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Software Support Specialist I

WHO WE ARE

VARGO® is the pioneer of waveless and continuous order processing that enables the future of fulfillment. At VARGO®, we don’t just offer software and automation technologies, we revolutionize fulfillment operations. As the creators of COFE®, the first and most advanced Warehouse Execution System (WES), we lead the industry with over 20 years of proven performance across diverse sectors. Our expertise goes beyond technology; it’s embedded in every solution we deliver.

POSITION SUMMARY

The Software Support Specialist 1 is an entry-level position within the Software Support Specialist team at VARGO®. This role is responsible for providing first-line technical support for VARGO’s COFE® software and related hardware. The position requires a strong foundation in computer science or equivalent experience, excellent problem-solving skills, and a customer-focused mindset. The Software Support Specialist 1 works closely with experienced team members to resolve client issues and ensure the smooth operation of warehouse execution systems.

Classification: Fulltime

Reports To: Customer Support Manager

Supervises: N/A

Department: Software Support

Travel Required: Approximate 10%

ESSENTIAL RESPONSIBILITIES

MINIMUM QUALIFICATIONS

These may be representative, but not all-inclusive of those commonly associated with this position. We encourage you to apply, even if you don’t meet every qualification.

Education & Experience

Capabilities

Physical & Mental Requirements

While performing the duties of this job, the employee requires the ability to:

The physical demands herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

OUR VISION

Empowering fulfillment to achieve record-breaking results today and into the future

OUR MISSION

Outperform the industry through creative expertise, leading software, smart technology, and automated solutions.

OUR VALUES

Our values are the foundation of everything we do. They guide our actions, decisions, and the way we collaborate with one another. We prioritize integrity, respect, and accountability, believing that these principles create an environment where everyone can thrive. Innovation, teamwork, and continuous growth are at the heart of our culture, inspiring us to push boundaries and reach new heights together. Through these values, we are dedicated to building a supportive, dynamic workplace that encourages both personal and collective success.

SOLVE

EXECUTE

DELIVER

IMPRESS

EQUAL OPPORTUNITY EMPLOYER

VARGO is an equal opportunity employer and prohibits discrimination and harassment of any kind. All employment decisions at VARGO are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. VARGO will not tolerate discrimination or harassment based on any of these characteristics.

DISCLAIMER: The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as an exhaustive list of all duties, responsibilities, success profile characteristics or qualifications required of employees assigned to this job. Management retains the discretion to add to or change the duties of the position at any time.

EXPERIENCE FULFILLMENT AT VARGO

Benefits