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As a Senior Product Delivery Associate within the Data Platforms organization, you support the delivery of self-service capabilities for platform users and bring solid delivery management experience with a background in big data technologies, cloud platforms, and user-centric product development.   

Job responsibilities

• Manage delivery of features from discovery through design, development, release - in partnership with engineering and cross-functional teams.
• Focus on streamlining onboarding, resource management, and user interaction with data platforms such as Snowflake, Info1, AWS Data Lake and Cassandra across API, UI, and AI Agent channels.
• Ensure release readiness including stakeholder alignment, documentation, adoption tracking, and post-release follow-through based on user feedback.

• Maintain the product backlog for assigned capabilities, ensuring work is prioritized, well-refined, and clearly scoped to support predictable delivery.

• Solicit requirements from stakeholders, translating them into epics, user stories, and acceptance criteria that engineering partners can readily act on.
• Produce low-fidelity wireframes and workflow sketches to align stakeholders and engineering on requirements, reducing ambiguity and accelerating delivery.
• Map and document end-to-end user journeys across API, UI, and AI Agent channels to ensure a cohesive experience.
• Support product discovery efforts including user interviews, workflow observation, and feedback synthesis to inform delivery priorities and design decisions.
• Advocate for user experience quality across all interfaces, contributing to shared design patterns and consistency across channels.
• Measure and report on adoption and effectiveness, using data and user feedback to support iterative refinement and continuous product improvement.

Required Qualifications, Capabilities, and Skills

• Bachelor's degree in computer science, Information Systems, Data Engineering, or related field (or equivalent experience).
• 5+ years in product delivery or related roles with ownership of features from discovery through release.
• Experience managing delivery across highly technical engineering teams, writing epics, user stories, and acceptance criteria, and supporting iterative delivery processes.
• Ability to produce clear, low-fidelity wireframes or mockups. Familiarity with Figma, design systems, or shared component libraries.
• Experience supporting discovery activities such as user interviews, stakeholder workshops, or feedback synthesis. Experience partnering with UX designers.
• Strong communication, problem-solving, and attention-to-detail skills.
• Familiarity with API-first design principles and agentic AI.
• Foundational experience with Snowflake, AWS, Info1, or Data Lake technologies and Cassandra.

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.  We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.