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Technical Specialist 4 – UX Training Developer (Contentful CMS)

Location: Columbus, OH (Onsite)
Interview: Webcam
Duration: Long-Term Contract

Responsibilities

• Develop, maintain, and deliver training curriculum for Contentful CMS users.
• Create user guides, training materials, documentation, and knowledge base articles.
• Conduct instructor-led and virtual training sessions.
• Provide day-to-day support for Contentful CMS and other web applications.
• Assist agencies with website content updates and content management best practices.
• Support migration of websites from HCL CMS to Contentful CMS.
• Collaborate with UX designers, developers, and business stakeholders.
• Perform user journey analysis and support information architecture initiatives.
• Communicate platform updates, enhancements, and known issues to end users.
• Support Agile project activities including sprint planning and user feedback.

Required Skills

• Experience developing and managing training curriculum.
• Strong employee training and instructional design experience.
• Hands-on experience with Content Management Systems (CMS).
• Experience with Contentful CMS.
• Knowledge of UX/UI principles and web design concepts.
• Experience with information architecture and user journey mapping.
• Experience using training development software.
• Basic knowledge of HTML, CSS, and JavaScript.
• Strong written and verbal communication skills.
• Experience working in Agile environments.
• Vendor coordination and stakeholder communication experience.

Preferred Skills

• Experience with HCL Web Content Manager (WCM).
• Experience supporting government web platforms.
• Experience with InnovateOhio Platform (IOP) or similar enterprise platforms.
• Knowledge of Ohio State Government processes and regulations.
• Experience with Cloudinary, Form.IO, Audience Manager, or Developer Portal.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, Instructional Design, UX, or a related field (or equivalent experience).
• Experience delivering technical training and supporting enterprise web applications.
• Excellent communication, presentation, and documentation skills.
• Ability to work onsite in Columbus, Ohio.