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Ideal Candidate

The ideal candidate will be an early-career banking professional with recent hands-on experience processing disputes and/or chargebacks. Candidates with direct experience keying chargebacks, applying Mastercard rules, working with Reg E, and supporting transaction investigations will be especially strong fits.

Key Requirements

• We are primarily looking for fresh graduates, internship candidates, or candidates with 0–3 years of relevant experience.
• Candidates should have recent experience in disputes processing, preferably within the last few years.
• Experience keying and processing chargebacks is highly preferred, particularly hands-on experience working with Mastercard chargeback rules.
• Candidates should be comfortable working with Regulation E (Reg E) and understand its application to consumer transaction disputes.
• Recent experience in a transaction investigation, fraud investigation, or disputes investigation role is strongly preferred.
• Candidates should have a basic understanding of banking operations, transaction processing, dispute resolution, and fraud investigation workflows.
• Strong attention to detail and the ability to review transaction information, identify discrepancies, and make accurate decisions are essential.
• Candidates with 5+ years of experience may be considered overqualified for this role, as the position is targeted toward early-career candidates.

A global technology company that develops and delivers a wide range of software, cloud computing, artificial intelligence, productivity, business, and enterprise solutions. It supports organizations worldwide through platforms and services used for workplace collaboration, data management, application development, cybersecurity, and digital transformation.