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IT Associate - (Entry Level)

IT Associate - (Entry Level)

American Pan Company

Urbana, OH

Full-time

Posted 26 days ago

Job description

Position Title: IT Associate
Reports To: IT Support Manager / IT Director
Company: Bundy Baking Solutions
Location: Urbana, OH (On-Site)
Employment Type: Full-Time
Overview
The Entry-Level IT Support Specialist provides first-line technical support to end users across Bundy Baking Solutions. This role is responsible for troubleshooting hardware, software, and basic network issues while delivering excellent customer service. This position is ideal for individuals starting their IT careers who are eager to learn, grow, and gain hands-on experience in a manufacturing and business systems environment.
Purpose of the Role
  • Provide responsive and effective IT support to employees
  • Ensure minimal disruption to business operations
  • Support core systems including desktops, mobile devices, printers, and enterprise applications
  • Serve as the frontline representative of the IT department
Key Responsibilities
User Support
  • Respond to IT support requests via ticketing system, phone, or in person
  • Troubleshoot issues related to:
    • Windows operating systems
    • Microsoft 365 applications (Outlook, Teams, Excel, Word)
    • Printers and peripherals
    • Mobile devices (iOS/Android)
  • Provide clear communication and updates to users
Ticket Management
  • Log, track, and update incidents in the IT ticketing system (e.g., Spiceworks)
  • Prioritize and escalate issues when necessary
  • Ensure timely resolution and proper documentation of all tickets
Hardware amp; Device Support
  • Set up and deploy laptops, desktops, and accessories
  • Perform basic hardware troubleshooting and replacement
  • Maintain inventory of IT equipment
  • Infrastructure installation to include cameras, sensors, wiring as needed
Account amp; Access Management
  • Assist with user account creation, password resets, and access requests
  • Follow company security policies for identity and access management
Basic Systems Support
  • Support common business applications (ERP, email, file systems)
  • Assist with software installations and updates
  • Perform routine system checks and maintenance tasks
Onboarding amp; Offboarding
  • Prepare equipment and system access for new hires
  • Ensure proper deactivation of accounts and retrieval of equipment for departing employees
Qualifications
Required
  • High school diploma or equivalent
  • Basic understanding of:
    • Computer hardware and software
    • Windows operating systems
    • Microsoft Office / Microsoft 365
  • Strong communication and customer service skills
  • Ability to troubleshoot and think logically
Preferred
  • Associate degree or coursework in Information Technology or related field
  • IT certifications (e.g., CompTIA A+, Network+)
  • Internship or prior technical support experience
Skills amp; Competencies
  • Customer-first mindset
  • Strong problem-solving ability
  • Willingness to learn and take direction
  • Time management and organizational skills
  • Ability to work independently and as part of a team
Work Environment
  • Office and manufacturing floor environment
  • May require occasional lifting of IT equipment (up to 30 lbs)
  • May require travel between local sites (if applicable)
Success Metrics (KPIs)
  • Ticket resolution time
  • First-call resolution rate
  • Customer satisfaction scores
  • Accuracy of documentation
  • Adherence to IT processes and policies
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