise * Serve as a subject matter expert for Genesys CX Cloud (CX3) * Support IVR/IVA ...

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How much do ivr development jobs pay per year?

As of Aug 18, 2026, the average yearly pay for ivr development in the United States is $55,773.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,500.00 and $61,000.00 per year, depending on experience, location, and employer.

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Ivr Development jobs near you
A map of the United States highlighting the number of Ivr Development job openings by state according to ZipRecruiter. The image is accompanied by a detailed chart listing the number of Ivr Development job openings in each state, with California having the most at 2 and Hawaii the least at 0.

Senior Five9 Contact Center Engineer

Jobtailor

Columbus, OH • On-site

$140 - $180/hr

Other

Posted 2 days ago

New

Job description

  • Design, architect, implement, and support enterprise Five9 contact center solutions.
  • Lead customer discovery sessions to understand business requirements and translate them into scalable technical solutions.
  • Configure and deploy Five9 components including routing strategies, IVRs, campaigns, integrations, reporting, and voice infrastructure.
  • Design and implement SIP trunk connectivity, carrier integrations, and high-availability voice architectures.
  • Troubleshoot complex voice, signaling, network, and application issues across enterprise environments.
  • Serve as the technical lead for large-scale deployments, migrations, Proof of Concepts (POCs), and modernization initiatives.
  • Provide architecture guidance and technical recommendations while balancing business objectives, timelines, and budget constraints.
  • Collaborate with network, security, cloud, infrastructure, development, and customer success teams throughout project lifecycles.
  • Create implementation standards, engineering documentation, deployment runbooks, and operational best practices.
  • Lead technical knowledge-sharing sessions and establish engineering standards across the organization.
  • Identify opportunities to automate operational processes and improve platform scalability, resiliency, and performance.
  • Perform root cause analysis for production incidents and implement long-term corrective actions.
  • Present technical solutions and architecture recommendations to executive stakeholders, customers, and project leadership.
Requirements
  • Bachelor's degree in Computer Science, Information Technology, Telecommunications, or equivalent professional experience.
  • 8–10+ years of experience designing and supporting enterprise telecommunications or cloud contact center environments, including 5+ years supporting a user base of 1,000+ users across 20+ programs.
  • Extensive hands-on experience administering and implementing Five9 solutions.
  • Strong understanding of SIP signaling, RTP media streams, QoS, DNS, networking, and voice protocols.
  • Experience with enterprise call flow design, IVR development, routing strategies, and omnichannel customer engagement.
  • Experience integrating contact center platforms with CRM, workforce optimization, and third-party business applications.
  • Exceptional troubleshooting and analytical skills across voice, networking, and cloud environments.
  • Excellent written, verbal, and presentation skills with the ability to communicate effectively with both technical and executive audiences.
  • Proven ability to lead complex enterprise implementations while managing multiple priorities.
Core Competencies

Demonstrates expertise in designing and implementing Five9 contact center solutions, with a strong focus on SIP signaling, IVR development, and enterprise telecommunications. Proven ability to lead large-scale deployments and collaborate effectively with cross-functional teams while ensuring alignment with business objectives.

Highest-signal resume keywords
  • Five9 Solutions Implementation
  • SIP Signaling Expertise
  • Enterprise Telecommunications Design
  • Troubleshooting Voice and Networking Issues
  • Customer Engagement Integration
ATS Optimization KeywordsHard Skills
  • Five9 Configuration
  • IVR Development
  • Routing Strategies
  • SIP Trunk Connectivity
  • Voice Infrastructure Design
  • Call Flow Design
  • RTP Media Streams
  • Quality of Service (QoS)
  • Network Troubleshooting
  • Cloud Contact Center Environments
Soft Skills
  • Analytical Skills
  • Presentation Skills
  • Communication Skills
  • Leadership Skills
  • Collaboration Skills
Industry Keywords
  • Telecommunications
  • Contact Center Solutions
  • Omnichannel Customer Engagement
  • Enterprise Deployments
  • Technical Architecture
Tools & Technologies
  • CRM Integration
  • Workforce Optimization Tools
  • Third-Party Business Applications
  • Deployment Runbooks
  • Engineering Documentation
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