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Position Summary:

The Front of House Manager will oversee and direct a successful restaurant operation. The ideal candidate knows the front of house and guest-facing restaurant operations backward and forward and can anticipate problems before they occur.

Core Values:

• Hospitality
• Humble
• Hustle
• Teamwork
• Constant Improvement

Schedule Expectations:

• Variable shifts and days
• 32-40 hour work week
• Evening, weekends, and some holidays, required

Desired Attributes:

• Solution Seeker
• Dedicated Self Starter with Strong Work Ethic
• Growth Oriented, Results Focused and Quality Driven
• Committed to Standards
• Adaptable
• Smile, friendly, helpful, hospitable with genuine desire to help others
• Persistent and Resilient
• Always a learner
• Committed to Greater Good

Education and Experience:

• High School diploma or equivalent required
• College a plus
• Food Safety Level 2 Certification required (will train)
• Responsible Service of Alcohol Certification required (will train)
• 2 Years of relevant front of house/dining room experience, required

Job Description:

Are you looking to join and grow with an already-successful restaurant operation with over 35 years of experience and recognized as a Top 100 Independent Pizzeria?

We are looking highly energic Front of House Manager to oversee and direct a successful restaurant guest-facing operations. The ideal candidate is a self-motivated individual who balances fun with attention to quality, responsible service of alcohol, and creating an amazing guest experience

A successful Front of House Manager knows the restaurant operations backward and forward and can anticipate problems before they occur.

General Job Expectations:

• Lead, manage, and hold accountable all direct reports
• Autonomy to meet the goals of the role position and company, bring value and process improvements.
• Execute the company’s core focus – Proud to always serve unmatched quality in both pizza and experience - in all areas of responsibility.
• Maintain fast, accurate service, and positive guest relations; ensure products are consistent with company quality standards.
• Review sales, activity reports, or other performance data to measure productivity or goal achievement or to identify areas needing cost reduction or program improvement.
• Direct and coordinate operations, service, menu, restaurant environment, cleanliness standards, management development service style/system, food safety and internal marketing initiatives.
• Minimize security threats, shrinkage, and profit loss through regular audits, develop loss prevention procedures, and hold team accountable to security guidelines.
• Operate in accordance with all Cristy’s Pizza standards of operations, handbook policies, operating policies, agreements, etc.

Core Areas of Responsibilities:

• Coordinate daily Front of House (FOH) restaurant operations.
• Execute the company’s core focus – Proud to always serve unmatched quality in both pizza and experience - in all areas of responsibility.
• Manage shifts decision making and planning while upholding standard, product quality and cleanliness.
• Achieve company goals and carry out these goals in a way that protects the business and shapes the future of the company.
• Create an unmatched dining experience by delivering the highest quality food, beverage and entertainment which make memories by exceeding guest expectations.
• Serve as the expert of beverage menu knowledge and beverage presentation.
• Ensure all policies, standards of operations and procedures are followed.
• Monitor responsible service of alcohol by crew members to guests.
• Provide a fun, clean and safe guest, and team environment; including restroom cleanliness and maintenance.
• Manage every aspect of guest relations; including effectively and accurately responding to customer concerns and feedback.
• Responsible for accurate front of house inventory and ordering of all alcohol supplies avoiding customer interruption.
• Responsible for sales building and meeting labor and profitability goals.
• Follow cash control/security procedures, maintaining inventory, managing labor, reviewing financial reports, and taking appropriate actions.
• Work to reduce costs without affecting the guest experience and optimize profits through management of cost centers & recognize money saving opportunities.
• Manage the full-life cycle of front of house crew members including hiring, training, coaching/developing, performance feedback and appraisals, documentation, retention, and termination.
• Maintain staffing pars in every facet of the business to ensure a positive guest experience, sales building, and business growth.
• Train your crew how to use front of house equipment, how to recognize quality products, and manage staffing front of house staffing needs.
• Write schedules for direct reports to meet the demands of fluctuating business.
• Promote a team culture and empower a talented and motivated team.
• Ensure quality standards and portion control.
• Operate in accordance with all Cristy’s Pizza standards of operations, handbook policies, operating policies, agreements, etc.
• Compliant to federal, state, and local legislation including employment, food safety, liquor control, and OSHA (Occupational Safety and Health Administration) requirements; ensure team members have required food safety and responsible service of alcohol certifications.
• Pitch in and help in any position (service, production, maintenance, janitorial, or otherwise) as needed.
• Complete other tasks, projects and job duties as assigned and/or deemed appropriate.

Competencies

• High level of business acumen and common sense
• Demonstrate strong problem-solving skills through ability to diagnose and implement solutions
• Strong and confident oral, written, and interpersonal communication skills including ability to deliver information persuasively and efficiently
• Genuine enthusiasm and aptitude for serving people
• Promote a fun and positive work environment while being responsible; lead by example
• Foster teamwork and collaboration
• Thrive in building meaningful relationships based on trust; foster teamwork and collaboration
• Demonstrate autonomy, follow up, and follow through moving quickly in an ever-changing environment often without close supervision

Skills:

• Relevant front of house or dining room management experience including liquor license
• Hospitality or restaurant experience with keen interest and knowledge of food and beverage service, required
• Strong communication and listening skills, excellent speaking, reading, and writing.
• Knowledge and capable of completing minor maintenance tasks and understand how equipment works, such as fountain soda machines, reach-in coolers, and handheld electronic ordering devices
• Experience in the pizza industry, a plus
• FoodTec POS, Office 365, and Microsoft Office experience, a plus

Physical Requirements: The following physical activities described are representation of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and expectations.

• Ability to move throughout the property (standing, walking, kneeling, bending) for extended periods of time
• Ability to make repeating movements of the arms, hands, and wrists
• Ability to express or exchange ideas verbally and perceive sound by ear
• Manual dexterity, hand-eye coordination, and ability to work with hand above shoulders
• Ability to occasionally, regularly, frequently move objects (lift, push, pull, balance, carry) up to 40 pounds
• Ability to turn or twist body parts in a circular motion
• Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environment