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AEG

Box Office Staff - PromoWest

Columbus, OH · On-site

A Brief Overview The Box Office Attendant is responsible for assisting patrons with ticket ... Previous experience working in events and knowledge of the music industry preferred * Previous ...

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As of Sep 12, 2026, the average hourly pay for box worker in the United States is $15.35, according to ZipRecruiter salary data. Most workers in this role earn between $13.46 and $16.59 per hour, depending on experience, location, and employer.
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Box Office Staff - PromoWest

Columbus, OH • On-site

AEG Worldwide
Arts, Entertainment, and Recreation • 10K+ employees
Learn more about AEG Worldwideexternal

Part-time

Re-posted 10 days ago

Key responsibilities

  • Assist customers with ticket purchases using ticketing software and various payment methods.

  • Manage will call and guest list, check identification, distribute tickets, and resolve related issues.

  • Answer inquiries via telephone regarding show and ticket information, and provide venue or event details.

Anschutz Entertainment Group rating

6.2

Company rating: 6.2 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

Job description

Company Information
For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer.
Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations.
If you want to be challenged to up your game and make a difference, then join us in giving the world reason to cheer!

A Brief Overview

The Box Office Attendant is responsible for assisting patrons with ticket distribution and providing general information pertaining to the venue or event. In addition to these general duties, the incumbent will provide direct support to the Box Office Manager and cover various tasks as needed.

What you will do

  • Assist customers with using ticketing software and ticket purchase through various methods; including cash, credit, and vouchers.
  • Assist with will call and guest list management. Check identification, distribute tickets to the proper parties. Resolve issues as they arise and escalate concerns to management when necessary.
  • Answer telephone inquiries related to show and ticket information. Provide guidance related to additional venue or event information, accessibility, ADA requests, etc.
  • Accurately reconcile sales and will call receipts. Provide sales and ticketing information to the accounting and operations teams. Assist with show settlement as necessary

Education Qualifications

  • High School Diploma or its equivalency

Experience Qualifications

  • 0-2 years Of related work experience

Skills and Abilities

  • Must be available to work varied shifts which may include weekdays, weekends, evenings, and holidays
  • Must have experience cash handling and other payment methods such as credit cards
  • Must be proficient in Microsoft Office, specifically Excel and Word
  • Excellent communication and customer service skills with a proven ability to work in a fast-paced environment
  • Previous experience working in events and knowledge of the music industry preferred
  • Previous experience working on a venue ticketing platform preferred

Qualifications (ALL)

  • High School Diploma or its equivalency
  • 0-2 years Of related work experience
  • Must be available to work varied shifts which may include weekdays, weekends, evenings, and holidays
  • Must have experience cash handling and other payment methods such as credit cards
  • Must be proficient in Microsoft Office, specifically Excel and Word
  • Excellent communication and customer service skills with a proven ability to work in a fast-paced environment
  • Previous experience working in events and knowledge of the music industry preferred
  • Previous experience working on a venue ticketing platform preferred

Payscale:

Bonus: This position is not eligible for a bonus under the current

bonus plan requirements.

Benefits: Part-time: This position may be eligible for benefits (ACA

qualification).

Payscale: $10 - $15

Bonus: This position is not eligible for a bonus under the current

bonus plan requirements.

Benefits: Part-time: This position may be eligible for benefits (ACA

qualification).

What Anschutz Entertainment Group employees say

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