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Customer Analytics Intern Jobs Near Me

... customer focus to the business. Dare to bring your unique perspective? At Novogradac, we value ... Position Summary The Junior Analyst Intern position is responsible for performing multifamily real ...

Digital Analyst Internships

Columbus, OH · On-site

$95K - $112K/yr

As a Digital Analyst Intern, you'll work alongside a talented team focused on enhancing the digital experience for customers worldwide by analyzing data and documenting system workflows that power ...

Digital Analyst Internships

Columbus, OH

$95K - $112K/yr

As a Digital Analyst Intern, you'll work alongside a talented team focused on enhancing the digital experience for customers worldwide by analyzing data and documenting system workflows that power ...

Pharmacy Intern

Columbus, OH · On-site

$18 - $23/hr

... of patients and customers upon graduation in states that offer Intern Pharmacist Licenses ... Problem Solving - ability to analyze causes and solve problems at both a strategic and functional ...

... of patients and customers upon graduation in states that offer Intern Pharmacist Licenses ... Problem Solving - ability to analyze causes and solve problems at both a strategic and functional ...

Water Engineer Co-op/Intern

Columbus, OH · On-site

$16.25 - $21/hr

... quality analyses, evaluate technologies, gather plant operations information, troubleshoot ... Learn and use digital tools to enhance customer experience, team and client collaboration, and ...

Water Engineer Co-op/Intern

Columbus, OH

$16 - $20.75/hr

... quality analyses, evaluate technologies, gather plant operations information, troubleshoot ... Learn and use digital tools to enhance customer experience, team and client collaboration, and ...

Communications Intern

Columbus, OH · On-site

$14.50 - $19.25/hr

We're a dynamic, innovative, and customer-centric company dedicated to making a positive impact on ... Social analytics: track and report on post performance to inform what the team creates next.

Communications Intern

Columbus, OH · On-site

$14.50 - $19.25/hr

We're a dynamic, innovative, and customer-centric company dedicated to making a positive impact on ... Social analytics: track and report on post performance to inform what the team creates next.

Update CRM records as needed * Assist with the development of pitch decks, capabilities ... Build competitive agency analyses * Participate in internal meetings and provide support such as ...

Communications Intern

Columbus, OH

$14.50 - $19.25/hr

We're a dynamic, innovative, and customer-centric company dedicated to making a positive impact on ... Social analytics: track and report on post performance to inform what the team creates next.

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Intern, Customer Support and Customer Success

Harris

Delaware, OH

$22 - $25/hr

Part-time

Posted 12 days ago


Harris Computer rating

8.5

Company rating: 8.5 out of 10

Based on 10 frontline employees who took The Breakroom Quiz

78th of 242 rated software companies


Job description

eScholar Customer Support is looking for an exceptional talent to become our Customer Support/ Customer Success Intern. In this role, our intern will participate in rotations with focus areas: Customer Support, Product Management, and Customer Success .

What your impact will be:

  • Work closely with the Customer Support, Product Management, and Customer Success teams to develop a sound understanding of eScholar products, customers, and internal operating processes.
  • Provide technical support to eScholar customers and help manage incoming support issues through eScholar's incident management system.
  • Identify opportunities to enhance incident intake, issue tracking, reporting, knowledge capture, and workflow efficiency within the incident management system.
  • Participate in testing and continuous improvement efforts related to support processes, service workflows, and internal tools.
  • Experiment with AI-enabled tools and automation to improve reporting, knowledge management, issue triage, and team productivity.
  • Support Customer Success and account management activities such as preparing customer materials, tracking follow-up items, monitoring customer engagement, and helping coordinate internal and customer-facing actions.
  • Participate in customer success planning activities, including account reviews, adoption discussions, issue follow-up, and cross-functional coordination to support customer outcomes.
  • Participate in functional and technical design sessions.
  • Gather end-user requirements for data pipelines, reporting, and operational improvements.
  • Use various applications to analyze source system data and identify data quality issues and anomalies that must be corrected and/or handled in ETL routines.

What we are looking for:

  • Proficient in SQL
  • Experience with AWS Quicksight, Microsoft Power BI, Tableau, and others.
  • Experience with Python and other programming languages
  • Experience with AWS or Azure cloud-hosted applications
  • Experience or strong interest in AI-enabled productivity tools, support operations, process improvement, and customer success/account management functions.
  • Experience with version control and functional testing
  • Experience with SQL Server, Postgres and Oracle
  • Experience creating technical documentation
  • Some prior experience with the education sector through internships

What will help you stand out:

  • Curiosity about AI tools and automation, and an interest in applying them to improve workflows, reporting, and customer experience
  • Interest in support operations, incident management, and continuous process improvement
  • Strong analytical and problem-solving skills, with the ability to turn data and feedback into actionable insights
  • Interest in customer success and account support, including customer follow-up, engagement tracking, and cross-functional coordination
  • Attention to detail and strong verbal and written communication skills
  • Ability to work collaboratively and independently
  • Pursuing a BA/BS degree in Computer Science or a related field

Pay rate: $22.00 - $25.00 USD per hour


What Harris Computer employees say

Pay

Benefits

Hours and flexibility

Workplace

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About Harris Computer Systems

Sourced by ZipRecruiter

Harris Computer Systems, based in Ottawa, ON, CA, is an established player in the field of public sector software technology. Since its inception in 1976, the company has been striving to make clients' operations more efficient through reliable, practical, and flexible software solutions. Its extensive portfolio primarily serves utility, healthcare, public sector, and educational institutions, contributing to the betterment of public services through technology. Harris strongly believes in the value of forward-thinking technology and the power it has to drive progress for the public sector. This methodology is entirely in line with their mission to ensure customer success by providing reliable, practical, and robust software solutions.

Industry

Accounting services

Company size

1,001 - 5,000 Employees

Headquarters location

Ottawa, ON, CA

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