Service Desk Agent
Columbus, OH · On-site
$16.50 - $21/hr
Responsibilities : • Assist in maintaining knowledge base articles and FAQs for common issues ... chat in a timely manner. • Adhere to all SLA's for ticket handling and KPI's associate to ...
Service Desk Agent
Columbus, OH · On-site
$16.50 - $21/hr
Responsibilities : • Assist in maintaining knowledge base articles and FAQs for common issues ... chat in a timely manner. • Adhere to all SLA's for ticket handling and KPI's associate to ...
... and chat messages. * Provide accurate information and resolve customer inquiries and issues ... Collaborate with team members and other departments to ensure seamless service delivery. * Assist ...
... and chat messages. * Provide accurate information and resolve customer inquiries and issues ... Collaborate with team members and other departments to ensure seamless service delivery. * Assist ...
... and chat messages. * Provide accurate information and resolve customer inquiries and issues ... Collaborate with team members and other departments to ensure seamless service delivery. * Assist ...
... and chat messages. * Provide accurate information and resolve customer inquiries and issues ... Collaborate with team members and other departments to ensure seamless service delivery. * Assist ...
Agent Engineer
Marysville, OH · On-site
$140K - $164K/yr
... chat, SMS, voice, email). * Implement prompt engineering, guardrails, and evaluation pipelines to ... For remote roles where the final candidate resides in Alaska, California, Colorado, Illinois, New ...
Agent Engineer
Marysville, OH · On-site
$140K - $164K/yr
... chat, SMS, voice, email). * Implement prompt engineering, guardrails, and evaluation pipelines to ... For remote roles where the final candidate resides in Alaska, California, Colorado, Illinois, New ...
Agent Engineer
Marysville, OH · On-site +1
$140K - $164K/yr
... chat, SMS, voice, email). * Implement prompt engineering, guardrails, and evaluation pipelines to ... For remote roles where the final candidate resides in Alaska, California, Colorado, Illinois, New ...
Agent Engineer
Marysville, OH · On-site +1
$140K - $164K/yr
... chat, SMS, voice, email). * Implement prompt engineering, guardrails, and evaluation pipelines to ... For remote roles where the final candidate resides in Alaska, California, Colorado, Illinois, New ...
Bilingual Contact Center Agent
Columbus, OH · Remote
$19/hr
Must Have Full Availability for Shifts Remote Contract - Start Date: July 2026 Why You'll Love This ... Answer inbound calls and handle outbound follow-ups, email, chat, and callback interactions from ...
Quick apply
Bilingual Contact Center Agent
Columbus, OH · Remote
$19/hr
Must Have Full Availability for Shifts Remote Contract - Start Date: July 2026 Why You'll Love This ... Answer inbound calls and handle outbound follow-ups, email, chat, and callback interactions from ...
Business Insurance Position - State Farm Agent Team Member
Lancaster, OH · Remote
$85K - $100K/yr
Prepare and present insurance proposals to business customers. * Assist customers with policy ... This is a remote position.
Quick apply
Business Insurance Position - State Farm Agent Team Member
Lancaster, OH · Remote
$85K - $100K/yr
Prepare and present insurance proposals to business customers. * Assist customers with policy ... This is a remote position.
Client Support Specialist (Remote)
Columbus, OH · Remote
$17.50 - $23.50/hr
In this role, you will assist clients by providing exceptional support, resolving inquiries ... Respond to client inquiries via email, phone, and chat in a timely and professional manner
Client Support Specialist (Remote)
Columbus, OH · Remote
$17.50 - $23.50/hr
In this role, you will assist clients by providing exceptional support, resolving inquiries ... Respond to client inquiries via email, phone, and chat in a timely and professional manner
Insurance Account Representative - State Farm Agent Team Member
Columbus, OH · Remote
$35K - $75K/yr
Provide information about insurance products and services. * Assist clients with policy ... Must have State Farm Experience & Active P&C License This is a remote position.
Quick apply
Insurance Account Representative - State Farm Agent Team Member
Columbus, OH · Remote
$35K - $75K/yr
Provide information about insurance products and services. * Assist clients with policy ... Must have State Farm Experience & Active P&C License This is a remote position.
Remote Customer Service Representative
Columbus, OH · Remote
$15.50 - $21/hr
In this role, you will assist clients with inquiries, coordinate reservations and scheduling ... Respond to customer inquiries via phone, email, chat, and online platforms * Provide accurate ...
Remote Customer Service Representative
Columbus, OH · Remote
$15.50 - $21/hr
In this role, you will assist clients with inquiries, coordinate reservations and scheduling ... Respond to customer inquiries via phone, email, chat, and online platforms * Provide accurate ...
Service Desk Agent
Columbus, OH · On-site
$50K - $55K/yr
Must Have Technical/Functional Skills Service Desk Roles & Responsibilities • Assist in ... chat in a timely manner. • Adhere to all SLAs for ticket handling and KPIs associate to ...
Service Desk Agent
Columbus, OH · On-site
$50K - $55K/yr
Must Have Technical/Functional Skills Service Desk Roles & Responsibilities • Assist in ... chat in a timely manner. • Adhere to all SLAs for ticket handling and KPIs associate to ...
Service Desk Agent
Columbus, OH · On-site
$50K - $55K/yr
Must Have Technical/Functional Skills Service Desk Roles & Responsibilities • Assist in ... chat in a timely manner. • Adhere to all SLAs for ticket handling and KPIs associate to ...
Service Desk Agent
Columbus, OH · On-site
$50K - $55K/yr
Must Have Technical/Functional Skills Service Desk Roles & Responsibilities • Assist in ... chat in a timely manner. • Adhere to all SLAs for ticket handling and KPIs associate to ...
Service Desk Agent
Columbus, OH · On-site
$60K - $65K/yr
Must Have Technical/Functional Skills Service Desk Roles & Responsibilities • Assist in ... chat in a timely manner. • Adhere to all SLAs for ticket handling and KPIs associate to ...
Service Desk Agent
Columbus, OH · On-site
$60K - $65K/yr
Must Have Technical/Functional Skills Service Desk Roles & Responsibilities • Assist in ... chat in a timely manner. • Adhere to all SLAs for ticket handling and KPIs associate to ...
Service Desk Agent
Columbus, OH · On-site
$50K - $60K/yr
Must Have Technical/Functional Skills Service Desk Roles & Responsibilities • Assist in ... chat in a timely manner. • Adhere to all SLAs for ticket handling and KPIs associate to ...
Service Desk Agent
Columbus, OH · On-site
$50K - $60K/yr
Must Have Technical/Functional Skills Service Desk Roles & Responsibilities • Assist in ... chat in a timely manner. • Adhere to all SLAs for ticket handling and KPIs associate to ...
Remote Insurance Agent
Columbus, OH · Remote
$69K/yr
Remote Insurance Representative | Flexible Schedule | Commission-Based This position offers ... Present benefit programs and assist clients with enrollment * Build and maintain strong client ...
Quick apply
Remote Insurance Agent
Columbus, OH · Remote
$69K/yr
Remote Insurance Representative | Flexible Schedule | Commission-Based This position offers ... Present benefit programs and assist clients with enrollment * Build and maintain strong client ...
Remote Insurance Agent
Columbus, OH · Remote
$69K - $150K/yr
Remote Insurance Representative | Flexible Schedule | Commission Only This position offers flexible ... Present benefit programs and assist clients with enrollment * Build and maintain strong client ...
Quick apply
Remote Insurance Agent
Columbus, OH · Remote
$69K - $150K/yr
Remote Insurance Representative | Flexible Schedule | Commission Only This position offers flexible ... Present benefit programs and assist clients with enrollment * Build and maintain strong client ...
Remote Sales Agent
Columbus, OH · Remote
$69K - $150K/yr
Remote Insurance Representative | Flexible Schedule | Commission Only This position offers flexible ... Present benefit programs and assist clients with enrollment * Build and maintain strong client ...
Quick apply
Remote Sales Agent
Columbus, OH · Remote
$69K - $150K/yr
Remote Insurance Representative | Flexible Schedule | Commission Only This position offers flexible ... Present benefit programs and assist clients with enrollment * Build and maintain strong client ...
Remote Sales Agent
Columbus, OH · Remote
$69K/yr
Remote Insurance Representative | Flexible Schedule | Commission-Based This position offers ... Present benefit programs and assist clients with enrollment * Build and maintain strong client ...
Quick apply
Remote Sales Agent
Columbus, OH · Remote
$69K/yr
Remote Insurance Representative | Flexible Schedule | Commission-Based This position offers ... Present benefit programs and assist clients with enrollment * Build and maintain strong client ...
Insurance Account Position - State Farm Agent Team Member
Plain City, OH · Remote
$50K - $70K/yr
Conduct policy reviews and recommend coverage adjustments. * Assist with renewals, cross-selling ... This is a remote position.
Quick apply
Insurance Account Position - State Farm Agent Team Member
Plain City, OH · Remote
$50K - $70K/yr
Conduct policy reviews and recommend coverage adjustments. * Assist with renewals, cross-selling ... This is a remote position.
Allstate Customer Service Agent
Columbus, OH · On-site
$65K - $85K/yr
Handle incoming claims calls and assist customers with their claims process. * Discuss billing ... Must be able to work on-sitethis is not a remote position. Apply Today! This is a career ...
Quick apply
Allstate Customer Service Agent
Columbus, OH · On-site
$65K - $85K/yr
Handle incoming claims calls and assist customers with their claims process. * Discuss billing ... Must be able to work on-sitethis is not a remote position. Apply Today! This is a career ...
Assistant Remote Chat Agent information
See salary details
$38K - $44.7K
14% of jobs
$44.7K - $51.5K
1% of jobs
$51.5K - $58.2K
0% of jobs
$63.6K is the 25th percentile. Wages below this are outliers.
$58.2K - $64.9K
13% of jobs
$64.9K - $71.6K
22% of jobs
The median wage is $72.1K / yr.
$71.6K - $78.4K
7% of jobs
$78.4K - $85.1K
5% of jobs
$85.1K - $91.8K
3% of jobs
$91.8K - $98.5K
7% of jobs
$99.1K is the 75th percentile. Wages above this are outliers.
$98.5K - $105.3K
27% of jobs
$105.3K - $112K
0% of jobs
$38K
$81.8K
$112K
How much do assistant remote chat agent jobs pay per year?
As of Jul 30, 2026, the average yearly pay for assistant remote chat agent in the United States is $81,805.00, according to ZipRecruiter salary data. Most workers in this role earn between $62,500.00 and $98,500.00 per year, depending on experience, location, and employer.
What cities are hiring for Assistant Remote Chat Agent jobs? Cities with the most Assistant Remote Chat Agent job openings:
What states have the most Assistant Remote Chat Agent jobs? States with the most job openings for Assistant Remote Chat Agent jobs include:
What are the most commonly searched types of Remote Chat Agent jobs? The most popular types of Remote Chat Agent jobs are:
$16.50 - $21/hr
Full-time
Re-posted 14 days ago
Tata Consultancy Services rating
6.5
Based on 21 frontline employees who took The Breakroom Quiz
176th of 230 rated it services
Job description
Job Summary:
Tata Consultancy Services is a leading IT services company, and they are seeking a Service Desk Agent to assist with technical support. The role involves diagnosing and resolving technical issues, documenting interactions, and providing guidance to end-users.
Responsibilities:
• Assist in maintaining knowledge base articles and FAQs for common issues.
• Diagnose and resolve technical issues related to hardware, software, and network connectivity.
• Document all interactions and resolutions in the service desk ticketing system.
• Escalate complex issues to higher-level support teams as necessary.
• Monitor and follow up on open tickets to ensure timely resolution.
• Participate in service improvement initiatives and contribute to team goals.
• Provide guidance and training to end-users on software and hardware usage.
• Respond to incoming support requests via phone, email, or chat in a timely manner.
• Adhere to all SLA’s for ticket handling and KPI’s associate to technician and group performance
• Coordinate training and documentation of troubleshooting and support processes
• Diagnose issues and requests using remote control tool capability, and when possible implement corrective actions and Identify opportunities to increase first call resolution rates by identifying trends
• Excellent interpersonal skills and team co-ordination
• Hands-on experience in supporting IT Service Desk
• Proactive, effectively addressing Incidents and Service Requests, having efficient policies and procedures, and using appropriate tools
• Provide Level 1 assistance to inquiries into the features, functions, and usage of software.
• Receive, categorize, prioritize, log, troubleshoot and monitor all tickets (e.g., Incidents, inquiries, and Service Requests)
• Utilize a pre-defined template on every call and fill out each template completely
• Willing to work in 24/5 shift rotation (including holidays)
Qualifications:
Required:
• BACHELOR OF COMPUTER SCIENCE
• 3 - 8 Years of experience
• Excellent interpersonal skills and team co-ordination
• Hands-on experience in supporting IT Service Desk
• Proactive, effectively addressing Incidents and Service Requests, having efficient policies and procedures, and using appropriate tools
• Willing to work in 24/5 shift rotation (including holidays)
Company:
Tata Consultancy Services is a business solutions company that specializes on information technology services and consulting. It is a sub-organization of Tata Group. Founded in 1968, the company is headquartered in Mumbai, IND, with a team of 10001+ employees. The company is currently Late Stage.
Tata Consultancy Services is a leading IT services company, and they are seeking a Service Desk Agent to assist with technical support. The role involves diagnosing and resolving technical issues, documenting interactions, and providing guidance to end-users.
Responsibilities:
• Assist in maintaining knowledge base articles and FAQs for common issues.
• Diagnose and resolve technical issues related to hardware, software, and network connectivity.
• Document all interactions and resolutions in the service desk ticketing system.
• Escalate complex issues to higher-level support teams as necessary.
• Monitor and follow up on open tickets to ensure timely resolution.
• Participate in service improvement initiatives and contribute to team goals.
• Provide guidance and training to end-users on software and hardware usage.
• Respond to incoming support requests via phone, email, or chat in a timely manner.
• Adhere to all SLA’s for ticket handling and KPI’s associate to technician and group performance
• Coordinate training and documentation of troubleshooting and support processes
• Diagnose issues and requests using remote control tool capability, and when possible implement corrective actions and Identify opportunities to increase first call resolution rates by identifying trends
• Excellent interpersonal skills and team co-ordination
• Hands-on experience in supporting IT Service Desk
• Proactive, effectively addressing Incidents and Service Requests, having efficient policies and procedures, and using appropriate tools
• Provide Level 1 assistance to inquiries into the features, functions, and usage of software.
• Receive, categorize, prioritize, log, troubleshoot and monitor all tickets (e.g., Incidents, inquiries, and Service Requests)
• Utilize a pre-defined template on every call and fill out each template completely
• Willing to work in 24/5 shift rotation (including holidays)
Qualifications:
Required:
• BACHELOR OF COMPUTER SCIENCE
• 3 - 8 Years of experience
• Excellent interpersonal skills and team co-ordination
• Hands-on experience in supporting IT Service Desk
• Proactive, effectively addressing Incidents and Service Requests, having efficient policies and procedures, and using appropriate tools
• Willing to work in 24/5 shift rotation (including holidays)
Company:
Tata Consultancy Services is a business solutions company that specializes on information technology services and consulting. It is a sub-organization of Tata Group. Founded in 1968, the company is headquartered in Mumbai, IND, with a team of 10001+ employees. The company is currently Late Stage.
What Tata Consultancy Services employees say
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Benefits
Hours and flexibility
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About Tata Consultancy Services
Sourced by ZipRecruiter
Tata Consultancy Services is an IT services, consulting and business solutions organization that delivers real results to global business, ensuring a level of certainty no other firm can match. TCS offers a consulting-led, integrated portfolio of IT, BPO, infrastructure, engineering, and assurance services. This is delivered through its unique Global Network Delivery Model™, recognized as the benchmark of excellence in software development. TCS delivers a level of certainty that no other firm can match--to our clients and to our employees. Come join us and experience certainty in your career. TCS a global Consulting and IT Services firm that is ranked in the top quartile by industry analysts. Our 2021 fiscal revenues topped $25 B and our market capitalization is over $170+B, yet we have a deep and large history of philanthropy and corporate social responsibility. Now approaching 600K of the best IT professionals and consultants, we are a trusted advisor, guiding our clients' enterprises through growth and transformation journeys - helping them to become agile, intelligent, automated and on the cloud. We are devoted to DEI and are recognized as a top employer and place to work.