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Entry Level Technical Support Manager Jobs Near Me

Technical Support

Columbus, OH · On-site

$20 - $22/hr

Title: IT Technical Support Location: Columbus, OH Duration: 12 Months Executive Summary: The ... management * Maintain professionalism and netiquette to ensure messages are received as intended

Provide analysis and troubleshooting for complex technical problems related to operations, service management, desktop, and store support with minimal supervision.**What You'll Do:**To perform this ...

Provide analysis and troubleshooting for complex technical problems related to operations, service management, desktop, and store support with minimal supervision. What You'll Do: To perform this job ...

Provide analysis and troubleshooting for complex technical problems related to operations, service management, desktop, and store support with minimal supervision. What You'll Do: To perform this job ...

Typically reports to a supervisor or manager. Skills electrical, hvac Top Skills Details electrical ... Entry Level Job Type & Location This is a Contract position based out of Columbus, OH. Pay and ...

... Management Teams, and ABB Drive Services. The area of technical support includes but is not limited ... to Variable Frequency Drives, 3 Phase Power, System Control Wiring, and Connectivity. The work ...

Typically reports to a supervisor or manager. Skills electrical, hvac Top Skills Details electrical ... Entry Level Job Type & Location This is a Contract position based out of Columbus, OH. Pay and ...

Typically reports to a supervisor or manager. Skills electrical, hvac Top Skills Details electrical ... Entry Level Job Type & Location This is a Contract position based out of Columbus, OH. Pay and ...

Manage and resolve Tier 2 support tickets and escalations * Prioritize and coordinate P3, P4, and ... Experience providing Tier 2 technical support in an enterprise environment * Strong working ...

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Entry Level Technical Support Manager information

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$29.5K

$85.9K

$147.5K

How much do entry level technical support manager jobs pay per year?

As of Sep 11, 2026, the average yearly pay for entry level technical support manager in the United States is $85,913.00, according to ZipRecruiter salary data. Most workers in this role earn between $65,000.00 and $104,000.00 per year, depending on experience, location, and employer.

What are the most commonly searched types of Technical Support Manager jobs?

The most popular types of Technical Support Manager jobs are:

A map of the United States highlighting the number of Entry Level Technical Support Manager job openings by state according to ZipRecruiter. The image is accompanied by a detailed chart listing the number of Entry Level Technical Support Manager job openings in each state, with California having the most at 43279 and Wyoming the least at 967.

Technical Support

Columbus, OH • On-site

$20 - $22/hr

Contractor

Re-posted 7 days ago


Job description

Title: IT Technical Support
Location: 
  Columbus, OH
Duration: 12 Months
 
Executive Summary:
The Service Desk Chat Agent is the first point of contact that supports end users via our live chat channel for IT Service support in a fast-paced 24x7x365 environment. While providing the highest level of customer service, the Service Desk Chat Agent answers incoming chats, tracks all information in a ticket tracking system, and uses a knowledge base tool along with their expertise to resolve issues in a timely fashion. The Service Desk Chat Agent is focused on achieving high levels of first contact resolution and identifying opportunities to streamline/automate the agent process. The Chat Agent will need to effectively run multiple chats concurrently while maintaining best-in-class service.
Expectation of Role:
Customer Service Skills:
• Demonstrate active listening in order to gain an accurate understanding of the situation
• Being empathetic to the customer’s situation while also showcasing advocacy and ownership of seeking a resolution
• Acknowledging the sense of urgency for resolving the issue
• Create a positive customer support experience, build rapport and trust with end users through a professional attitude and approach to problem understanding
Communicate effectively:
• Producing accurate, detailed documentation consumable by end users, level two support, and problem management
• Maintain professionalism and netiquette to ensure messages are received as intended
• Respond timely via the chat platform to prevent delay or frustration
• Clearly document actions taken in the ticketing record for tracking and data analytics
Technical Proficiency:
• Leverage the chat tooling and ticketing platform effectively
• Provide high-quality end-user technical support related to enterprise software and hardware
• Ability to assess, triage, research, educate, and resolve incidents and requests regarding the use of application software products and/or infrastructure components
Culture Carrier:
• Demonstrate the ability to collaborate with others
• Display a safe and positive attitude
• Adhere to policies and procedures and act in the best interest of the overall firm
Qualifications:
• Excellent customer service skills required
• Excellent communication skills required
• Problem-solving skills
• Self-Motivated
• Two to five years of proven, qualified related work experience in a comparable complex and fast-paced work environment
• Preferred work experience in a technical support role, but not required
• Two to five years of chat experience***
Required Education:
• High school diploma or GED with relevant work experience