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Description

To be considered for this position, you must complete the following steps:

• Click "Apply" and complete the online application.
• If you meet the minimum qualifications, you will receive two email invitations to complete the Predictive Index Assessment. Please note this assessment includes two required parts: Behavioral and Cognitive.

Title: IT Specialist

Reports to: IT Manager 

Location: Hybrid, primarily onsite at company headquarters in Columbus, OH

Schedule: 10:00am-7:00pm Monday-Friday, with occasional flexibility based on business needs

Salary: $50,000 - $60,000 based on experience

Position Overview

Luxe Brands (https://luxebrandsllc.co)is seeking a detail oriented, problem solving IT Specialist to join our growing team. In this role, the IT Specialist will work with our IT Manager to provide day-to-day technical support, troubleshoot hardware and software issues, assist in deploying new systems, and maintain user productivity through responsive service.

The ideal candidate has a strong understanding of hardware configuration, networking fundamentals, and software administration. This position also requires an effective communicator who successfully collaborates with other departments on special projects and initiatives.

About Us

Our purpose is to create heartfelt moments and boundless inspiration - in the bridal industry and beyond. We achieve this through a family of brands designed to meet the needs of every bride, no matter style, vision, or budget.

Founded in 2008 as a woman owned business, Luxe Brands has grown from a single boutique into 16 stores across 9 states, with plans to expand our footprint over the next 18 months. Our proven concept resonates with brides wherever we operate, and we're now embracing the opportunities and challenges of scaling a high-growth business.

Entrepreneurial at our core, we believe great businesses are built through great people and great execution. Our team is made up of career minded, goal-oriented individuals passionate about delivering an exceptional experience to every bride. If you're looking for a workplace where innovation meets intention, where your ideas matter as much as your drive, and where you can help build something extraordinary, Luxe Brands could be your next home.

Our Core Values

• Respectful: Foster respect + a friendly nature towards co-workers and clients.
• Service Minded with Attention to Detail: Exude fanatical attention to detail and consistency while striving for excellence in daily tasks.
• Trustworthy: Be an open and honest individual to our clients and team members - this helps drive sales + camaraderie.
• Hardworking: Will go above and beyond to finish any task and provide extra assistance and effort to co-workers and the company.
• Positive and Energetic: Maintains a positive attitude regardless of circumstances.
• Values Communication: Effectively interacts with clients and co-workers to reach a common goal.

Key Success Indicators for this Role:

• Meets defined response and resolution expectations for IT tickets. 
• Maintains high user satisfaction through responsive, helpful support.
• Accurately documents systems, configurations, and solutions.
• Demonstrates strong follow-through and ownership of issues.
• Contributes to process improvements and system stability.

Key Responsibilities:

• Provide technical support for end users (desktop, laptop, mobile, peripherals).
• Troubleshoot and resolve hardware, software, networking, and system issues.
• Assist in installation, configuration, and maintenance of devices.
• Help with software deployments, system upgrades, patches, and updates.
• Monitor and maintain network infrastructure.
• Configure, maintain, and troubleshoot printers, scanners, and other peripherals.
• Assist in user account management.
• Document procedures, configurations, and known issues and resolutions.
• Maintain inventory of IT assets and coordinate procurement.
• Support backup and recovery operations, system updates, and security measures.
• Collaborate on projects and company initiatives.
• Stay current with industry best practices, emerging technologies, and security trends.
• Other tasks as needed to support the team and evolving business.

Requirements

Required Qualifications:

• Bachelor's degree in business, IT, computer science or 2-3 years of relevant professional experience.
• 2+ years of administering and troubleshooting common issues with Apple devices (iPhone, iPad, Mac, etc.).
• 2+ years of administering Microsoft 365 environments.
• Strong foundational knowledge of computer hardware, operating systems, networking, and security concepts.
• Basic understanding of network devices (routers, switches, firewalls, access points).
• Experience with remote support tools and ticketing systems.
• Basic knowledge of cybersecurity best practices.

Preferred Experience:

• Apple Business Manager and MDM Solutions.
• Microsoft Intune and Defender for Endpoint.
• Industry Certifications (CompTIA A+, Network+, Cisco CCNA, Microsoft 365 Fundamentals, etc.).
• Working cross-functionally with finance, marketing, and operations teams.
• Administering Business Software Suites (CRM, ERP, Shopify, etc.).
• Experience with scripting or automation (Bash/Zsh, PowerShell, Python, etc.).

Luxe Bridal is an equal opportunity employer and does not discriminate against any applicant on the basis of race, color, religion, national origin, gender, marital status, age, disability, sexual orientation, military/veteran status, or any other status protected by federal or state law or local ordinance.